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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, encountering significant delays and difficulties when trying to withdraw their winnings. Customers frequently reported issues with the response time from customer service, noting that support was often unhelpful, unresponsive, or provided inconsistent information. The website itself was a source of frustration for many, particularly regarding the verification process (KYC), which was described as endless and repetitive, leading to funds being locked for extended periods. Some people were satisfied with the quick payouts and the availability of various payment options, including cryptocurrency. They also appreciated the bonuses and the responsive customer support in multiple languages.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report significant delays and difficulties... See more

Response time

Clients share negative opinions on response time, with many reporting significant delays in receiving replies... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over unhelpful... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report issues such as hidden... See more

Refund

People report negative experiences with refund, often citing issues with withdrawal requests being cancelled... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice casino but slow in withdraw from 25 aug till now pending €850. And still on verification waiting from provider very disappointed

Company replied

Rated 3 out of 5 stars

support helps with everything, I reply to emails from online support almost every moment. They helped me a lot in the beginning, and if I get paid or what I won, I will give it five stars. Best re... See more

Company replied

Rated 2 out of 5 stars

So i register with ybets.net, make deposit receive bonus play slots and win. When i make a withdrawal, it shows being processed then after 4 days gets cancelled. I go to chat, they say nothing. Then... See more

Company replied

Rated 2 out of 5 stars

Insane practice!!! They limit my account on sportsbetting, still force me to do rollover (already shady). I do it in casino, they say I have to do in sports. 500€ x3 (did not use any bonus this is j... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

Launched in 2023, Ybets Casino bursts onto the scene with a dazzling array of over 6,000 casino games, sourced from over 100 top-tier providers. Ybets understands the importance of choice and convenience. Alongside a range of supported cryptocurrencies like USDT, BTC, TRC, ERC, etc, the platform seamlessly integrates fiat payment options, making it accessible to a wide audience. Just choose what Visa or Master card you want to use for the payment. No crypto but you really want to play using it? No worries, we got you covered. Our Mood Pay method can provide you with this opportunity. New players are greeted with an impressive 500% welcome bonus, giving their initial deposit a significant boost. The rewards continue with a 20% cashback offer and the chance to win up to 5 BTC on the exhilarating Engine of Fortune. Ybets ensures a hassle-free gaming experience. With no minimum deposit required for cryptocurrency users and a streamlined registration process (including SSO options), getting started is quick and easy. Beyond the extensive game library, Ybets offers an immersive live casino experience, thrilling jackpot games, and instant-win options for those seeking immediate thrills. A user-friendly interface, available on both desktop and mobile devices, ensures seamless navigation and gameplay. Ybets prides itself on exceptional customer service. A dedicated multilingual support team is available 24/7, offering assistance in 26 languages to ensure a smooth and enjoyable experience for all players.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

COMPLETE SCAM DONT TRUST

Everytime I win and try to withdrawal it never happens. Their support is very rude and full of lies. The money gets taken off my balance instantly but then never gets processed. And if I go to support i get told more lies and I get talked down to. COMPLETE SCAM

14 April 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear R W,

We understand your frustration and will pass along your comments to management. Withdrawals are processed as quickly as possible, with due regard to financial protocols and payment bandwidth. We are working closely with our partners to streamline this experience for you. Thank you for bearing with us.

Best regards,
Ybets Team

Rated 5 out of 5 stars

I joined Ybets Casino recently

I joined Ybets Casino recently, and I must say it has exceeded my expectations. The site looks fantastic, with a sleek and modern design that makes playing even more enjoyable. There is a huge selection of slots, and I always find something new and exciting to try. I also appreciate their live casino games, as they add extra excitement to my gaming experience. The welcome bonus was generous, and I’ve already taken advantage of some of their other promotions. Transactions have been smooth, and I had no issues withdrawing my winnings. Overall, a great casino that offers both fun and reliability!

26 June 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Kenneth,

Your great review shows we’re on the right track, thanks for playing with us!

Best regards,
Ybets Team

Rated 1 out of 5 stars

They stole my money and the close my…

They stole my money and the close my account without any reason. I deposit real money and you stole from me and I won too. Scammers

25 March 2025
Ybets logo

Reply from Ybets

Dear Player,

We apologize for any disappointment during your visit. Our team strives for complete fairness for all players, requesting adherence to our Terms. To improve clarity, they are always available to see via the footer of the website page. Unfortunately, if we detect a breach of these Terms by creating a duplicate account, we are forced to end our cooperation. We do not take such decisions lightly but we cannot breach the trust of other players and undermine the principles of fair play. We appreciate your understanding in this matter.

Best regards,
Ybets Team

Rated 1 out of 5 stars

deposit not added on account balance

Deposit not added to my account. After sending all the information to customer service one day later i received a reply that deposit was added on another account, which was not mine and not familiar with registered email address. After another two days still no reply, or money in my account. Very dissapointing, no solution offered or clarification. Not very reliable in this matter.

1 April 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Davide,

Thank you for letting us know about your experience. In our pursuit of security, all deposit attempts are always tracked by the financial department, including account, from which it has been attempted. As such, funds are always added to the balance of this account.

Best regards,
Ybets Team

Rated 5 out of 5 stars

I recently joined Ybets Casino

I recently joined Ybets Casino, and I must say I’m really enjoying my experience. The site is easy to navigate, and everything works smoothly, from registration to gameplay. There are plenty of slot games to choose from, and I appreciate the variety of providers they offer. The promotions are attractive, giving me extra chances to play without depositing too much. One of the things I like the most is the fast transaction process—deposits and withdrawals have been hassle-free so far. Customer support was also responsive when I had a question, which gave me confidence in the platform. Definitely a casino I would recommend for anyone looking for a fun and reliable gaming experience!

12 December 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Lawrence,

Your review inspires us to keep raising the bar, thank you!

Best regards,
Ybets Team

Rated 5 out of 5 stars

Can’t complain

Can’t complain. Everything's going well, fast cashouts.

6 December 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Lieselotte,

Thank you for your generous feedback. We’re glad we met your expectations!

Best regards,
Ybets Team

Rated 5 out of 5 stars

The promotions they send you on every…

The promotions they send you on every holiday and more are amazing and the customer service is always online. Only thing that’s off is that I need to use VPN and it slows down a bit. But that’s not gonna stop me!

11 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Anette,

We truly appreciate your kind words and continued support!

Best regards,
Ybets Team

Rated 5 out of 5 stars

Best part about Ybets is how many…

Best part about Ybets is how many cryptos they support. So easy to deposit in the coins I already own. Highly recommend!

14 December 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Daniela,

Thank you for taking the time to leave us such a great review!

Best regards,
Ybets Team

Rated 5 out of 5 stars

This site is super easy to use

This site is super easy to use. Got a nice win within the first week and cashed it super fast. Returning for more.

19 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Karin,

Your satisfaction is what we work for every day, thanks for sharing!

Best regards,
Ybets Team

Rated 5 out of 5 stars

Lucky charm with this one

Lucky charm with this one. I won 10 ETH last night! I still can’t believe it! Support super helpful here

2 December 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Mark,

Thank you for highlighting our customer care, we’ll keep it up!

Best regards,
Ybets Team

Rated 5 out of 5 stars

The site is very cool with plenty games…

The site is very cool with plenty games but would be nice to have even more slots. I keep getting my 20% cashback, so no complaints!

30 November 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Bjorn,

Your satisfaction is our priority, and we’re glad we delivered!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about Ybets.io. From the moment I registered, I’ve been impressed with the user-friendly interface and wide selection of games. The live casino section is fantastic, and it really gives you the feel of being in a real casino. The bonuses and promotions are very generous, which adds great value to my gameplay. I’ve also had no problems with withdrawals; they are processed quickly and efficiently. Customer service is available 24/7 and always ready to help. Ybets offers a truly enjoyable and trustworthy online casino experience.

8 November 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Logan,

Thank you for your glowing feedback, it means the world to us!

Best regards,
Ybets Team

Rated 1 out of 5 stars

terrible paltform

terrible paltform, depositing doesnt work, takes multiple days to be credited and support only answers with pasted text. dont trust this site, its a scam

19 March 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Tornike,

We regret that your visit didn’t meet our usual standards. We partner with various payment processing companies in order to bring quick and seemless experience for all financial transations. Unfortunately, sometimes there are errors in the banking system, causing delays. If you believe a deposit has not arrived, please contact us via email or live chat with proof of payment and we will check it in full detail in cooperation with the payment processor.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Crypto problems, horrible service

Crypto deposit got lost not once but twice, I was over looked and treated horrible by support staff. Once I got them to even look into my deposits it took multiple days to have my account credited, just to have my money drained by their games with no real bonus wins. Save ur time and money, this was the worst casino experience I have ever had!
So I was told yesterday that my deposit was approved to be credited to my account and that they were doing it, it is now the next day they still won’t put it into my account! They just say ur going to wait. It seems as tho writing this review has made them upset. I honestly don’t know what to do, they force me to do the only thing I can do (this), and then get mad when I do. I even tell them I feel I’m being pushed to this and filing formal complaint. Then they have the audacity to say “oh and with what tools r u going to do that. We suggest u wait.” This is all after have been approved to get my deposit. Mind u this the second time I’ve deposited, second time I have to go thru all of this. I’m terrified if I win any substantial amount what they will try to put me thru. Reading on askgamblers, multiple people said they don’t have a license after they reached out to company they advertise that they have one thru, apparently company said they currently do not have a license under them!!! So that was terrifying to read. Fingers crossed they credit my account, will let u know what happens tho.

16 March 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Miles,

We’re sorry for any shortcomings you experienced. We partner with various payment processing companies in order to bring quick and seemless experience for all financial transations. Unfortunately, sometimes there are errors in the banking system, causing delays. If you believe a deposit has not arrived, please contact us via email or live chat with proof of payment and we will check it in full detail in cooperation with the payment processor.

Best regards,
Ybets Team

Rated 5 out of 5 stars

​The customer support at Ybets.net is…

​The customer support at Ybets.net is commendable. Available 24/7 via live chat is amazing

13 December 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Ute,

Thank you for pointing out our staff’s dedication, it means a lot!

Best regards,
Ybets Team

Rated 1 out of 5 stars

I deposited ethereum to the site 1 it…

I deposited ethereum to the site 1 it never came still hasn't came matter affact my account is locked up can't even get anyone to answer so I can ask whT to do this place is a scam customer service is a joke whole thing in a whole just a scam stay away .. I found a address I live in Texas and I'm thinking bout taking a trip down there to c what's up and where my money is ..

17 March 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Player,

Thank you for pointing out where we can improve. We partner with various payment processing companies in order to bring quick and seemless experience for all financial transations. Unfortunately, sometimes there are errors in the banking system, causing delays. If you believe a deposit has not arrived, please contact us via email or live chat with proof of payment and we will check it in full detail in cooperation with the payment processor.

Best regards,
Ybets Team

Rated 5 out of 5 stars

My experience at Ybets has been…

My experience at Ybets has been excellent from the start. The site is easy to navigate, and I found everything I needed right away. The game selection is diverse, and there’s something for every type of player. I’ve had fun trying out the live dealer games, which offer a realistic and exciting atmosphere. Depositing and withdrawing funds has been seamless, and I love how fast the withdrawals are processed. The customer support team is also top-notch and always available to help. This is one of the best online casinos I’ve played at, and I highly recommend it.

14 July 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Kimberly,

We’re glad you found our casino entertaining and rewarding!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I’ve been enjoying my time at Ybets…

I’ve been enjoying my time at Ybets Casino for a while now. The website is straightforward and pleasant to use, so it’s easy to jump right into the action. The range of slots is impressive, and I love that there are so many different types to choose from. The promotions are another highlight, offering great bonuses that make the experience even better. If you’re just looking to relax and have some fun, Ybets Casino is definitely worth checking out!

16 April 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Jeff,

Your wonderful review inspires us to keep delivering the best!

Best regards,
Ybets Team

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