I was a bit skeptical at first but the service was great and they emailed me through out the whole process keeping me updated on my order so I am really happy with the service I got thank you
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a consumer and as a professional user of many web shops, I can fairly well estimate which criteria a web shop should meet in order to be a reliable and consistent company. XRShop meets all these r... See more
I gave XR Shop / them another chance to prove themselves, they are incapable of doing so. They are corrupt, incompetent, liars who can never be trusted. Pico UK branch is tight with them, I'm unsure I... See more
The Pico 4 Ultra was shipped on the released day and got it in the USA without damages. XRshop were quick and polite to answer all my questions. And best at all, they were proactive to resolve an issu... See more
Company replied
Company details
Written by the company
XRshop, tu tienda de tecnologías 4.0: realidad virtual, aumentada, extendida y mixta. ¡Los mejores hardwares para gaming!
Contact info
Lleida, Spain
- +34 873 400 917
- clients@xrshop.store
- xrshop.store
4.0
Great
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Same as the other
Same as the other, device is marked as in stock but it's not. After 2 weeks I ask to cancel the order and received a cancel confirmation:
"Good morning,
Sorry for the delay in replying.
You will receive your refund within 48 hours.
Best regards.
"
And the day after they said it not possible to cancel:
"The Pico 4 (128GB) viewers are already assigned with the transport company and ready to be shipped when they are received at our facilities.
An order can only be cancelled by exercising the right of withdrawal and return when the product is received at home.
The forecast is to start shipping from this Thursday so that before the middle of next week, all customers will have the PICO4 at home.
"
I did a dispute on paypal, and it doesn't look legal at all.
8 November 2022
Unprompted review
Unreliable
Same as all the rest.
Item marked as "In Stock" on the web when it´s not the case, long delays with no information, promises of delivery dates that are not upheld...
At least I had several replies from customer service, which seems to be better than for others.
Very bad e-shopping experience. Would not recommend.
4 November 2022
Basically same story as for others
Basically same story as for others - they literally don't respond to me for 2 weeks already. I paid over 500euro for something which I'm not sure I will even receive.
This is the first shop ever where they literally don't respond!!! Via email or via chat. .. It is dead.
Shop looks ok, done nicely, but after such experience - it is SCAM. Not real eshop for sure.
26 October 2022
Unprompted review
They lie about the availability of…
They lie about the availability of items.
They don't respond to support chats.
Simply staying away is a legalized scam.
They do not give certain information on the date of shipment.
I am still waiting for news but they are not responding from the support.
Enthusiastic reviews probably false in the article review, the reviews are 1 star from angry people or 5 stars probably written by the shop itself.
3 November 2022
Unprompted review
Reply from XRshop
Hello,
We apologize that your experience in XRshop was not positive during the release of the expected PICO4.
We try to keep you informed at all times of the status of your order in the multitude of messages and pre-order requests.
Furthermore, we value the opinion of our customers, is very helpful for us to improve and grow as a company and, at the same time, to provide the consumer with the necessary information for a quick and satisfactory purchase.
We hope that the next purchase experience on our website can improve the rating provided.
Greetings, and thank you for trusting XRshop.
Still waiting PICO 4
Still waiting PICO 4 , I think this shop is a fake ,I ve been trying to contact them everyday in the chat and emails and nothing. still waiting.
26 October 2022
Unprompted review
Reply from XRshop
Hello,
We apologize that your experience in XRshop was not positive during the release of the expected PICO4.
We try to keep you informed at all times of the status of your order in the multitude of messages and pre-order requests.
Furthermore, we value the opinion of our customers, is very helpful for us to improve and grow as a company and, at the same time, to provide the consumer with the necessary information for a quick and satisfactory purchase.
We hope that the next purchase experience on our website can improve the rating provided.
Greetings, and thank you for trusting XRshop.
Only use them as a last resort
Besides them being the most expensive to buy from, their service & setting expectations is terrible.
Pre-ordered a newly released product on 23rd September and they gave expectation it would be shipped in 10-15 days.
It is now 20th October and still hasn't been shipped and their customer service said it would be shipped sometime this week and that they were a "direct supplier" so i should receive before anyone else.
So even now they still lie.
Funny thing is other people had already received the product 2-3 days before from other vendors (that are not "direct suppliers".
Stay away and look for an alternative.
20 October 2022
Reply from XRshop
Hello,
We apologize that your experience in XRshop was not positive during the release of the expected PICO4.
We try to keep you informed at all times of the status of your order in the multitude of messages and pre-order requests.
Furthermore, we value the opinion of our customers, is very helpful for us to improve and grow as a company and, at the same time, to provide the consumer with the necessary information for a quick and satisfactory purchase.
We hope that the next purchase experience on our website can improve the rating provided.
Greetings, and thank you for trusting XRshop.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.