XLN Reviews 

Reprehensiblecustomer service @ S R
Today I recieved a message from 07537402588 saying the following ,
"Your account 4719264" is now overdue.
Unfortunately, we'll have to restrict your line from 10am tomorrow.To avoid this , call 08006529482 with your credit/debit card details.
Then I recieved an Email from 'S..R..' in a pdf format which essentially is threatening me of restricting my phone line & adding late charges.
I tried to respond to the message & email & I got the following Reply,
"Sorry, we were unable to deliver your message to the following address.
noreply...telecom-service.co.uk
550: 5.1.1 User Unknown"
I had to inform 'S....R...' that I can not pay the 'DISPUTED ERRONIOUS' charge but I can not inform her as her email doesnt accept a reply.
GOD DAMN this dispicable company.
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My following previous message which somehow was removed on the behest of the company as I didn't write my acc. no.
so MY account no. is 4719264

Absolutely appauling & Incompetent Service

Rude,incompetent to the core!
One can only find out about the service when a dispute happens.One agent I spoke to today ,seems like she was drunk , THE second agent ( E.... ) decided that she only wants to have a one-way monologue so she just dissconnected me.
First i had to wait & wait , then was informed that as I am making a part payment , I have to go to a different department , more wait , the lady ( H...... ) picks up the phone , explained to her , Im willing to make the payment for the total bill minus the ERRONEOUS CHARGES , she insists that if I don't the full payment in next few days my account will be suspended then as I try to explain to her she refers me to a different department.That person , after listening to me refers me back to the first department.
Now in credit dep. M.... F.. picks up the phone , I again for the fourth time explain to her my on-going dispute for the last 6 months , anyhow I make the payment of £185 & despite me explaining to her my refusal to pay the 'Erroneous Charge' of £99 she threatens me with my line suspension on the order of her MANAGER. I ask her for the Manager's name ,she point blank refuses. I ask her for the copy of the payment reciept of £185 via email , she refuses & says that she can only send the email by a text message for this small amount ( £185 ).The text message doesn't even mention the amount. So I said to her that people ask me for a reciept for even few pounds & I have to give them the reciept as it's their right.
Pathetic & depressing service.These call handlers are only worthy of cleaning the toilets where they don't have to communicate with human beings!
I will be expanding on the ongoing SAGA of ERRONEOUS charges by XLN aka DAISY TELECOMMUNICATIONS.
EDIT : Hey Daisy aka XLN , don't try to get my review removed by using coercive methods , just point out the factual inaccuracies.
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Daisy Tel. got my review removed on the basis that I had mentioned the names so I had to remove the names. Most of these are incompetent liars.

I just received a call from XLN/Daisy, the reason? Because I've cancelled my contract, the reason I've cancelled my contract?
Well that's because they think it's okay to put your price from £25 per month to £75 per month the moment your contract ends which is nothing more than legalised robbery!
Because when my 16 year old router stopped working they wanted me to pay for a replacement despite me having been with them all that time!
Because the quality of the actual broadband would be best described as sketchy at best!
And finally, because despite me stating in my end of contract statement that I DIDN'T want to be contacted by them trying to persuade me out of leaving they did!
There are better, more honest providers out there, do yourself a favour and sign up with one of them rather than XLN/Daisy.

It’s the worst contract I have ever signed without any doubt! They are absolutely rip offs, avoid it at all cost

account number: 4863270

I'd rate them less than a 1 if I could. Absolute waste of money. We were promised a price match initially, then after 3 months it shot up. We are a self funding charity and they have absolutely taken us for a ride. I urge anybody considering using XLN so reconsider, anywhere else is so much better. If we could afford it, we would pay them off now.

I'd also like to add, the only reason they are 4 stars or higher overall, is because when you have a decent conversation with one of the representatives, they ask you if you can give them a review on trust pilot and send you a link. Not even the 4 star rating should be trusted.

Xln used to be a really good provider until it got taken over by Daisy and everything has gone to pot. Having several businesses and accounts with them for over 22 years i am now closing them down. They were renowned for their excellent customer service and fastest responding times alas no longer. Not sure where the company is heading but one thing is for sure it's NOT SUCCESS. I sold one of my businesses gave in the appropriate notice and have had nothing but grief closing it down.
I have one out of contract and being charged extortionate amount cannot even get through to or have had a call to renew it.
Absolute disgrace, Avoid at all costs!! or else pay the price of dismal customer service and inexperienced personal and high charges!!
I wouldn't give them a star at all!!

Very dodgy company, they always charge hidden charge.
Very dodgy, very very dodgy they will rip you off if you use them they will never charge you whatever they promise they will increase their price every month.

Very easy and straightforward to upgrade the contract and achieve lower ongoing costs!

From day one XLN started increasing the price with extra's that had not been aggreed in the contract. Now at the contract end, the price doubled because I did not give 30 days notice to leave.
Now after leaving xln, they have charged me an extra £17 final payment fee and they have blocked access to my on-line account so I have no access to invoices.

Been with this company for 15 years. Their service is next to none for businesses. Always helpful and queries dealt with effectively.

If I could rate lower I would..
We had always had poor service and less than satisfactory broadband and phoneline from the first month of signing the contract with them, but the price was cheap, so that could be overlooked.
Then they decided to chuck on additional charges here and there without notice, for no real reason, one month they tried to take over £200 on direct debit.. im still not sure why. They couldn't give a straight answer either.
That incident lead me to opening a case with the ombudsman.
Now finally I have ended all contracts with these absolute incompetent rob dogs, and theyre STILL chasing me for a SECOND "final outstanding payment".
Avoid. Avoid. Avoid.

They increase the price without notice and it is very hard to contact them and the price is very expensive even if the network is not working they take more than one month to fix it up. My contract is finished, but they say I have given notice and I give them warmer notice still they try to take money from my bank.

Reported a fault, was told a new handset would be sent and my calls would be diverted, over a week and so far none of this has happened and XLN can see a record of the conversation but nothing has been done! Worst customer services experience ever!

No phone line since February, no broadband since February. Nobody answers the phone. Nobody rings you back. A nightmare company. They do not care. I shall continue to post every few weeks until this miserable, useless company sorts out my lack of broadband and phone line. 3 months now!

XLN
XLN (now Daisy) Doubled my fibre subscription to my business with no notification. Luckily our accountants noticed this happened for the passed 4 months!

I have reached out to the old XLN now Daisy but no response as left in Q and was asked to leave my number. !! Dodgy - will ask for refund and leave after 5 great years with them.!!

Extremely eloquent , explained everything in full & she was very patient & proficient at answering all my questions .

Terrible service,misleading the customer tell me one price and then after one month they change me extra £40 ,very rude person,tip me off then try to charge me lots off money if I want to cancel terrible customer service

Please don't ever go these guys, they give you a decent price at the start to begin, then have all hidden costs. Can't wait till my contract finishes, will be a free man

Absolutely shocking just checked my accounts and realised that this fraud Company been charging £25 extra throughout my past and current contract. Called them few times but every-time they hang up on me

Because after the agreed contract price, they increase the price with services that they themselves introduce without my consent and take your money from your account without any notice completely illegally. When I see the money that at the beginning of the contract signing was £25 now it is £49 every month and after more than 10 attempts to call to report the fact; they continue to repeat that they will resolve the problem but nothing has happened ... I advise everyone to never use their service because it is an untrustworthy company and steals the money of people who believe in their promises. I intend to take legal action to report the money that was illegally stolen from me ...