XS Usenet Reviews 127

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

they take your money for a multi year subscription then cancel, assumed an error so re-subscubscribed for 12 months, they have done it again 3 months later so i am down £100 they don't answer tickets,... See more

Rated 1 out of 5 stars

Worst support ever, they dont reply to ticket requests. I tried to pay my subscription today the 12th and their website wouldnt allow payment, for the last 2 days there has been the same error scre... See more

Rated 1 out of 5 stars

I'v been using XSUSNET for over 3 years plus. Avoid using XSusenet. I canceled my subscription a day before renewal and got a msg confirming it. the next day they charged me. I've opened a ticket re... See more

Rated 1 out of 5 stars

Pisspoor service. Apart from my annual subsctiption, a year ago, they also began to deduct 15 euro monthly from my paypal account. I blocked that and sent emails and support tickets to ask for an exp... See more

Company details

  1. VPN Service
  2. Internet Service Provider

Information provided by various external sources

XS Usenet - Your trusted Usenet provider since 2009.


Contact info

1.2

Bad

TrustScore 1 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(127)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great services

I'm using their free account as a back for my last hope when I cannot use my other accounts to find contents. Surprisingly XS did a great job to help my find missing contents. Highly recommend them not matter you need a free backup or a main unlimited account.

12 May 2021
Unprompted review
Rated 1 out of 5 stars

Worst support ever

Worst support ever, they dont reply to ticket requests.
I tried to pay my subscription today the 12th and their website wouldnt allow payment, for the last 2 days there has been the same error screen when trying to prolong my account.

I would recommend someone like Supernews if you want a usenet account, they at least have a tech support who try and help out

12 December 2020
Unprompted review
Rated 5 out of 5 stars

They are very helpful

They are very helpful, they acticated ma account very quick and without queations ... like ... why did you forgot to login for so lond time ... or something like this ....
Paul

27 October 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

XS Usenet always works well and has a good retention. I can always find and download everything I need without any problems. The customer service is always good and they respond very quickly to my questions asked. I can highly recommend XS Usenet.

5 October 2020
Unprompted review
Rated 5 out of 5 stars

Sujith

Great company, never had issues with service going down. Lengthy retention policies and not to mention great price and great support.

30 September 2020
Unprompted review
Rated 1 out of 5 stars

Paid for a full year

Paid for a full year. After confimation I couldn't upgrade to the full year connection. Send a mail, placed a ticket but no reaction from the "excellent" team. What kind of organisation is this! Crooks. Not worth a penny.

30 August 2020
Unprompted review

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