Yodel by InPost Reviews 

Bought a radio from Ali Express on 20May this year. Got notification from Yodel that delivery was enroute less than a mile away a couple of weeks later. Never arrived to this day. Yodel/Inpost didn’t want to know and were bloody useless, loads of calls, they just kept passing the book to AliExpress. Ali were great (and I’d buy again if they don’t use Yodel/Inpost) and gave me scanned proof of handover to Yodel/Inpost in UL but yet again Yodel/Inpost just kept fobbing me off. Their delivery person definite had it in his/her/it’s sweaty hands the crooked sod and I hope they get what they bloody well deserve the robbing thief.

Expected a week will enough to deliver for a birthday present but Yodel unable to handle this request.. birthday ruined and my package still in transit… they manage to deliver to the local hub then rerouted to far up to north Ireland… they give static ai driven explanation and unable to determine where is my parcel.
Incompetent company… -5 star

Not ONCE in six years have this bunch of clowns EVER managed to bring a parcel to the house or leave it in the very clearly signposted safe place. Yes: in SIX YEARS!

Royal Mail deliver here six days a week without fail. Coal wagons get here. Tanker lorries full of heating oil get here. Other couriers (mostly) get here. But Yodel drivers apparently can't manage it. And Yodel customer service clearly don't care.

Here are just SOME of the parcels dumped in the wrong place by Yodel over the past six years:
JD0002210470112599 (November 2020)
JD0002251914309610 (February 2021)
JD0002231355745860 (April 2023)
JD0002231749106578 (September 2023)
87NXI6201238A037 (November 2023)
JD0002231685722774 (January 2024)
JD0002210692949678 (December 2024)
JD0002232764000415 (March 2025)
JD0002232090526475 (March 2025)
87RKK2147761A037 (April 2025)
87RKK2863494A037 (April 2025)
JD0002232836517042 (April 2025)
JD0002232836870046 (April 2025)
JJD0002233597461514 (October 2025)
JD0002234234423309 (March 2026)
JJD0002233092338178 (October 2026)

I predict this review will be followed up by some meaningless assurance from someone at Yodel, who will promise to make sure it never happens again. But it always does. Yodel just don't care about delivering parcels to the address on the label.

Again another delivery botch up by this company. I even got in touch with them seconds after the delivery confirmation popped up, hoping that they could contact the driver to pick it up and deliver to the proper address. Got fobbed off with the ‘we’ve passed it to the experience team to investigate’. I honestly don’t know why anyone uses this company or even that they’re still on business.
Delivery service is poor. Really poor

Request parcel to be left in safe place. On arriving home my side gate was wide open on approach clearly broken the handle and lock no message to say sorry or anything absolutely disgusted. Order £30 now going to cost me £100 🤬

I received an "out for drlivery" notice 3 days in a row with an expected drlivery time after 7pm each day.
Then, an "unable to deliver" notice each day.
The item is addressed to a business, but it didnt seem to register with them that we may only operate within business hours.
I contacted them to explain this, however, the next notice to deliver was also after 5pm...
Im beginning to wonder if I'll ever get it!

I have never experienced such dreadful service. My item was dispatched on the 7th of October. Since then I contacted them four times, and the seller once, to ask for delivery before 5pm because the address is an office building with nowhere safe to leave a parcel and I was told 'Yes, we'll deliver it today', 'Yes, it's out for delivery'. My designated 2-hour delivery slot was never met. Every single delivery attempt was made after 6pm. It’s like talking to a brick wall. My item has now been sent back to the sender. From now on, I’ll be making a conscious effort to add a note to all my orders saying 'DO NOT USE YODEL/INPOST'.

I had a nominated delivery day for an item I bought from M&S. And nothing has arrived. According to the company's tracking its still in the warehouse. I nominated a delivery day as I had to change my plans and wanted to make sure I was in to collect the parcel. What a waste of a day.

Terrible. I dont know whats happened since yodel turned into inpost but its went downhill. My order was out for delivery today 13:38-15:38 the time past so I called up to be greeted by a woman who simply wasn’t interested or didn’t know what she was doing. Said it should arrive today by 9pm… it’s currently 10pm and im still waiting.

Order no JJD0002249749365800. Yodel living up to its bad name. I received tracking details from yodel in post. Delivery 13-18-15-18. Time now 17-40hrs in app tracking says running late. Parcel can’t be left in a safe place with know way of making contact. Unreliability at its best I will think twice before ordering from Pieroth wines in the future. My recommendation is avoid yodel at all costs !

Dreadful experience, my heart always sinks when I see my delivery is coming by Yodel/InPost as I always have problems but this time they just lied, saying they’d tried to deliver once and on the second attempt, claiming I’d refused my parcel. I was at home all day, they just hadn’t bothered trying and now my parcel is on the way back to the seller who have now sadly lost out on a good sale.

Absolutely terrible service — avoid at all costs.
One of the worst delivery experiences I’ve ever had. The service was completely unreliable, communication was poor, and the whole process was unnecessarily stressful. My delivery was badly handled and I had to waste a ridiculous amount of time trying to sort out an issue that should never have happened in the first place.

Customer service was of very little help and I was left feeling like nobody actually cared about resolving the problem. For a company whose entire business is supposed to be delivering parcels, the level of service was extremely disappointing.

I would strongly recommend using another courier. There are much better options available.

Very bad service they lose Ur item and horrible service HORRIBLE 😡 they lost mine in the past 😡

My heart sinks every time I see Yodel listed as the delivery service. Regular missing parcels whenever a seller I use opts to use this service going back about 6 years now, so so unreliable and unresponsive.

sign on door says place in top left cupboard but useless driver instead just dumps on doormat and rings doorbell then walks off.
This is a completely unprofessional service by an unprofessional company

The Worse delivery company EVER

First time the delivery driver refused to not take away a delivery I had sent to me , I was told by ebay and the seller to refuse the Parcel on delivery . And when I did the delivery driver became very aggressive towards me , Completely going against his terms and conditions even backedup by the phone call I had with Yodel support afterwards . Then he signs it as being delivered 10 mins later when he still has the parcel.
I was told by Yodel that he will never deliver a parcel to my address again . I have all this recorded on my Ring front door Camara.
Well Today he came again (months later now)
I had a delivery of a sensitive medical power supply
And he had put my Parcel on his car heater full blast and I received it red hot and I won't be even trying to plug this into my equipment as I could damage it.
I know pretty certain he did this on purpose .
I phoned Yodels straight away only to receive no care and a unfriendly support guy on the phone who could hardly understand English
Never use this Company it should be shut down as the people who work there just don't give a damn.

I'm going to find the saved video of the first bad experience and upload it to youtube when i have time. Today he even said to me "welcome back" prob meaning he knew he had broken the Power supply and I'll be sending it back!

Said they tried to deliver my parcel a number of times but have been in each time, drivers seem to ignore updates from the app telling them to deliver to a neighbor.

I do not want yodel or inpost to deliver any of my packages at Nooo time all all neither now or ever pleaseeeee bad experience bunch of thieves Inpost supposed to deliver my packages from the 5th October one attempt on the 3rd and up until now know parcel but I’m telling you one thing I won’t be paying for it

As usual from yodel and inpost, parcel just dumped outside building and tracking states left in a safe place which It is not. I was home on all occasions.

IGNORED ADDREES AND SOME TIME LATER TWO YOUNG LADIES BROUGHT IT FROM A PUB WHERE DRIVER LEFT IT, RANG THREE TIMES GOT AI THAT COULDN'T HELP AND JUST CUT OFF EACH TIME AI IS DESIGNED TO MAKE YOU GIVE UP AND GO AWAY NO WAY ANY HELP.
JUST STOPPED TYPING FOR A DELIVERY FROM DPD SAME ADDRESS NO PROBLEM.