Y2KPHONES Reviews 

78
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, noting that phones often arrive in excellent or pristine condition, exactly as described, and function very well. Many consumers appreciate the smooth ordering process and fast delivery, with items consistently arriving well-packaged and safely. People also highlight the ease of use and overall positive experience, often expressing satisfaction with their purchase and intent to buy again. However, some customers also noted specific product issues, such as minor scratches or impacts upon arrival, and concerns about battery longevity. A few other people also felt that certain phones could be slow or experienced sound cutting during calls, while others mentioned the physical size or noisy keys as minor drawbacks.

What people talk about most

Product

People report positive experiences with product, often praising the phones' condition, functionality, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and setup, with many finding... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Quality

Customers had positive experiences with quality, with many reviewers stating that the phone looked almost... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The phone arrived in 2 weeks, it was packaged well. However I found some scratches and a little impact on the phone. I immediately contacted @Y2KPHONES support and sent pictures of it. We have seen t... See more

Rated 5 out of 5 stars

I was a bit unsure before ordering but everything went smoothly. The phone arrived quicker than I expected, packaged well, and works perfectly on my network. Customer service replied to my question ab... See more

Rated 5 out of 5 stars

I saw this phone the Sharp Aquos 601SH and I said I HAVE TO BUY IT and I did. This phone is amazing and the staff is really useful like the FAQ I really recommend it cuz my phone works perfectly and G... See more

Rated 5 out of 5 stars

I bought two Motorola phones RAZR2 V8 and the V3 and they turned out pretty much as I expected. They look new and have no issues with the phone itself. I switch between them when I get bored and... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store

Written by the company

Y2KPHONES is a global specialist in retro and flip phones, including rare Japanese keitai, classic feature phones, and modern flip smartphones. Every device is carefully sourced and professionally tested to ensure full functionality. With free worldwide shipping, fast delivery, and responsive customer support, we provide a reliable and trusted way to experience the golden era of mobile phones.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(78)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Skeptical at first but worked out!!

When I first saw Y2KPhones back in 2023/2024, I was very skeptical at first. I really wanted to get a flip phone though, especially one that had Android. The aesthetic fits me perfectly. When the phone finally arrived, I was surprised to see that it was already debugged and in English -- I appreciate the seller for doing that!! The phone works perfectly! It even works on my carrier (T-Mobile in a big city on the East Coast of the US), so I'm excited to start using it more once I finish tweaking it. I can't wait to see if Japan makes more phones like these, or we'll see more of a resurgence regarding these phones!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I ordered from The Netherlands. Customer service is great! If I had any questions during shipment I got a fast reply. Package arrived within 2 weeks as promised. The phone came in perfect condition! 4g Calling doesn't work with every provider so do find one that supports this. Keep that in mind. Kpn/vodafone works! Overall very happy with my purchase. A very honest, fun and trustworthy business:)

3 March 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Thanks for the review Benthe and thank you for the Instagram reel you made with your new phone too!

Rated 5 out of 5 stars

LOVE!!!

I'm in the UK, I've bought 2 phones from them and they're AMAZING.
The LG x100s and the Aquos 805sh. Both phones arrived quickly even right before Christmas!
When my family ask what I want for my birthday I just send them a link to Y2K phones and say surprise me lol
I recommend them IRL and online to anyone that asks or will listen, I will 100% buy again!

20 December 2024
Unprompted review
Rated 2 out of 5 stars

Y2K phones sent us a phone with a…

Y2K phones sent us a phone with a faulty battery and refused to respond to emails requesting assistance.

20 January 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

We’re so sorry if we missed your email. We’re a small company doing our best to keep up, but sometimes things slip through the cracks. Please reach out to us again and we’ll make it right. As per our returns policy, we offer complimentary replacement batteries for up to 120 days after delivery and we’d be happy to help you.

Thank you for your patience and please get back in touch!

Rated 5 out of 5 stars

Fantastic service and responsive customer support!

Tracking information was provided throughout the delivery process, I had a few technical difficulties during set up but the support couldn't have been more helpful and got my phone working. Fantastic work!

13 February 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Appreciate the feedback! Glad we could help get everything sorted for you. Enjoy your phone, and let us know if you ever need anything!

Rated 1 out of 5 stars

Scam - phone will not work in the USA 

I purchased a phone for my daughter for Christmas after she insistent about that particular phone and kept on sharing ads with me from multiple platforms. I looked at the website, went through the reviews and felt confident especially as it states right on the homepage they have a 14 day return policy. It arrived, and we went to went to multiple carriers to active the phone of which ZERO would work for the phone in the USA. I was well within my 14 days, contacted company and was told they would not accept a return of the phone as I did not have a valid reasoning. According to them, they say that they clearly outline what carriers works with the phone (none of which are in the USA) and furthermore impossible to find on the website. Total scam. 

8 January 2025
Unprompted review
Y2KPHONES logo

Reply from Y2KPHONES

Thank you for your review. To be clear:

Compatibility – The phone’s supported network bands are listed in the product description. We clearly state that it is the customers responsibility to ensure compatibility with their chosen network. In the product description of the phone you bought it says: “All phones are unlocked, but please check compatibility with your carrier before purchase. If unsure, contact us.” This responsibility lies with the customer, not us, and you did not even reach out for assistance.

Returns – Our 14-day return policy covers faulty or incorrect items only. Network incompatibility is not a valid reason for return as the customer is told to check compatibility with their chosen network before purchase, and this is outlined in our Refund Policy, visible on every page of our website.

Legitimacy – We are not a scam. We’ve fulfilled thousands of orders worldwide, including in the USA, where many customers successfully use this exact model, but who have ensured compatibility with their chosen network before purchase.

The phone you received was exactly as described. The issue is not the product, but that compatibility with your chosen network was not checked before purchase.

Show reviews in all languages. (78 reviews)

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