XLN Reviews 

Been with XLN for over 10 years, no real issues; however, they have been taken over by Daisy, whoever they are. Apparently, we are out of contract, so our two broadband lines have increased from £125 per month to £250 per month. Customer service pointed me to a clause on page two of a bill from two months ago that mentioned the contract was ending, with no mention of prices doubling. I guess that is their way of rewarding loyalty. I have now initiated the switch; I think they will be all over me, asking why and trying to persuade me to stay. Too late!!!

XLN adds new charges even after payment and an open complaint

We paid our outstanding balance immediately today, yet XLN has now issued a brand new invoice with more incorrect charges.
£10 “Failed Direct Debit”, £7.95 “Processing Fee”, plus threats of late fees — all caused by XLN’s own faulty systems, not us.

This happened while we have an active complaint open and an ownership transfer in progress.
We had our service cut off over £10, now new charges appear from nowhere.

No other company behaves like this.
We’ve had nothing but stress, confusion and repeated billing errors.

We have submitted a new complaint and will escalate to the Ombudsman if needed.

This company needs urgent investigation.

Very poor service over charge and interest charge no customer skills with staff l never do contract again

I don’t have internet(dsl) over one week still they didn’t send me sms still they they didn’t send me engineer

Absolutely useless, my late father's had them set up a line at an industrial unit and its never worked, only after his passing have i realised he was still paying for it, have spend hours on hold trying to talk to their customer services but never got through, so the bank account closed after dad's death bit now they are sending debt collectors threats, have given them the cemetery details but they still keep calling

Messed up our internet, left us with no business phone line for over a month, charged me excessively to get out of my contract despite it not working and 6 months later, I've just had an email from a debt collection agency because they didn't cancel my old service! it's cost me an absolute fortune!!

Despite contacting me re: the response below, I'm still no better off!

Accepted no responsibility for their mistake and offered no acceptable resolution

Initially the start was good, everything installed and working as it should. However, the bill had a discrepancy that contradicted the initial invoice, when i queried it with the advisor over the phone he effectively lied about what it related to despite it being in black and white on the paperwork, then they try and charge an admin fee because a direct debit was not set up at the time the install was booked, I paid what was ACTUALLY owing, i have had a reminder for the wrong amount, the website says a different figure, and another admin fee despite my having paid what i legally believe i owe, the web chat is useless, you spend at least 30 minutes on hold trying to speak to someone, so their admin is AWFUL. Sort Yourselves Out !!

Absolutely terrible company mis sold to me couldn't then move my cloud number, never anyone to answer phone when you call them, cost me alot of money as had to keep paying to keep my business number live and working. Had to pay XLN and BT for a year. Very poor service the worst I have ever expirienced and they still send me an email saying I owe them money ?????

Made a biggest mistake getting this internet for my business. A guy came to shop and praised XLN small business inter for £27 something excluding VAT

After three month the amount went up to £42 then after three months went up to £48 then £52 and then £58 and now £67!!!!! A SMALL BUSINESS INTERNET!!!!!!!! SMALL BUSINESS!!!! 24th months are over! No more of this nonsense! PLEASE AVOID! It’s better to get the LTE wireless modem 5G one time - put a SIM card £15 unlimited for a month and use that!

Waiting on the line for hours and they hinged up on me without sorting out my issue

The worst internet in the past 20 years. No resolution no better service than dial-up used to be. Optic fibre signal dropping out constantly and there would be fast as a send through the royal mail communication

Despite several communications and complaints no resolution

Signed up with xln specifically told them i didnt want any extra services and charges and 3 months in got hit with another service put straight on my account without my permission. AVOID XLN !!

One of the worst companies

Do not use xln they will promise you a good service but they will over charge you more than BT then they will add additional charges on your bill which you don't have any idea what it's for and you will be on the phone almost two hours switching you to different operators and you have to explain the problem to all of them then they will hang the phone on you.

Been with xln for over 10 years have 2 businesses with them.
Last bill was triple the amount. Apparently my contract had ended. I asked where was my renewal notice they said at the bottom of your last bill. You can even see it it’s in small font and bottom of last page. They are happy to ring email text about additional services regularly but couldn’t even contact me properly about my renewal, most likely so they can charge me triple the amount.

They will surely ring me pleading for me to stay when a port request comes in they do this all the time. I will cancel the 2nd business to. They will lose 2 accounts due to there greed and poor customer service from retention who offered no help in this matter

Constant calls!! I have asked this company to take my number off of their contact list for the past 6+months and they continue to call me weekly from different numbers. I used to use them over a year ago. Service and speeds were rubbish. Took me months to cancel the service too with similar issue, ringing to cancel, saying it’s done and then continuing my billing and calling me for upgrades

Waited 3 weeks for my appointment to reschedule it, once they rescheduled open reach come and refused to fit my line due to it raining

I’m extreamly annoyed

After asking for an explanation no one could give me one apart from”I’m not sending my staff up a poll in the rain”

I waited 4 hours for this to be told after 3 vans come and stood round a poll twiddling thumbs

I took over a business and the old owner transferred the XLN internet to my name. They had two lines – copper and fibre. The copper one worked inside the shop, but XLN transferred the fibre line instead, which is at the back of my property and unusable.

When I called to explain, they just told me to buy a long ethernet cable and fix it myself! I called several times over 4 days and got nowhere. I ran my business for 2 weeks with no internet, losing around £1,500.

Now they want £199 cancellation and £189 admin fees — £388 for nothing! BT would have done it free with £45/month.

Totally unhelpful, unprofessional, and dishonest. Stay away from XLN — they’ll charge you for their mistakes!

STAY AWAY FROM XLN AND DAISY
Xln was a broadband and telephone provider for small businesses for years with perfect service and good cusotmer care.
Then an other company called Daisy bought xln. Then xln has changed big time. Daisy ruined xln. After Daisy has taken over xln, my broadband had all sorts of issues and with no customer care from Daisy. Frankly speaking Daisy seem to have a bunch of unprofessional people working for them.

Many of the five star reviews for Daisy are fake, or just one of phone callS to solve one issue.
Daisy is so unprofessional i can not put into words.
STAY AWAY FROM XLN AND DAISY.
This is what i can say for xln after 17 years of being a customer. A good paying customer.
I have recently moved away from xln. I got a far better deal and service almost quarter of the price xln was charging me. For Daisy, you, as a customer, got no value. You are a number.

SATAY AWAY XLN AND DAISY. YOU WILL REGRET IT.
Why am i giving one star review?
In my eyes Daisy does not even deserve one star, but you have to put one star to give the review.
Couple of years ago, I renewed my broadband and phone contract with xln for 24 months. The price was £42.99 plus vat. In two years my bills went over £113 and my last bill was over £143. This was just for basic broadband and phone service.
I phoned them, got in touch with them online many times asking for an explaination.
There was none. One time they told me that my broadband was 24 months but phone was 18 months conract. How could that be? I have always had a contract for both the same duration.
Daisy, cut my phone and my broadband which is my life line for my business without letting me know. And it took them days to connect my phone and broadband. Yes days... There is no customer care with these guys.
My wife was suffering my cancer (sadly passed away now), i was going through a very diffucult time, Daisy gave me such a grief, I cant put into words.
Daisy charged me extra money for months as they wished.
After complaining they refunded me £25. !
I got a broadband and phone service from somewhere else now. The broadband is 5 times faster than xln. And it is only quarter of the price xln was charging.
The other thing with Daisy is that the left hand does not seem to know what the right hand is doing.
They are so unprofessional that cant be real.
Xln was really good before Daisy took it over. Daisy ruined xln.
I was with xln 17 years and I know what i am talking about.
Stay away from Daisy and xln.
This is a real review from a real person, a real customer of xln for 17 years.
Do not get fooled by Daisy's sales team's promises. The promises will remain as words.
Xln should leave Daisy if possible.
If you have any issue and if you want to get in touch with them you need minimum half an hour. That is if you are lucky.
Daisy treated me very unfairly. They over charged me. They have not provided the services which were in the contract.
I am in the process of seeking legal advise against Daisy/xln. Including Trading Standards.

I have business WiFi and I having trouble they couldn’t help and told me the WiFi guarantee is950mpbs but harping get 70mpbs. We said to send engineers to resolve they couldn’t send any one and I was loosing my business cause cause till couldn’t work and now they saying if you want to cancelled the contract you have to pay penalty but that’s not. My problem so it is table service.