YETI Reviews 17,493

Couple of the zipper teeth started falling out.. the cooler was just over five years old (wasn’t beat up). I got hold of yeti, they replaced it, they were great! I would definitely recommend yeti!

Instead of approving the claim, they decided to tell me that it wasn’t a warranty item but they were going to fix it because it was my first claim or whatever. I didn’t even send it in after that. Just like you don’t need to replace a month old bottle with issues, I don’t need to take freebies and feel like you showed mercy on me. No thanks yeti. I have thousands in yeti gear and that’s how they respond. Thanks but no thanks.

And you can see by their response below, they continue to speak of the “exception.” The dent they speak of was from falling from 2 feet and it caused the bottle to not be able to stand up anymore. Minimize all you want, your product shouldn’t become unusable because of something that could happen 1000 times in its life. It’s a sports water bottle!!! You could have covered the base in a silicon layer or some sort of material to soften drops. But you guys are the experts.

Easy process from start to finish! The customer service was incredible and I felt taken care of from the start all the way through receiving our replacement Yeti.

Warranty Very smooth, and very easy!

I was very happy with the customer service to handle my request. They made everything right, but I am not happy with the product that I was sent. I don’t know if it was a lower grade material or something, it does not stay cold I could put a cup of ice in it and it will only last for maybe an hour or so, and we are talking about the weather being cool outside so it has not reached the hot temperatures yet which is why I ordered it that’s why I ordered it to keep my drinks cool during summer. This is my very first yeti that I ever owned. And on side of the bottle, I don’t know if it was supposed to be like that let me correct myself to rambler. There is like a lump running all the way down the center of it. I don’t know if that was made like that or if it’s actually a defect in the item that I have received. Also kind of disappointed that the customer service did not disclose that I could have customized my Tumblr and all the additional things for no extra charge because of my promotions. Overall customer service I would give three stars, but the product solid one if that.

Great long lasting products that speaks for itself. On top of building great products their customer service and warranty is first class. There’s not many companies that provide all those qualities and is why I always buy yeti products over anything else.

Awesome service and warranty!! Love Yeti!!

The process to exchange our faulty mug was seamless and efficient. I continue to have concerns about why so many of our bugs are losing their covering and need to be replaced.

Customer Service and Warranty Top notch!

Everything went well with the exception of how long the procedure took. This procedure could have been a lot faster then you allowed.

Process was quick and easy. Upgraded version would be to take it to a local Yeti dealer for return, but happy overall.

not good for customers

Top notch. Had a malfunctioning soft cooler and yeti made it right super easy and fast. Back on the water with safe food storage in no time. Thanks Yeti!

I thought it was incredible that when I wasn’t enjoying my cup you guys just replaced it for me. I really appreciated your concern for my enjoyment of your product

Very good and clear warranty service

I'm happy with Yeti, the only problem I have had is to get custom lettering on the tumblers I've order. Was trying to get my niece's name added to the tumbler, did the lettering on how I wanted them to look like, but when I try to confirm it wouldn't let me, but still ordered the tumbler because my family loves them

I ordered six for three couples and personalized
them and loved every one of them