YAY Images Reviews 

207
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Terrible extortion company. Constantly flagging my clients from 13+ years ago. Many of these stock image websites have been bought out it's very tough to find the license. They have been batting ZERO... See more

Rated 1 out of 5 stars

Once a minor image stock company. With new Hong Kong based owners, a front for systematic scam activity via the infamous German ”Copytrack” operation (at present under the name RD Legal GmbH). Tries t... See more

Rated 1 out of 5 stars

They are a scam company that uses extortion practices in tandem with CopyTrack. They belong in jail, so avoid them at all costs.

Rated 1 out of 5 stars

I am continuously receiving demand letters accusing me of copyright violations from Copytrack for YAY Images even though these are images that I either purchased through Adobe or generated using our A... See more

Company details

  1. Photo Agency

Information provided by various external sources

A flexible and creative solution to your stock photo needs. Image streaming or subscription plans from as low as $9.90.


Contact info

1.1

Bad

TrustScore 1 out of 5

207 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(207)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

YAY Images - Bogus Legal Claim - not Substantiated

Looks like YAY Images took photos from Shutterstock to claim they are there's for a bogus email claim. What a bunch of charlatans - might help if they actually checked who owns the rights and didn't pester users that actually have the licence to use the images. Marcus Schmitt - get your facts right (CEO)

8 December 2024
Unprompted review
YAY Images logo

Reply from YAY Images

Thank you for your feedback.
All the images on our platform come from legitimate sources provided by our contributors. If you purchased your images from other sources, kindly inform our partners so they can address and close the claim for you.

If you have any further questions or need assistance, feel free to reach out.

Rated 1 out of 5 stars

Sent our client a legal threat...

Edit part 2: the response from yay images was edited after I updated my review to something no longer automated. Thank you for doing this. The below account of what happened is entirely accurate.

Sent our client a legal threat from Copytrack.
The author of the image has the image legitimately available from other platforms. We got ours from Adobe stock.

We have never heard of YayImages until today and will do everything we can to stop or 200 customers using their services following this legal threat via copytrack.

Do not use YayImages - They think it is acceptable to chase their customers or in this case not their customers and slap a huge legal fee on the process INSTEAD of just asking us to sign up to Yay Images.

The legal compensation fee was almost 4x a yearly membership to yay images and we have never used their services directly and now never will.

13 December 2024
Unprompted review
YAY Images logo

Reply from YAY Images

Hi,

We believe that writing assumptions as a review is neither fair nor accurate, especially when the information provided is incorrect. If you have any concerns, we encourage you to contact us directly so we can address them properly. Otherwise, we consider such reviews misleading and potentially damaging.

Rated 1 out of 5 stars

Horrible business activities

One star because of their association with Copytrack who do dirty business for people who have legally purchased images on other platforms.

They claim copyright on images that are available through 20+ other platforms. I never use images without a license, but I would stay away from yay images indefinitely and only buy from platforms that are respectable businesses.

Copytrack will insist on you proving your licence - which is easy to do - but they have absolutely no right to harass people who have purchased their licence legitimately. I have reported them. And I'm not wasting another second of my life on scammers like these.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

We bought a tier from Appsumo portal on…

We bought a tier from Appsumo portal on feb, 2021, and they simply deleted our subcription and we cannot know now many pictures are left.

We´ve downloaded 60 images so far, where 33 were “Extended” and 27 were “Regular”.
I even tried to reach them kindly requesting an understanding what might have happened but they just ignored saying we have a free plan and that is it.
Horrible costumer service. Never more. If I could give a zero star, I would´ve.

12 December 2024
Unprompted review
YAY Images logo

Reply from YAY Images

Hi Rodrigo,

Thank you for reaching out again. Your concerns have been addressed and explained in the previous email thread. We kindly encourage that reviews remain constructive and balanced, as this helps maintain a fair representation for both the company and reviewers.

If there are any outstanding issues or further concerns, please don’t hesitate to let us know. We’re always here to assist.

Rated 1 out of 5 stars

Yayimages is a scam

Same comment as most others here.
YAY Images took photos from Envato and demanded our company pays a very high compensation for our legally licensed images from Envato. We are contemplating sueing for compensation for wasting our time.

Stay very very far away from Yay Images.

12 December 2024
Unprompted review
YAY Images logo

Reply from YAY Images

Thank you for your feedback.

We take copyright protection very seriously and actively address cases where license infringement is suspected. However, if you have obtained a valid license for the image through a third-party platform, such as Envato, please rest assured that you will not be held liable.

All our images are licensed with the proper rights and sourced from legitimate contributors. If you have any questions or concerns about your licenses, please don’t hesitate to contact us. We’re always happy to assist in resolving any issues.

Rated 1 out of 5 stars

Scammers! Contact the postal police!

Scammers! Their sister company Copytrack demands to see "proof" of purchase when they do not even represent the stock photo seller from whom we purchased our license! They need to leave people alone! I have sent everything to the Postal Police who will now monitor their scams.
Don't fall for their scams and don't buy from them! Go to reputable sources like Adobe, StockPhoto, Alamy or others.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Scammers and copyright trolls

Scammers and copyright trolls

This is what YAY Images are, together with COPYTRACK. I am a user of Unsplash+, Canva Pro and Adobe Stock; all our images are properly licensed, and yet they keep sending false emails accusing our company of infringing the intellectual property that they don't even own, attempting to extort a few hundred euros per image.

Do not pay them; they're trying to rob website owners with an automated copyright trolling system.

4 December 2024
Unprompted review
YAY Images logo

Reply from YAY Images

Thank you for your feedback.

If your images were sourced from another company, please notify our partners so they can review the information and address the claim accordingly.

Rated 1 out of 5 stars

SCAM SCAM SCAM

This vile company is a big scam. Please stay away. Do not reply to their emails.

24 November 2024
Unprompted review
YAY Images logo

Reply from YAY Images

Thank you for sharing your feedback.

If you obtained your images from another company, kindly inform our partners so they can review the details and resolve the claim appropriately.

Rated 1 out of 5 stars

Copytrack and YAY Images: Unjust Notifications

I am a Canva Pro user, paying for a subscription that grants me access to premium images. However, I have been receiving notifications from Copytrack alleging that I am improperly using images from YAY Images, which is unfair.

In Brazil, improper notifications can result in liability for moral and material damages, as provided by the Consumer Protection Code and the Civil Code. In Germany, where Copytrack is based, notifications without basis can lead to compensation for damages caused by false accusations. And in Norway, where YAY Images is reportedly located, abusive practices in infringement notifications can also result in liability for damages.

I hope YAY Images and Copytrack review their procedures to avoid harming good-faith users.

24 November 2024
Unprompted review
YAY Images logo

Reply from YAY Images

Thank you for sharing your concerns.

We take copyright protection seriously and pursue infringement claims to safeguard the rights of our contributors. However, if you hold a valid license for the images in question, that will be sufficient to resolve the claim.

We recommend contacting Copytrack directly to provide your license details and request the closure of the claim. Should you need assistance with your license or any additional support, feel free to reach out to us.

Rated 1 out of 5 stars

YAY Images is a scamming company that…

YAY Images is a scamming company that sends copyright infringement letters demanding payments. Stay away from this fraudulent company.

9 September 2024
Unprompted review
YAY Images logo

Reply from YAY Images

We take copyright protection very seriously to safeguard our content and ensure our contributors are fairly compensated. If you’ve received a notice and believe there’s been a misunderstanding, we encourage you to reach out to us directly. We’re here to address any concerns and work towards a resolution.

Rated 1 out of 5 stars

Yay Images Needs to End Relationship with Copytrack

Until Yay Images ends their relationship with Copytrack, we'll no longer be using Yay for our magazine. The jokers at Copytrack (in Germany mind you) had the gall to threaten us for copyright infringement on a stock photo we got from Shutterstock almost 15-years ago! What's more laughable...the same exact image is still available at Shutterstock, and gives accurate accreditation to the original TRUE creator of the photo.
We take copyright law very seriously in our company. We had three employees spend the better part of a week digging into this false claim, only to realize that neither Yay or Copytrack has legitimate claim to the image. Turns out, we actually have more rights to the photo than either of the questionable ambulance chasers that are trying to extort us. We're considering filing our own suit against Yay Images and Copytrack, for the almost 72-man hours that went into researching their bogus scam. Save yourself the trouble and immediately mark any incoming contact from Copytrack as junk mail/spam.

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Same here. Scammers!

Same here. Trying to scam people by sending copytrack notices for images that were offered on other sites. Now I have to provide personal information to a company I have no affiliation with. I would stay away from this company. As far as possible!

11 November 2024
Unprompted review
YAY Images logo

Reply from YAY Images

We take copyright protection very seriously to safeguard our content and ensure our contributors are fairly compensated. If you’ve received a notice and believe there’s been a misunderstanding, we encourage you to reach out to us directly. We’re here to address any concerns and work towards a resolution.

Rated 1 out of 5 stars

Accused of stealing an image

I'm also being pressured by COPYTRACK to provide evidence for an image on my site. Fortunately, I paid for it. However, if they think I'm going to take time out of my day to provide evidence, they've got another thing coming. I'm interested to see how far they will take it.

8 November 2024
Unprompted review
YAY Images logo

Reply from YAY Images

We take copyright protection very seriously to safeguard our content and ensure our contributors are fairly compensated. If you’ve received a notice and believe there’s been a misunderstanding, we encourage you to reach out to us directly. We’re here to address any concerns and work towards a resolution.

Rated 1 out of 5 stars

False copyright claims

Like many other people here, this company tried to scam me too.

Together with Copytrack, they try to make you pay huge amounts of money for the use of images they do not own the rights to.

Yay Images and Copytrack send out hundreds or thousands of these false copyright claims, hoping that some victims feel so intimidated that they pay.

What a way to earn your money...

8 November 2024
Unprompted review
YAY Images logo

Reply from YAY Images

We take copyright protection very seriously to safeguard our content and ensure our contributors are fairly compensated. If you’ve received a notice and believe there’s been a misunderstanding, we encourage you to reach out to us directly. We’re here to address any concerns and work towards a resolution.

Rated 1 out of 5 stars

Aggressive and unethical

They've engaged Copytrack to go after so-called infringement but can't provide legitimate proof that they are exclusive rights holders to royalty-free images that were licensed elsewhere and also currently available at another royalty-free site. Not to mention the fact that the amount they are requesting is far above any reasonable damages (~€900 for a ~$10-20 image?).

8 November 2024
Unprompted review
YAY Images logo

Reply from YAY Images

If you’ve received a notice and think there may be a misunderstanding, please don’t hesitate to contact us directly. We’re committed to addressing your concerns and finding a resolution.

Rated 1 out of 5 stars

Spreading fear and making people waste time

I can only echo the negative reviews of others. Sending out threatening accusations and inconveniencing others. Spreading fear and expecting people to waste time to respond, share details and upload etc. NO.

YayImages need to first show proof that they have exclusive rights before spamming out their threatening emails. Irresponsible bullying behavior.

They sent a threatening email accusing my site of infringing on the copyright of a photo that has been licensed from a well-known library that sells royalty-free photos. Many of these photos are not exclusive to any one seller. You don't see other reputable royalty free photo sites take cheap shots like them.

If you are a photographer or artist, be sure to check out this photographer's experience "From Interview Series to Legal Battle: YAY Images and Copytrack Come After the Brutally Honest Blog"

6 November 2024
Unprompted review
YAY Images logo

Reply from YAY Images

If you’ve received a notice and think there may be a misunderstanding, please don’t hesitate to contact us directly. We’re committed to addressing your concerns and finding a resolution.

Rated 5 out of 5 stars

Affordable for designers and creatives

Yay is great for downloading quick high quality images, specially vectors. The standard plan is great if you are a designer and don't need that many images per month.

1 November 2024
Unprompted review
YAY Images logo

Reply from YAY Images

We’re thrilled to hear that you’re enjoying our high-quality images and vectors! Thank you for your kind words about the standard plan. If you have any suggestions or feedback, we’d love to hear them—our team is dedicated to continuously improving your experience. Happy designing!

Rated 1 out of 5 stars

These guys are scammers + clowns?

These guys are scammers + clowns?

Funny thing is they don't even understand they are not scammers but they sound like a fool, learn to do atleast scam first,

hahahahaha, I received an email from COPYTRACK on behalf of YAY, Provide us compensation or we will use our lawyers, for what? For an image that is a Royalty-free stock photo available on 50+ websites but not on the the website of their so-called client;

It's a Royalty-free Image from (Depositphotos, Alamy, etc), the funny thing is 😂😂😂😂 that image doesn't even exist in the database of YAY images,
😂sue you or give us compensastion.

11 October 2024
Unprompted review
YAY Images logo

Reply from YAY Images

Thank you for your feedback. We take copyright protection seriously and pursue cases where infringement is likely. If you have a valid license through a third-party platform, you will not be held liable. Please feel free to contact us if you have any questions about your license, and we’ll be happy to help.

Rated 1 out of 5 stars

FRAUD ALERT

FRAUD ALERT. Claim they are the sole owner of the photo copyright of images that were legally licensed.

16 September 2024
Unprompted review

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