Real Human Support When It Matters Most After nearly 2 hours on the phone, Rene at Xneelo didn't solve my problem—because it turned out to be outside their scope entirely. But here's why I'm writi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed help navigating Xneelo and setting up Collaborators and security codes etc. Called Xneelo and spoke to a very helpful person called Chloe. The entire process was made simple and painless with... See more
Company replied
I would like to say thank you to the Xneelo support team, Zane in particular, for going the extra mile in assisting with a complex migration. They kept full control of the situation, was available l... See more
Company replied
I’ve been with Xneelo for over 10 years, and today was another reminder why. Zane V went well beyond expectations helping me resolve a complex query. As a web developer who deals with many hosting pro... See more
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Company details
Written by the company
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Contact info
South Africa
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4.8
Excellent
306 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm very glad about the services of…
I'm very glad about the services of Xneelo. They are not in the market to sell domains or hostings, they are in the market to build visions and help people express their desires thoroughly with an amazing staff that responses to my feedback with the speed of lighting. The company's ethos is built on trust from the get-go with rigorous verification processes upon signup it ensures everyone in the space is who they say they are. My special appreciation goes to the consultant Chloe. She is very caring and goes out of the way to help.
17 April 2025
Unprompted review
Reply from xneelo
Hi Fonk,
Thank you so much for your thoughtful feedback!
We're truly excited to be part of your journey and to know that our services and team have made a meaningful impact.
At xneelo, we're passionate about helping our customers bring their ideas to life, and it's wonderful to know you’ve felt that care and commitment.
Your feedback has been shared with the team and we look forward to supporting you in future.
Warm Regards,
Your xneelo Team
Righardt of Xneelo
Righardt of Xneelo was most patient with an elderly person like myself, I try to stay ahead of the game at my age but have no formal training so I really appreciate the way he assisted me. Well done Righardt.
14 April 2025
Unprompted review
Reply from xneelo
Hi Esme,
Thank you for your great review!
We are delighted to hear that you had a great hosting experience with Righardt.
At xneelo we truly appreciate it when customers take time out of their busy days to provide us with such a positive comment. We have shared the feedback with Righardt and the team.
Warm Regards,
Your xneelo team
I dealt with Tristan online via the…
I dealt with Tristan online via the Xneelo support chat. He was AMAZING and went out of his way to assist me. This was not a quick fix and he consistently kept me updated throughout the process. What a pleasure dealing with customer support of this standard. Thank you, Tristan.
7 April 2025
Unprompted review
Reply from xneelo
Hi Kelly,
Thank you for your kind review!
We are delighted to hear that your support experience with Tristan was amazing from start to finish. Our team is passionate about the quality of the support we provide, and your feedback is an encouraging testament to that passion.
We look forward to supporting you further in future!
Warm regards,
Your xneelo Team
I have been with Xneelo for many years…
I have been with Xneelo for many years and every time I have faced an issue I have always received such exceptional service. Thanks guys, will always highly recommend your services.
2 April 2025
Unprompted review
Reply from xneelo
Hi Michelle,
Thank you for your great review!
We are pleased to hear that your interaction with us has been exceptional after all these years, and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with the rest of the team. We really appreciate your loyalty and recommendation!
Warm Regards,
Your xneelo Team
Xneelo Service is Superb
I had an issue which required assistance and Michelle from Xneelo assisted wonderfully me from start to finish in completing the task with utmost friendliness and competence, it was a pleasure dealing with Her and service was 10/10
1 April 2025
Unprompted review
Reply from xneelo
Hi there,
Thank you for your kind feedback.
We are so glad to hear that Michelle was able to support you from start to finish. We hope your future interactions will also be top notch.
Quality and customer service are what distinguish us from others. Xneelo takes pride in giving priority to our customers. I have shared your feedback with her and the team.
Warm regards,
Your xneelo team.
Very good support from Seymone
Very good support from Seymone, i was having issues with my website, and generally http 500 error is web developer issues, but Seymone spent 30+ minutes helping me refusing to stop till she fixes this issues, she solved it and now my website is working, very happy customer
31 March 2025
Unprompted review
Reply from xneelo
Hi there,
Thank you for taking the time to share your feedback with us.
We're thrilled to learn that Seymone was able to assist you and get your website up and running smoothly.
We pride ourselves on providing exceptional support, and it’s wonderful to know that Seymone went above and beyond to ensure everything was fixed.
Your feedback is truly appreciated and we are so glad to have you as a happy customer!
Warm Regards,
Your xneelo team
Izak Top Tier Technician
Izak was not only exceptionally patient (a 40 minute, very interrupted online chat, but was able to absolutely perfectly answer every query, but suggest and help me implement the 100% best possible solution for my issues. A real asset to the Xneelo Team
28 March 2025
Unprompted review
Reply from xneelo
Hi Jonathan,
Thank you so much for your kind words!
We’re delighted to hear that Izak provided such excellent support and helped you find a solution to your query. We’ll be sure to share your feedback with him and the team.
Your feedback means a lot to us, and we look forward to your continued support.
Kind regards,
Your xneelo team
Seymone offered fantastic service and…
Seymone offered fantastic service and was very helpful.
28 March 2025
Unprompted review
Reply from xneelo
Hi Taryn,
Thanks for the great feedback!
We’re thrilled to hear that Seymone was able to make a positive impact while supporting you. We truly appreciate your kind words and will be sure to share them with the team.
We look forward to supporting you in future.
Warm regards,
Your xneelo team.
I had an exceptional experience with…Michelle
I had an exceptional experience with Michelle from Xneelo! After facing numerous challenges with my previous web host, Michelle stepped in and went above and beyond to assist me. Her professionalism, patience, and dedication were truly outstanding. She ensured that every issue was fully resolved and didn’t stop until everything was running smoothly. I can’t thank her enough for her support! Now, we just hope my previous hosting company handles the transfers with the same level of professionalism. Highly recommend Xneelo and their amazing support team!
27 March 2025
Unprompted review
Reply from xneelo
Hi Anzelle
We appreciate your wonderful review!
It's lovely to hear of the exceptional support you received from Michelle. Her commitment is a testament to the passion our team has towards the service we deliver, and we trust this will continue to be your experience for years to come!
We appreciate your recommendation and look forward to supporting you on your journey with Xneelo.
Warm regards,
Your xneelo team.
Seymone
Seymone - Five stars! Thank you for your guidance, support and professionalism. It is often overwhelming for a newbie to try to understand all the tech going on behind the scenes. Seymone ensured that I understood everything well and guided me through all the steps with compassion and care. Thank you, Seymone!
27 March 2025
Unprompted review
Reply from xneelo
Hi Maureen,
Thank you so much for your wonderful review!
We're thrilled to learn that Seymone was able to guide you through everything with clarity and care. We know the tech world can feel overwhelming at times, but it’s fantastic to hear that you felt supported every step of the way. We’ll be sure to pass along your kind words to Seymone.
If you ever need further support, don’t hesitate to reach out – we’re always here to help!
Warm regards,
Your xneelo Team
Seymone was so helpful and patient and…
Seymone was so helpful and patient and resolved my queries
26 March 2025
Unprompted review
Reply from xneelo
Hi Jo,
Thank you for taking the time to share your feedback.
We're happy to learn that Seymone was able to support you in having your queries resolved.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Best in South Africa
Tried several ISPs for hosting in South African and have settled on Xneelo. They are head and shoulders above the others that we've used.
24 March 2025
Unprompted review
Reply from xneelo
Hi Andrew,
Thank you for your great review!
We are pleased to hear that your interaction with us has been excellent so far, and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with the rest of the team.
Warm Regards,
Your xneelo Team
I had the pleasure of working with Gizela
I had the pleasure of working with Gizela at Exneelo, and I couldn’t be more impressed with the level of service she provided. Not only did she help me get my invoices paid, but she also went above and beyond by reactivating four domains and canceling two for me. What really stood out was her exceptional patience and dedication—she helped me get everything sorted despite the fact that I was supposed to wait until the next business day. I had an urgent need to get two domains activated to send emails, and Gizela made sure everything was handled promptly and efficiently. Her kindness and willingness to assist truly made a stressful situation much easier. Thank you, Gizela, for your outstanding support!
23 March 2025
Unprompted review
Reply from xneelo
Hi Ryno,
Thank you so much for your kind words!
We’re thrilled to hear that Gizela was able to assist you so effectively. We strive to provide excellent customer support, and it’s great to know that her dedication and care made a positive impact on your experience.
We’ll be sure to pass along your appreciation to Gizela and the team.
Kind regards,
Your xneelo team
Outstanding customer service
Utterly exceptional customer support. I had a technical issue which needed resolving and the customer support agent (Izak) was one of the best agents I have ever spoken to. His knowledge and responsiveness to go above and beyond was remarkable. Thank you so much.
20 March 2025
Unprompted review
Reply from xneelo
Hi Dani,
Thank you for taking the time to share your great feedback with us, we appreciate it!
Our team is passionate about providing exceptional customer service and your kind words are an encouraging treatment to this! We have passed your thanks on to Izak and look forward to further supporting you in future.
Thank you again for your feedback!
Warm regards,
Your xneelo team.
Backend Features
On the backend, we were not able to make changes to a domain as needed to ended up contacting support using the Chat feature. Within minutes the changes were made and they ensured that the mentioned feature is in the pipeline and should see it soon. What great service. Have been with Xneelo for years now and won't work with anyone else if it can be helped.
18 March 2025
Unprompted review
Reply from xneelo
Hi Andreas,
Thank you for the wonderful feedback!
It's great to hear that our support team was able to quickly and efficiently resolve the query for you.
We are constantly working on further enhancing our tools and features, so we are excited to hear that we are headed in the right direction and are already working on the feature you need.
Warm regards,
Your xneelo team
Zane is a service champion!
Zane is a service champion!
Fast & effective resolution to a little hosting headache that we were experiencing.
This is how online service should be!
17 March 2025
Unprompted review
Reply from xneelo
Hi Anton,
Thank you for your lovely review!
Our team is passionate about providing efficient and solution-based support in line with our brand promise of Trusted in Hosting. It's great to hear that this has been your experience and your kind words have been shared with Zane, as well as the team.
We appreciate your ongoing support!
Warm regards,
Your xneelo team.
Thank you Seymone for your excellent…
Thank you Seymone for your excellent and quick professional service. You have been very helpful.
10 March 2025
Unprompted review
Reply from xneelo
Hi David,
It’s wonderful to hear that Seymone provided you with excellent and professional service. We will be sure to share your feedback with them and the team.
We look forward to supporting you in the future.
Kind regards,
Your xneelo team.
Excellent Service - David
Thank you David for your excellent and professional service. You have been very helpful.
10 March 2025
Unprompted review
Reply from xneelo
Hi Phillip,
Thank you for your kind feedback.
We're delighted to hear that you received excellent and professional service from David.
Once again, thank you for taking the time to share your experience. We truly appreciate your business and always strive to make your experience a positive one.
Kind regards,
The xneelo Team
When there is drama Seymone can help
My client moved from one hosting platform to another.
The Web developers did not want to assist on getting the site working on the new platform.
Seymone assist with the drama, Kept her cool and we got my client up and running in no time.
Thank you a lot for the patience and assistance.
6 March 2025
Unprompted review
Reply from xneelo
Hi,
Thank you for your wonderful review! We're so glad to hear that Seymone was able to assist you and help get your client up and running quickly.
It's always our goal to provide support, especially when things get tricky, and it's great to know Seymone was able to keep things on track. We really appreciate your kind words and will be sure to pass them along to her.
Thanks again for choosing xneelo – we're here whenever you need us!
Best regards,
The xneelo Team
Seymore was absolutely brilliant
Seymore was absolutely brilliant! didint even have to ask much me much questions knew exactly what i needed and what would work! Absolute legend!
6 March 2025
Unprompted review
Reply from xneelo
Hi Thaabit,
Thank you for your excellent review!
We are pleased to hear that your interaction with Seymone was brilliant and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
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