Just dealt with Brad through the Chatbox &... what a star !!! He totally understood my concerns & queries & was sooo efficient & concise with his answers & advice. If only all Chatbox agents could be... See more
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Ami 5 Star service
Ami, was so helpful in getting me the correct information and also assisting in a new quote.
Top service....
Bread was great
I contacted livechat to update my name, Brad was super helpful and did this really quickly for me.
Speedy service on WhatsApp chat
Speedy service on WhatsApp chat, all sorted in 20 mins, thanks Brad...☺️
Jack helped me when I was struggling
Jack helped me when I was struggling
With the app…jack made everything very easy & sorted out my problems straight away…appreciate jack…excellent customer service
Used Live Chat to cancel my policy with…
Used Live Chat to cancel my policy with the help of Jack.
problem solved
I was very worried and Ami immediately made me feel better with "don't worry". The problem was soon sorted with help. Thank you very much Ami.
Needed help to change a motor policy…
Needed help to change a motor policy over to my new car and Dennis was of a great help in doing this for me, excellent service
I was helped today by an online angel…
I was helped today by an online angel called Dennis. W he helped me with adding my new car to my account, went smoothly with no issues. Kept me upto date with everything and I was sent an email before we ended the chat with my new details.
Keep up the good work, hope to speak with you again.
Jack explained everything very clearly…
Jack explained everything very clearly and sorted my problem out straight away
Charlie understood my query and dealt…
Charlie understood my query and dealt with it efficiently and checked wether other products were required by me
Charlie was very helpful
Once you have got through the unhelpful…
Once you have got through the unhelpful bot the agents are excellent. The provision of a phone number would be helpful though.
thank you very much quickly sort my…
thank you very much quickly sort my problems didnt need to wait it was super fast bless you guys very appreciate it many thanks kind regards
I.had a job trying to make a missed…
I.had a job trying to make a missed payment, I think they are part of one call so managed to pay that way. Things need to be easier to find on their portal log in
Good value online insurance with helpful live chat
Took out car insurance online and enhanced breakdown cover too. When I downloaded policy documents I was unsure whether we'd be covered in the case of a puncture and wanted to clarify this. FAQs and Chatbot couldn't answer my query but Ami in the live chat department was polite and helpful. She checked, apologised for keeping me waiting whilst she tracked down the answer and got back to me promptly putting my mind at ease. Had worried that 'online only' cover might mean that I couldn't reach a human but not the case. She was great and meant that the excellent value cover does everything I'd hoped it would.
Ami D…
Ami D- amazing professional and explains everything really well. Great asset to the team
Jack
Jack helped me through everything of my enquiry. Spot on. Thanks for the help
live chat with Bradley was vey helpful…
live chat with Bradley was vey helpful nice to know you can talk to an agent rather thana robot
Jack helped me through a querie on my…
Jack helped me through a querie on my insurance quote, was very helpful, found the information for me & got back to me straight away.
Dennis the agent was able to deal with…
Dennis the agent was able to deal with my request promptly.
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