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TrustScore 4 out of 5

4.2

e-Commerce Service
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Company details

  1. e-Commerce Service
  2. Tobacco Supplier

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4.2

Great

TrustScore 4 out of 5

6 reviews

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Rated 5 out of 5 stars

Didn't receive half of my order

I ordered 2x £12 4-pack bundles. Their system only registered one 4-pack bundle. The receipt that I received from their website was only for £12. I only received 4 out of 8 cans. I paid £25.23 on Paypal. I'm not sure where that £1.23 came from because shipping was supposed to be free, and each bundle cost £12. No customer service. No response from email nor from IG account. I love the product but I think they're scamming customers.

UPDATE: XQS has finally reached out to me and have sent me the missing cans. Thank you.

17 July 2025
Unprompted review
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Reply from -

Hi,
Thank you for reaching out and for sharing your experience. We’re really sorry to hear about the trouble with your order.

To help resolve this as quickly as possible, please contact us directly at info@xqs.se with your order details and a copy of your PayPal receipt. Our customer service team will investigate the issue and make sure you receive the correct items or a suitable solution.

We truly appreciate your support and love for the product, and we’re committed to making this right.

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