Reply from Xlash
Hi Dania,
Oh, we’re so happy that you like our retinol stick. It truly means a lot to us 🥰
Best regards,
Emma & the Xlash Team
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
- Beauty Product Supplier
- Beauty Products Wholesaler
- Beauty Supply Store
- Cosmetics Industry
- Cosmetics Store
Written by the company
Xlash is a community-driven beauty brand founded in Stockholm, Sweden, with one clear ambition: to create beauty routines that truly deliver. We started our journey in 2012 with a single, award-winning eyelash serum. Since then, we’ve grown into a trusted expert within lashes, brows, and the delicate eye area — developing targeted products that combine visible results with everyday ease. At Xlash, we believe beauty should feel a little bit like magic — but always be powered by science. Our products are developed together with beauty experts and built on proven, science-backed ingredients and innovations, including globally recognized technologies such as K-Beauty hydrogel. Some results appear instantly, others over time, but performance is always at the core of everything we do. We stand for realness. That means unretouched beauty, honest communication, and real stories from real people. Our community plays a central role in how we evolve as a brand — through feedback, reviews, and shared experiences that continuously inspire us to do better. Effect and results matter, but so does how you feel along the way. Our formulas are designed to be effective yet gentle, and suitable for a wide range of needs and routines. We aim to make high-performing beauty feel accessible, trustworthy, and easy to love. Our mission is simple: to bring people together through beauty experiences worth talking about. Real stories. Real results. Beauty, together.
Contact info
Fiskargatan 8, 116 20, Stockholm, Sweden
- hello@xlash.com
- xlash.com
4.6
Excellent
397 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed with the service!
Very disappointed with the service!
I ordered patches, but the address in my order was incorrect. I contacted support through all available channels right away asking to update it, but got no response. Despite that, the order was still shipped to the wrong address.
As of now, I have neither received my order nor gotten a refund. This level of customer service is completely unacceptable.
31 March 2026
Reply from Xlash
Hi,
Thank you for sharing your experience – this is not the kind of customer experience we want you to have when shopping with us. We will take your feedback on board to improve, and of course help you further in the best possible way. Please keep an eye on your email for further assistance regarding your case.
Best regards,
Emma & the Xlash Team 💜
Reply from Xlash
Hej Sofia,
Vad roligt att höra, tack för din fina recension🥰
Bästa hälsningar,
Emma & Xlash-Teamet!
Reply from Xlash
Hi Sanna,
Thank you for your kind words!
We’re so happy to hear that you love our products. We truly appreciate your feedback as well.
Warm regards,
Emma & the Xlash Team ✨
Good qualiy, quick delivery.
I am a customer for a long time.
Good quality, quick delivery.
26 February 2026
Reply from Xlash
Hi Eva,
Thank you so much for your kind review and for being a long-time customer! 💜
Warm regards,
Emma & the Xlash Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.