Yodel by InPost Reviews 

My order is currently on day 16 of not being delivered. Yodel have lied about attempted delivery, lied about item being refused by addressee. It has been at several different warehouses, returned to sender several times and I don’t expect to ever receive it. When I saw yodel was delivering my item I groaned as this is not the first time they have been useless. I don’t understand how they are in business.

I have complained to Yodel before but nothing changes!
Not for the first time, my parcel was left by a bin outside my property near a road!! Just luck that my daughter saw it. No idea how long it had been there because I had no notification from Yodel to say it had been delivered! Tracking just said " cant find parcel'! I have had qiite heavy parcels thrown over a high fence where they burst open! I could go on!
A useless delivery company!

Service care don’t care they lost my parcel they tell me its not there fault
I was supposed to do the job for them I suppose
Then then they tell my parcel will arrived i lost a day of work then at 6 pm i call them they said me to wait 48 hours more at the end no parcel

ZERO stars if i could - and here we go again - how's this for tracking (especially since no-one has contacted me - and yet still sending it out for delivery!) You know where our house is you just can't be bothered - if you do not want to deliver to rural areas then don't! But for goodness sake stop taking business from companies delivering to us - just tell them you don't deliver to this postcode and they'll go find someone (Royal Mail have no problem finding us!) who will. I actually believe you are in the process of sending it back to sender - no-one has been anywhere near our house - I can absolutely guarantee it.
Friday, 4 September
11:02 am
Out for delivery
Livingston, WEST LOTHIAN GB
Thursday, 3 September
11:21 am
Carrier unable to locate customer's address.
Livingston, WEST LOTHIAN GB
9:30 am
Out for delivery
Livingston, WEST LOTHIAN GB
Tuesday, 1 September
11:42 am
Out for delivery
Livingston, WEST LOTHIAN GB
Sunday, 30 August
2:13 pm
Parcel arrived at a carrier facility
Hatfield, HERTS GB
Thursday, 27 August
Package left the courier facility

One star is still too good for you.
Your drivers are illiterate or stupid.
My address is on the label, yet it was delivered to the wrong address and now your warehouse managers say the parcel cannot be found, Yes because it's been given to the wrong recipient BUT YOU CAN'T SEND YOUR DRIVER TO RETRIEVE IT.
HOWEVER YOU WANT TO CHANGE YOUR NAME ITS STILL 💩💩💩

Parcel delivered & left at the door while no one is at teh property!
The parcel was put out for delivery early, when I was not at home! I contacted Yodel on the morning it went out for delivery & I was told by the rude agent that because it was out for delivery nothing could be done to stop it! The agent basically ended the chat session.

I tried following the 'Manage My Parcel' link on the email, but every option was un-available, the chat bot told me the parcel would be put into a collection bin where it would stay for 3 days! However, the package has been left at the front door in plain sight, I'm not home until tomorrow afternoon & I'm not expecting the parcel to be there!
I cant blame the driver but the backup system to the delivery drivers is basically none existent & if I can, I wont use suppliers who deliver with Yodel from now on.

Driver left my package in "a safe place" - in open view of the passing public 1.5m from the pathway and 3m from the road.
Customer services simply rewrite a scripted spiel. Escalation team say they'll call back and never do.
Meanwhile I'm £125 down with no package

Everything arrived on time and in excellent condition

Absolute joke of a service. A Yodel driver "delivered" my parcel by dumping it flat on the concrete floor outside a shop in a busy open-air parade—in full view of every pedestrian walking past.
The shop they were supposed to deliver to is open 9 to 5 every single day. Instead of attempting a proper delivery during business hours or taking it back to the depot, the driver thought leaving a package sitting on a public pavement was an acceptable solution. Unsurprisingly, it has been stolen.
How does any delivery driver possess so little common sense? Leaving customer property unattended in a public space isn't a delivery; it's fly-tipping with extra steps. Absolutely useless.

Parcel left in wheelie bin with rubbish. I was at home and we also have a parcel box. Very poor customer service & a nasty thing to do. Put in the bin the day before bins get emptied and parcel arrived early so if I hadn’t checked on Amazon the item would have gone in bin lorry.

Very poor delivery service

Unfortunately, my experience with Yodel has been very disappointing. In my case, the parcel was simply left unattended outside my front door without anyone waiting for me to answer.

I understand that delivery drivers are under time pressure, but leaving a parcel unattended at the doorstep is not a secure way to deliver it. Anyone passing by could easily take it.

On this occasion, the tracking showed the parcel as delivered and there was even a photo of it at my doorstep, but when I went to check, the parcel was no longer there. I also checked with my neighbours, but nobody had received it.

In my opinion, Yodel should take more responsibility for ensuring parcels are delivered safely rather than simply leaving them unattended and marking them as delivered.

Very disappointing service.

I received an email clearly saying they had my package. However I knew they didn't as it was still in customs.
Then it supposedly stays in their warehouse for 2 days, which of course it didn't because they didn't have it.
Then I contacted customer service and they tried to use every method to avoid a simple question.
They have me an email to raise a complaint and a simple question, roughly how long would I have to wait for a response was so difficult for them to answer. Eventually I was told 24hrs.
I was then told that the package will be delivered as was today. Except the tracking doesn't say that, and it wasn't.
It's like wading through treacle.

An Informative and professional service with on time deliveries completed. All instructions relating to a safe place followed to the letter.

In the latest if many examples of Yodel ineptitude - my package was delivered two days late. Actually speaking to anyone at Yodel is like getting blood from a stone. The tracking service is also a joke and bears no relation to the reality of the parcels current whereabouts. When I finally got my parcel on this latest occasion - I watched as the driver threw my package in my wheelie bin as it was closer to him than the four additional steps it would have taken to get to my front door. Utterly useless company that I wouldn't trust to deliver leaflets let alone parcels. I now avoid any companies that use Yodel as you are guaranteed the only thing to definitely get delivered is a headache.

Very poor service, brought an expensive product off eBay, got a notification to say been delivered and left in a safe place and the photo they sent to show the safe place was leaning up my front door for the world to see, I returned home from work to no item at my door,
Not happy and still been waiting over a week for them to get back to me

I ordered some things on eBay and the seller sent them by yodel. Yodel said they had delivered the package through my letter box and had taken a picture. The picture shows the package in a little box. The door is white. My door is brown when changed about it they washed there hands of it. Not impressed with this company

An important next day parcel was due yesterday. At 2130 they claim the driver couldn’t find my address. Which is a first considering it’s a normal street with houses either side and numbers next to the door. I sent them a screen shot using Apple Maps and they agreed they don’t need more information locating my house. They however said the parcel would be delivered today. Confirmed again with customer service this morning who said I’d get a time slot shortly. Which was ok as I have another parcel with them due to be delivered today. After chasing again for the original parcel at 1600 I find out both parcels are now being delivered tomorrow. The service is appalling and customer service don’t seem to be able to help.

Just had my worst experience ever with this delivery company inpost yodel. They seem to think it is acceptable to leave a parcel next to bins and then are unable to provide pictures of the location. Given up after 4th attempt with there support promised pictures but never received. There app is also absolutely terrible. Not recommended as delivered service. Use at your peril.

Worsted delivery company going ive never had a parcel delivered on time, was given a delivery window for 17:12/19:12 nothing arrived 2 days later still no show and no tracking updates this isn't a one off thing every single parcel i have had delivered by yodel has either gone missing or has delayed by a few day

Delivery was left in the communal close. Driver pressed my buzzer, I buzzed them in but parcel was just dumped in the close. Not the first time this has happened. Terrible service !!!