Im not really happy with this business.. Took about 3 weeks to get my order. The order was frozen and didnt seem to go through despite me reciving an order summary. When I finially got th... See more
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See what reviewers are saying
I ordered almost gear for myself, Im new in bike world and my friend recommended me this site, all of equipment fits perfectly and looks sturdy and quality, sizes: helmet L and gloves L fits me perfec... See more
Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... See more
I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... See more
Company replied
4.4
Excellent
367 reviews
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Bad Service
I spoke with customer service before buying an exhaust kit, they told me it would fit my motorcycle so I bought it. It was supposed to be delivered within 1 month I waited 2 more weeks after, and told me they were having problems with suppliers, so I asked for a refund but then magically I started to get shipping updates and the kit was sent. After another week I get my item delivered and when my mechanic started the installation it wasn't the correct kit they sold me a 2012/2016 when I was very clear that my motorcylce is a 2021. I ended up spending more money in a custom adapter.
30 August 2022
Reply from XLMOTO.COM
Hello,
Thank you for your review.
We truly apologise for the inconvenience caused by this.
By looking into our system, we cannot see any contact about the item not fitting as ordered.
Therefore we kindly ask you for a few pictures via e-mail displaying that the item does not fit to your bike, so we can provide you a fast solution with our claims department.
Please kindly provide us also with your order number, when submitting your claim.
If you have any questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Big discounts and everything great
Ordered from XLmoto a few times, always everything good, arrived on time. They have big discounts and you can save a lot. Very satisfied with them
23 August 2022
SUPER!
Dear XL Moto Team. This is my second order with you and I am more than happy with your service. FAST delivery and great packaging. THANKS A LOT GUYS !
Regards from the Croatian sea :)
18 August 2022
Everything arrived well packed and…
Everything arrived well packed and super fast, arrived a few days before estimated delivery time! Alsl the items were as described
18 August 2022
Everything OK
17 August 2022
Excellent customer service and products
10 August 2022
Best moto gear site!
Discovering your website made me happy. Communication due to purchase, fast shipping and nevertheless - product quality, are on and above all expectations! Looking forward to order more of gear
8 August 2022
Great service
Great service, fast delivery and the product is awesome! Very happy with the purchase.
5 August 2022
First online purchase from New Zealand.
first purchase, delivery to NZ was fast, whole experience was super easy. Purchased set of Kevlar jeans, very impressed with quality. sizing chart was pretty accurate. will purchase again.
1 August 2022
Great Value Jacket
I'm very pleased with my new jacket, I love the traditional styling, it is also comfortable to wear.
I have worn the jacket once here in New Zealand on a cool winter day and was a bit colder than I expected so I don't consider the jacket's insulation is as good as my older one.
Quick delivery to me in New Zealand this time . .
31 July 2022
I have still not received my order
I have still not received my order. No one responds to my emails requested an update. Customer service... where are you?
30 July 2022
Reply from XLMOTO.COM
Hello,
Thank you for your review.
According to our system there was in issue in transport causing the parcel to be returned to us.
We have informed you regarding this matter via e-mail, but can not see any other contact nor respone on our e-mail.
If you still did not receive your order, we kindly ask you to contact us via info@xlmoto.com.
We will reply as fast as possible, which usually happens within 24 hours.
Kind Regards,
XLMOTO
Problem with jeans
I have received jeans which have small holes and they have reported back that they are stains and to clean them with damp cloth…
29 July 2022
Reply from XLMOTO.COM
Hello,
Thank you for your review.
If the solution provided by the claims department is not solving the issue, please kindly provide feedback via e-mail:
We can see that our Customer service has asked for a few more pictures of the issue, so we can find a solution for you as fast as possible,
Kind Regards,
XLMOTO
U guys are awesome!.
28 July 2022
Great work
Great work! Quick, easy order and checkout. Extremely short delivery time. Will use this site again, for sure!
28 July 2022
Customer service very bad
Customer service very bad, was waiting 15 days to ship the items from the warehouse. The last day they informed me that 1item (1of3 from order) was out of stock. Contacted them over email, facebook and inst. Just recieved auto generated answer over email. Very bad expirience.
28 July 2022
Reply from XLMOTO.COM
Hello,
Thank you for your feedback.
I'm sorry to hear that you were not informed regarding the shortage on time.
Please accept our apologies for the inconvenience.
If you have any questions or doubts please contact our customer service.
Kindly,
XLMOTO
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