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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the hair extensions are soft, natural-looking, and long-lasting, often blending seamlessly with their own hair. Many people highlight the excellent customer service, describing it as attentive, responsive, and very helpful with color matching, order issues, and general inquiries. Consumers also appreciate the ease of application and the secure hold of the tape-in extensions. However, some customers also noted issues with color accuracy, mentioning that the colors received did not match the website's depiction, sometimes appearing significantly different. A few other people also felt that the customer service was terrible, particularly when attempting returns, citing difficulties and high costs associated with international shipping.

What people talk about most

Product

Consumers find product to be positive, consistently praising the outstanding quality of the hair extensions,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the hair as soft, beautiful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising its helpfulness,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick delivery, with... See more

Service

People report positive experiences with service. Customers consistently praise the company for its... See more

Based on these reviews

Rated 5 out of 5 stars

The Yilite invisible tape hair extensions are lightweight, easy to apply, and provide great volume. I have had them in for a few days now and am impressed by how secure the tape remains; they haven't... See more

Company replied

Rated 5 out of 5 stars

This company by far is exceptional in everyday. Their invisible extensions r superior in quality. I've tried many but these r def best. My Stylist put mine in and sung the hairs praises as well. Cus... See more

Company replied

Rated 5 out of 5 stars

Customer service was very helpful, guide me on what colour I should buy and how many packs that suits my hair length that is bob cut. I was also given a great discount on my first buy. Before all of t... See more

Company replied

Rated 5 out of 5 stars

Absolutely gorgeous hair, very soft & natural looking. Love the colour it's a perfect match. Quick delivery & come in a secure box. I have had lots of extensions over the years including but none can... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Supply Store

Written by the company

Yilite Hair has been the unrivaled destination for premium human hair extensions since 2012. At Yilite Hair, we specialize in providing premium 100% human hair extensions with over 13 collections and vast color length options. Plus, we provide private customization services here. Shop Yiilte Hair today for the best human hair extensions!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I contacted them via email no response…

I contacted them via email no response for 3 emails there is no number anywhere that I can call so if you want to return they don't respond!!! Terrible customer service!!

14 April 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Sylvie,

We sincerely apologize for the inconvenience caused. We have in fact responded to your email previously, but it seems that, for various possible reasons, our message may not have reached your inbox or may have been overlooked.

To ensure safe communication, please kindly make sure to recognize our official email address ssvip@yilitehair.com and also check whether our previous replies may have been filtered into your spam or junk folder.

We truly value your feedback and would very much appreciate the opportunity to continue assisting you and resolve this matter properly.

Thank you for your understanding and patience.

Kind regards,
Yilite Hair Team

Rated 5 out of 5 stars

I absolutely love Yilitehair

I absolutely love Yilitehair! The tape is super strong and the extensions are super soft. I have tried alot of brands but Yilitehair is my favorite. I definitely recomend giving them a try if you havent yet.

1 December 2025
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi M Owens,

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you love Yilite Hair and that the tape strength and softness of the extensions met your expectations.

It truly means a lot to us that, after trying many brands, we’ve become your favorite. Your recommendation and support genuinely encourage our team to keep providing the best quality possible.

Thank you again for choosing us — we can’t wait to serve you again! ❤️

Best regards,
Yilite Hair Team

Rated 5 out of 5 stars

I love Yilite invisible tapes!

The Yilite invisible tape hair extensions are lightweight, easy to apply, and provide great volume. I have had them in for a few days now and am impressed by how secure the tape remains; they haven't fallen apart at all. Additionally, the customer service has been excellent and very helpful throughout the process.

12 April 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Anya,

Thank you so much for your wonderful feedback!

We’re truly delighted to hear that you’re loving your Yilite Hair invisible tape extensions and that they feel lightweight, secure, and easy to apply. It’s also amazing to know they’re giving you the volume and confidence you were looking for.

Your kind words about our customer service mean a lot to us as well — we’re always here to support you every step of the way.

We sincerely appreciate your support of Yilite Hair and look forward to serving you again in the future 💛

Rated 5 out of 5 stars

Trust pilot helped me when I had…

Trust pilot helped me when I had questions about my order right away.

12 April 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Sheena,

Thank you so much for your kind feedback!

We’re really glad to hear that you were able to get quick help with your order and that everything was resolved smoothly.

At Yilite Hair, we always strive to make sure our customers feel supported and taken care of at every step. Your trust means a lot to us, and we truly appreciate your support 💛

Rated 5 out of 5 stars

I often buy the weft hair tape ins

I often buy the weft hair tape ins, also the short tape ins. I like them both and they feel and look like real hair. I’ve gotten many compliments. I highly recommend them.

13 October 2025
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Kara,

Thank you so much for your amazing feedback!

We’re truly happy to hear that you enjoy both our weft and short tape-in extensions, and that they feel and look so natural for you. It’s wonderful to know you’ve been receiving so many compliments—that’s exactly the confidence we hope to bring with Yilite Hair.

We really appreciate your recommendation and your continued support 💛

Rated 1 out of 5 stars

Horrible customer service impossible to…

Horrible customer service impossible to return. Nobody responds to emails. Do not waste your money with this company

18 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Shauna,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We would like to kindly check whether your emails may have been sent to an incorrect address. Our correct customer service email is ssvip@yilitehair.com
.

At Yilite Hair, we always aim to respond to every inquiry as quickly as possible. If you haven’t received a reply, it may be due to a communication issue, and we sincerely apologize for any inconvenience caused.

Please feel free to resend your message to the correct email address, and we will be happy to assist you promptly.

Thank you for your understanding.

Rated 5 out of 5 stars

I have very fine hair

I have very fine hair, the hair extensions make my hair look so full. It's of very good quality and I love the fact that they are invisible tape-ins, which makes them very comfortable to wear and look so natural.
Customer service has been very helpful and obliging.

3 April 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Dear Christine,

Thank you so much for your thoughtful review. We’re delighted to hear that our invisible tape-in extensions gave your fine hair the fullness you were looking for while still feeling comfortable and looking beautifully natural.

It means a great deal to us that you appreciate both the quality of the hair and the support from our customer service team. Creating a seamless, luxurious experience from product to service is always our priority.

We truly value your trust and are so pleased to be part of your hair journey. ✨

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Highly Recommended



⭐️⭐️⭐️⭐️⭐️ Highly Recommended – Exceptional Quality and Service

I’ve been ordering from Yilite Hair for a couple of years now, and they have never disappointed. The hair quality is consistently outstanding — true human hair, soft, beautiful, and completely tangle‑free. It installs flawlessly and lasts, which is why I keep coming back.

Their customer service is just as impressive. On the rare occasions when I had a question or a small issue, they addressed it quickly, professionally, and with real care. It’s clear they value their customers and stand behind their products.

If you’re looking for reliable, high‑quality hair and a company that truly takes care of you, Yilite Hair is the one. I highly recommend this company.

30 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Dear Lucy,

Thank you sincerely for your continued trust and for sharing such a wonderful review. It means so much to us to have your support over the past few years.

We’re delighted to know that the quality of our hair has remained consistently exceptional for you, and that the softness, longevity, and seamless installation continue to meet your expectations every time. This kind of long-term confidence is exactly what we strive to earn.

Your recognition of our customer service is equally meaningful. We truly believe that premium quality should be matched by thoughtful, professional support, and we’re so pleased that this has been reflected in your experience with us.

Thank you again for your heartfelt recommendation. It is an honor to be your trusted choice, and we look forward to continuing to serve you with the same level of excellence. ✨

Rated 5 out of 5 stars

This is the best hair extensions…I have ever had

This is the best hair extensions ever.Wonderful quality.Can be used over again.Always getting complements about me beautiful shiny hair.

30 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Dear Joyy,

Thank you so much for your lovely review. We are truly delighted to hear that these are the best hair extensions you have ever had.

It means a lot to us that you love the quality, reusability, and beautiful shine of the hair. Knowing that you continue to receive compliments on how gorgeous and glossy it looks is exactly the kind of confidence and luxury experience we hope to bring to every customer.

We sincerely appreciate your trust and support, and we’re honored to be part of your beautiful hair journey. ✨

Rated 5 out of 5 stars

Great customer service

Great customer service! They help me with my shipping and the response was always quick. Everything was handled smoothly and professionally, I really appreciate their support.

26 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Daniela,

Thank you for your kind words—it truly means a lot to us.

We’re delighted to hear that your experience with our customer service met your expectations and that everything was handled smoothly. Providing prompt, attentive, and professional support is always our priority, and it’s incredibly rewarding to know it made a difference for you.

Should you need any further assistance, please don’t hesitate to reach out. We’re always here for you.

Warm regards,
The Yilite Team

Rated 5 out of 5 stars

I love the product wish was cheaper but…

I love the product wish was cheaper but it is very good. I did have an issue with the 1 set of hair an they replaced with no problem. Very happy with glitter hair n i recommend them to anyone. I get the blonde n dye it purple to match my hair and it takes the color very well. The quality if the hair is the best. I do truly love it I bought it 1st a year n half ago. N then a couple months ago again. Just wish was a Lil cheaper but again it's worth the money.

25 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Ann,

Thank you so much for your thoughtful and detailed review—it truly means a lot to us. We’re so happy to hear how much you love the quality of the hair and that it’s been a reliable choice for you over time. It’s especially great to know the blonde shade takes color so well and helps you achieve your perfect purple look!

We also really appreciate your understanding regarding pricing. We always strive to balance premium quality with fair value, and it means a lot to hear that you feel it’s worth it.

Thank you again for your continued support and for recommending us—it genuinely means the world to us. We look forward to serving you again soon 💜

Rated 5 out of 5 stars

Great customer service for delivery!

21 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Rose,

Thank you so much for your kind words! We’re truly delighted to hear that you had a great experience with our delivery service.

Providing smooth and reliable service is very important to us, and your feedback means a lot. We truly appreciate your support and look forward to serving you again in the future. 💛

Rated 5 out of 5 stars

A hairdressers thoughts

Im a hairdresser, and i can honestly say, These hair extensions are the best out there! The quality is superb, hair is soft and manageable. No one knows im wearing them! They stay secure on my clients head for 6 weeks( sandwich method). If they are just used by sticking directly on the scalp they last around 3 or 4 weeks. I advise you get the remover from Ylite, it really dissolves the tape and residue.

2 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Diane,

Thank you so much for sharing your professional perspective—it truly means the world to us. Hearing such high praise from a hairdresser is incredibly rewarding.

We’re delighted that you’re impressed with the quality, softness, and manageability of the hair, and that it blends so seamlessly. It’s also wonderful to know the extensions perform so well for both you and your clients, especially with the sandwich method.

Thank you as well for recommending our remover—your insight is genuinely valuable to other customers.

We truly appreciate your trust and support, and we look forward to continuing to work with you. 💛

Rated 5 out of 5 stars

Iv had all sorts of hair extensions but…

Iv had all sorts of hair extensions but these inviable tape in are the best ones iv had the feel of the hair is unbelievable can't see or feel them in my hair i love them and will be ordering more

12 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Lorraine,

Thank you so much for your wonderful feedback—it truly means a lot to us. We’re delighted to hear that our invisible tape-in extensions are the best you’ve experienced and that you love how natural and lightweight they feel.

Creating hair that blends seamlessly and feels undetectable is exactly what we strive for, so it’s incredibly rewarding to know they’ve met your expectations.

We’re so grateful for your support and look forward to having you with us again soon. 💛

Rated 5 out of 5 stars

The customer service has been great

The customer service has been great. I ordered the wrong set and reached out about an exchange, and they worked with me to get the right type for my hair. The set that I got I did not use but the quality was very nice. I can't wait to get the replacement so I can get it in

16 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Tina,

Thank you so much for your kind words! We’re really glad we could help you get the right set for your hair 😊

It means a lot to hear that you’re happy with our service and that you liked the quality as well. We can’t wait for you to receive your replacement—hope you’ll absolutely love it once you try it on 💕

Feel free to reach out anytime if you need anything, we’re always here for you!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, they helped me with color matching for a very difficult color with fine hair.
Purchased the invisible tape-in, the quality is excellent!

16 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Rachael,

Thank you so much for your kind words! We’re thrilled to hear that our team could help with the color matching and that you’re happy with the invisible tape-in. Your feedback really means a lot to us.

Enjoy your new hair, and we look forward to serving you again soon!

Best regards,
YILITE Hair Customer Service Team

Rated 5 out of 5 stars

5 star all the way

5 star all the way! I have been ordering for at least 3 years
Great service
Great quality
I literally stopped using any other brand
I’m a professional and my clients love them!!

17 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Sophie,

Thank you so much for your amazing review! We’re thrilled to hear that you’ve been with us for over 3 years and that our products continue to meet your expectations. It means a lot that you and your clients love them!

We truly appreciate your support and look forward to serving you for many more years to come.

Best regards,
YILITE Hair Customer Service Team

Rated 5 out of 5 stars

Customer service

Really helpful with the order

13 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Marjorie,

Thank you so much for your kind words! We’re happy to hear that our team was able to help with your order. Your support means a lot to us!

Best regards,
YILITE Hair Customer Service Team

Rated 5 out of 5 stars

Yilite hair and me

When I had questions, I received answers in less than 24 hours. The hair is amazing and the quality is superb. I recommend Yilite for your extensions.

10 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Caroline,

Thank you so much for your wonderful feedback! We’re delighted to hear that our team could assist you quickly and that you’re happy with the hair quality. Your recommendation means a lot to us!

We truly appreciate your support and look forward to serving you again.

Best regards,
YILITE Hair Customer Service Team

Rated 5 out of 5 stars

When you like switching between long and short hair often

I've been using these products for a few years now. After paying A LOT for a salon to do extensions for me, I found this company and realized... I can do this on my own! Installation is easy, removal is easy. I LOVE the invisible tape-in products. These make playing dress up and having long hair super easy.

12 March 2026
Unprompted review
Yilitehair logo

Reply from Yilitehair

Hi Sarah,

Thank you so much for your amazing review! We’re thrilled to hear that our invisible tape-in products have made styling so easy and fun for you. It’s wonderful to know that you’ve been able to enjoy long or short hair on your own without the salon hassle.

We truly appreciate your support and look forward to helping you create more fabulous looks!

Best regards,
YILITE Hair Customer Service Team

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