I am very happy with my experience with Yazen. The app is easy to use, the communication is clear, and I always receive helpful support when I have questions. I also appreciate the regular follow-up a... See more
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I’ve been with Yazen for 3 months now and everything has been great. Fantastic service, knowledgeable and kind professionals that provide a clear path, as well as follow-ups to develop better health... See more
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The best weight losing program! It’s a great package deal with not only medicin but also a coach, doctor and psychiatrist who are ready and fast to reply to questions and answers and thoughts. All fe... See more
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Copy of our last message to Yazen "Dr Ma..." with CC to Nurse, Support et al. ************* This is not going to work. Between the conflicting/confusing instructions of Dr Ma..., the ins... See more
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Written by the company
Yazen startades 2021 och är en svensk digital vårdgivare med patienter inom Europa. Som vårdgivare är vårt mål att ligga i den absoluta framkanten vad gäller behandling av övervikt och fetma baserat på den senaste kunskapen och forskningen. Vår metodik bygger på ett patientcentrerat arbetssätt med hela individens behov i fokus. Vi som arbetar i tjänsten är läkare med ett särskilt intresse för behandling av övervikt och fetma tillsammans med coacher, dietister psykologer och personliga tränare. Vår vision är att hjälpa världen att övervinna övervikt och fetma Vårt mål är att övervinna övervikt och fetma. Via vår digitalta plattform ger vårt specialistteam en övervikt person verktygen för att nå och behålla en hälsosam vikt. Den digitalta platformen möjliggör en tillgänglighet närsomhelst dygnet runt.Vår metod bygger på väl beprövad vetenskap där varje patient får en personlig bedömning och individuellt anpassad behandling med moderna läkemedel av sin läkare. Tillsammans med ytterligare stöd av läkare, YazenCoacher, dietister, psykologer och personliga tränare, blir resan mot bättre hälsa därför lättare. Den moderna metoden för bestående viktnedgång. Vetenskapen har kommit långt när det gäller att hjälpa oss att förstå varför mer än 50 % av de vuxna i Europa är överviktiga och avslöjar betydligt mer komplexitet än tidigare antaget. På Yazen är våra läkare, sjuksköterskor och coacher experter på viktnedgång, med många års erfarenhet och utbildning. Det som gör Yazen unikt är kombinationen av medicin, evidensbaserad livsstilscoachning och digitala verktyg som gör stödet lätt-tillgängligt dygnet runt och därmed ger de bästa resultaten. Tro på våra patienter, inte enbart på oss. Yazen - ett liv i balans Yazen betyder väga, taget från ordet balans och balansen av bevis som skapar rättvisa och jämlikhet mellan människor. Samtidigt är Yazen ett mångsidigt begrepp som uppskattas i många kulturer. På turkiska översätts det till 'meditera' eller 'kontemplera' och att hitta 'balans'. På persiska betyder det 'tänka' eller 'reflektera'. På arabiska antyder 'Yazen' en djupare tankeprocess som 'fundering' eller 'överläggning'. I Nya Zeeland känns Yazen igen som ett namn med arabiskt ursprung som betyder 'Snygg'. Medan i Storbritannien förmedlar namnet ett åtagande med sin tolkning. 'Jag gör nu'. Detta byggde vi vidare på - på Yazen Health AB vet vi att kroppen, sinnet och själen är i bästa harmoni om allt är i balans. Det är vad vi strävar efter att lära ut och leverera med vårt program "Jag gör nu" - en frisk kropp och ditt sinne i frid, vilket möjliggör en hälsosam, hållbar viktnedgång." Att Yazen uppskattas av många kulturer passar också väl in då vi välkomnar alla att ta steget mot att övervinna övervikt i hela världen.
Contact info
Sweden
- yazen.com
4.5
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Very smooth onboarding and help
6 January 2026
Reply from Yazen
Bedankt voor je feedback, Marcel! Fijn om te horen dat de onboarding soepel verliep en dat je goed bent geholpen.
- Jeffrey & Het Yazen Team
Reply from Yazen
Thank you so much, Magdalena, for sharing your experience!
We’re happy to know you felt fully supported at every step, your well-being is our priority at Yazen!
Our team is here for you with medical guidance, ongoing support, and a safe environment throughout your journey.
For any further questions about treatment or support, you can always contact your YazenCoach or doctor.
A warm hug from Manuel and the Yazen team 🤗
"This won't work, cancel and refund us ASAP !"
Copy of our last message to Yazen "Dr Ma..." with CC to Nurse, Support et al.
*************
This is not going to work.
Between the conflicting/confusing instructions of Dr Ma..., the instructions & videos being SOLELY viewable on the small screen of a phone because “Only on Yazen App” -without ANY possibility for PDF/YouTube/website versions-, Dr Ma...different time zones (only available between Midnight & 6AM CET), and then the rest…
We want you to cancel our monthly subscription ASAP, before its auto-renewal on 18/11, and to provide us with the mean to return the UNUSED Mounjaro pen for its full refund.
Please confirm.
BR
*************
8 November 2025
Reply from Yazen
Thank you for sharing your experience. We’re truly sorry to hear that you felt unseen in your contact with us. Please know that the doctor has tried to reach you via our chat, but it seems the messages haven’t been read yet. We apologize if this wasn’t made clear.
We’d really like to support you further — it’s important to us that you receive the care and assistance you need. We recommend logging into the Yazen app and checking the chat, where you’ll find messages from your doctor. Don’t hesitate to reply there so we can work together to find a good way forward.
Thank you again for reaching out — your feedback helps us improve.
Warm regards,
Linda and The Yazen Team
Good package, mixed on execution
I like the packaging of services and the health assessment. I also like the coach and doctor, although i am not using them much. Most of all I like the ease of the prescription process.
What I do not like is the meal calorie tracker - no image capture capability so it’s sort of useless.
Overall Yazen are very good.
6 November 2025
Unprompted review
Reply from Yazen
Thank you for your detailed feedback, John! We’re glad to hear that you appreciate the service packaging, health assessment, and the support from our coach and doctor. It’s also great to know that the prescription process works smoothly for you.
We hear your concern about the meal calorie tracker and the lack of image capture. it’s an important point, and we’ll definitely take it into consideration for future improvements. Overall, we’re happy that your experience with Yazen has been very positive.
- Jeffrey & The Yazen Team
Great company
Great company, good support and behavioural / educational modules to work through to help you on your journey.
26 September 2025
Reply from Yazen
Thank you so much, Clare, for your kind words! We’re delighted to know you appreciate our support and the behavioural and educational modules designed to make your journey as effective and empowering as possible. Being part of your progress truly motivates our team. If you ever have any questions or need more resources, don’t hesitate to reach out—we’re in the Yazen app to help every step of the way.
A warm hug from Manuel and the Yazen team.
responsive coach and doctor
Both the coach and doctor are good about getting back to me in a timely manner with my questions. I also like the educational part of the app. usually learn something new every time.
24 September 2025
Reply from Yazen
Thank you so much, Olivia, for sharing your experience!
We're truly happy to hear that both your Yazen Coach and doctor have been responsive and that the educational resources in the app are helping you! Your feedback inspires us to keep improving and providing the best possible support and learning for our users.
A warm hug from Manuel and the Yazen team!
Great help at the start of the weight…
Great help at the start of the weight loss plan. Very informative and friendly. I think the prices are a bit high for what you get, but I still plan to continue. So far it worked for meZ
20 July 2025
Reply from Yazen
Hello!
Thank you so much for your thoughtful feedback! We’re delighted to hear that you’ve found our support helpful and friendly, and that your journey so far has been effective for you.
We understand that the cost is an important consideration. Our pricing reflects the comprehensive care we aim to provide for each person, including access to our medical team, personalized guidance...
Thank you for choosing Yazen and trusting us with your health.
A warm hug from Manuel and the Yazen team.
Not real guidance.
Medicine is expensive. They do not work with dutch healthcare system. So even if you have insurance it will not cover it. They do not provide any help unless you ask. The upside of this all is that the medicine gives you 0,0 hunger. That is awesome “ the food noise “ is out. But they do not teach you how to start over with healthy patterns. (Like I said only when you ask, but I dont really know where to begin) they make you calculate your own calorie intake etc. Instead of “ sitting down “ the first time and discuss. Very unpersonal while they claim to be super hands on.
10 September 2025
Reply from Yazen
Hello Tessa!
Thank you for sharing your thoughts so openly. It’s true that starting a new journey with weight management can feel overwhelming, especially if you’re not sure where to begin with healthy habits.
However, I want to reassure you that, despite any impression you may have had, both our doctors and the entire Yazen support team are always available to help you—no need to wait until you ask the “right” question.
Our team can advise you from your very first chat. If you’re unsure about calorie intake, nutrition, or building new routines, our specialists and dietitians are happy to guide you step by step. In fact, as stated in our FAQ, Yazen’s approach combines medical treatment with direct access to expert support, ensuring you’re never alone in this process.
We encourage you to take advantage of ongoing contact with our team—whether you need medical clarification, practical advice, or simply encouragement, we are truly here for you throughout your entire journey.
If you ever feel lost or in need of a more personal touch, please let us know so we can provide even closer guidance tailored to your needs.
A big hug from Manuel and the whole Yazen team.
A good experience with good service
9 September 2025
Reply from Yazen
Hello Joanne!
Thank you so much for sharing your positive experience! We're delighted to know that you had a good experience and received great service with us. Your satisfaction is our top priority, and your kind words motivate us to keep delivering the best support possible.
A big hug from Manuel and the Yazen team!
They all ask for personal information…
They all ask for personal information and you get this answer ->
Our service targets people who are obese (BMI ≥ 30 kg/m2) or overweight (BMI ≥ 27 kg/m2) with previous obesity or additional complications and risk factors such as high blood pressure and sleep apnea. Based on the information you provided, unfortunately, you do not qualify for our program and treatment. We wish you good luck towards finding a suitable solution. Best regards, The Yazen Team
You can also explain that on the front end right? And so it's also easy to be successful and claim that. Not okay to then claim time and data and not indicate what they are going to do with your data.
Translated with DeepL.com (free version)
6 September 2025
Unprompted review
Reply from Yazen
Hi Jess!
At Yazen, it is always necessary for a doctor to carry out a personal medical evaluation before deciding if someone is a candidate for treatment. The criteria and final decision depend on the individual assessment of each patient’s medical situation.
This personalized approach is what truly sets Yazen apart, as every program is tailored to the individual needs and situation of each patient. 😊
Best regards from Manuel and the Yazen team.
Because I am seeing improvement in my…
Because I am seeing improvement in my daily life style and my weight is going down
15 August 2025
Reply from Yazen
Hello Abigail,
We are so happy to hear that you are feeling improvements in your daily lifestyle and that your weight is going down. It’s truly motivating for us to see that the Yazen treatment is helping you achieve your goals and that you’re experiencing positive changes.
Remember, this journey is different for everyone, and you always have the support of the whole team. If you have any questions or need extra guidance, you can always reach your Yazen Coach or doctor 😊
Congratulations on your consistency and effort!
Hugs from Manuel and the Yazen team!!
I feel cheated
I am very disappointed with my experience at Yazen. The treatment process was unnecessarily prolonged by prescribing minimal doses, which seemed more like an attempt to extend the length of my subscription rather than prioritize my health. As a result, the outcome was far from satisfactory. In the final month, they even canceled a prescription that I had paid extra for, without providing a proper explanation. I feel misled and taken advantage of.
28 August 2025
Unprompted review
Reply from Yazen
Hello Natalia.
Thanks for sharing your experience—I'm sorry to hear how disappointed you feel.
To clarify: if you cancel your subscription with Yazen, doctors are required to cancel any active prescriptions. This is because medical follow-up is essential for your safety and ongoing care. Without an active subscription, our medical team cannot legally or ethically continue to prescribe medication or monitor your progress. It's a medical responsibility, not an administrative one—your health must be supervised during treatment at all times.
Regarding dosage, please know that the medication doses at Yazen are adjusted 100% individually, tailored strictly according to each patient's needs and response. Our doctors follow rigorous medical criteria to determine the appropriate dosage, never using a "one-size-fits-all" approach. Dose adjustments are part of a careful, personalized protocol focused on your health—not on prolonging your subscription.
I'm here if you'd like to discuss your experience further or share more details. Your feedback matters and helps us improve our service.
Best regards from Manuel and the Yazen team.
Useful and effective with good and fast…
Useful and effective with good and fast responses
20 August 2025
Reply from Yazen
Thank you so much for your review, Mahnaz!
We’re glad you find Yazen useful and appreciate our quick responses. Your satisfaction is very important to us.
A hug from Manuel and the Yazen team.
Great support and results
The program is very informative and gives around the clock support that is well worth the subscription.
I have been prescribed the right medication for my needs and am having much success with it.
A friend recommended to me after losing 30kg and after 3 weeks, I am down 5 kg.
I highly recommend if you need a better tool to help you on your weight-loss journey.
13 August 2025
Reply from Yazen
Thank you so much for your kind words, Courtney! We’re thrilled to hear about your great progress and that you found our support helpful on your journey. Your success is inspiring — keep going!
A hug from Manuel and the Yazen team.
Sor far so good
Sor far so good , I like the app and both my doctor and my coach are nice. An extra feature would be have face to face calls with them once a month or so, I understand that might be difficult since we don’t speak the same language but still is a wish to have .
30 June 2025
Reply from Yazen
Thank you very much for your feedback, Mimi! We’re happy to hear that you’re having a positive experience with both your doctor and your coach.
If you wish, you can request a video call with your professionals—just let them know, and they’ll do their best to arrange it.
A big hug from Manuel and the entire Yazen team!
Slow response on request for…
Slow response on request for information
App seems not available in goovle shop
24 June 2025
Reply from Yazen
Thank you for your feedback and for reaching out with your concerns. We apologize for the slow response you experienced and understand how frustrating it can be when you can't find the app in the Google Play Store.
We want to assure you that the Yazen app is available for both Android and Apple devices. If you're having trouble finding it, please make sure you're searching for "Yazen" in the official app stores (Google Play Store for Android and App Store for Apple devices). Sometimes, a restart of your device or updating your app store can also help.
We're here to help you, so feel free to reach out to us anytime for further assistance.
A big hug from Manuel and the Yazen team.
The care team is attentive and kind
The care team is attentive and kind. They give clear instructions and answer questions in a timely manner. I never felt judged, and always felt heard. The app gives support and structure for success. I’ve had great results so far!
26 June 2025
Reply from Yazen
Thank you so much, Jasmin, for your wonderful feedback! We are grateful for your kind words about our care team and are thrilled to hear that you always felt supported, listened to, and never judged during your journey with us. We believe that attentive guidance and compassion are essential to success, and it’s fantastic to know that Yazen has provided you with the structure and tools you needed to achieve great results.
If you ever have any further questions or need support, remember that both our team and the app are always here for you.
A warm hug from Manuel and the entire Yazen team!
Im very happy with all the support I’m…
Im very happy with all the support I’m having for the yazen team. Everything I need it’s just send a message and done. This journey has been easier and successful with their help.
20 June 2025
Reply from Yazen
Thank you so much, Silvia, for sharing your wonderful feedback! We're truly happy to know that your experience with the Yazen team has made your journey easier and more successful. Our goal is always to support you every step of the way, and it means a lot to us that you feel comfortable reaching out whenever you need something.
If you ever have any questions about your treatment or want to learn more about our program, feel free to reach your YazenCoach—your satisfaction is our top priority!
Warm regards from Manuel and the entire Yazen team!
Don't let the marketing fool you.
I am writing this review to share my personal experience with Yazen, which I found to be deeply concerning.
Prescription and Medication Safety:
My doctor at Yazen prescribed a 15mg Mounjaro pen with instructions to inject a 3.75mg dose per week. According to the manufacturer's official guidelines, the pen must be discarded 30 days after its first use. Based on the dosage I was prescribed, this meant I would be using medication from a pen that was well past its 30-day expiration date. This was presented to me as a way to save money, but it left me feeling that my health and safety were not the top priority.
Medical Advice on Contraception:
I specifically asked my doctor about potential interactions between Mounjaro and my oral birth control pills. My clear understanding from our conversation was that there were no issues. However, I later found publicly available medical research (for example, PubMed study #37940101, published in 2023) which states that Mounjaro can delay gastric emptying and may reduce the effectiveness of oral contraceptives. Discovering this discrepancy between the advice I received and published medical evidence was very alarming.
Quality of Support:
In my interactions with the psychological support offered through the app, I found the responses to be impersonal and generic. They did not feel like a personalized or genuine interaction with a healthcare professional, which was not the level of care I expected.
Customer Service:
When I emailed the company to outline these serious issues and request to cancel my subscription, the response I received did not address my specific safety concerns. I was told, "we will talk to your doctor and after her reply we will cancel your subscription."
Conclusion:
Overall, my experience left me feeling unheard and concerned about the service's practices. I would strongly advise potential customers to be aware of these issues and to conduct thorough research before making a decision.
27 June 2025
Unprompted review
Reply from Yazen
Thank you for taking the time to share your experience, we are truly sorry to hear that you feel your health has been compromised. Your feedback is important, and we want to respond to your concerns with clarity and respect.
Firstly, regarding the use of a 15mg pen for a 3.75mg dose: dose optimization is sometimes considered to reduce cost and improve accessibility, but this should always be communicated transparently and handled safely. There is substantial clinical and well-established experiential evidence that these medications have a significantly longer shelf life than what the manufacturer applied for at the time of registration.
On the question of birth control and Mounjaro: the study you reference (PubMed ID 37940101) indeed shows that tirzepatide may delay gastric emptying, which can affect absorption of oral medications like contraceptive pills. This is an important insight from 2023, and we acknowledge that evolving data requires continuous updates to our guidance. A medical deviation has been reported, as this information should be known to the prescribing physician. Specific instructions regarding reinforced contraception—such as the use of condoms or an intrauterine device—during the initial phase of tirzepatide treatment were included already at the time of the drug’s registration. All patients of childbearing age have been receiving this information for the past few weeks. If outdated or inaccurate information was given to you, we apologize.
Regarding the support from our psychologists: all care and advice provided by Yazen is conducted by licensed professionals. While AI tools may be used to support administrative or educational content, any medical or psychological interaction is delivered by real, trained humans. If your experience suggested otherwise, that is something we take seriously and will investigate.
About your subscription cancellation: our policy is to consult the prescribing physician before discontinuing treatment, to ensure safety. However, your autonomy as a patient must be respected at all times, and we are sorry if our response felt dismissive or impersonal.
We built Yazen to provide compassionate, evidence-based care for a chronic condition that has long been neglected. Your feedback is helping us improve. If you’re open to it, we’d welcome the opportunity to follow up with you personally.
Sincerely,
The Yazen Team
The doctor replies promptly but I had…
The doctor replies promptly but I had expected more contact from coach.
19 June 2025
Reply from Yazen
Hello Jude!
Thank you so much for your feedback! We're glad to hear that the doctor replied promptly to your concerns. However, we’re sorry you felt there could have been more contact from your coach. At Yazen, we aim to provide strong support from both our medical team and coaches throughout your journey, and your comments help us improve our services.
If you ever feel you need more attention or guidance from your YazenCosch, please feel free to reach him or her—we want to ensure you feel accompanied at every stage.
A warm hug from Manuel and the Yazen team!
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