Raine was very very helpful and patient. She made me feel like I was apart of the team! With sending pictures, investigating! We tackled the problem and solved it without the technician having to com... See more
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See what reviewers are saying
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... See more
A huge thanks to Tiana for all the help! She was incredibly patient throughout the entire process and stayed on top of everything with great follow-ups to ensure the connection was stable. Her experti... See more
Im not the biggest fan of your proprietary ways of distributing internet. With that being said I am a fan of Customer Service provided in times of need. Dayna helped me with my latest issue by quickl... See more
Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4.7
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chat feature
I could use the chat feature and didn’t have to wait long for someone to help me. It was a real human and not a chat bot and I was able to get my issue resolved quickly.
27 October 2023
Unprompted review
Benjamin was super helpful
Benjamin was super helpful, quick and charming. Fixed my wifi issue with no problems since and now I don't hate xiber!
27 October 2023
Unprompted review
I was told by the representative that…
I was told by the representative that they would look into the matter and they were very prompt and professional and I'm very satisfied with their service they fixed the matter.
12 October 2023
Unprompted review
Awesome service from Benjamin!!
11 October 2023
Unprompted review
Got the help I needed
Got the help I needed from a knowledgeable source
5 October 2023
Unprompted review
Benjamin Was Great!
Benjamin was real helpful and friendly. He gave me advice on how to situate my wired connection since I wanted ethernet from the living room to the office.
1 October 2023
Unprompted review
Xiber customer support is top tier
Benjamin was IT support for me as well as the first person I talked to through Xiber. for me from initial start up of the service, I have never had such knowledgeable and competent support from previous internet providers. I’m excited to try the service for the first time and know I will be good hands if I run into any problems in the future.
29 September 2023
Unprompted review
Benjamin Was on Point
Prompt and friendly response from Benjamin. Hope I can work with them the next time I have an issue.
29 September 2023
Unprompted review
5-Star Support
Talked with support when I was having an issue, and they were very friendly, helpful, and great at troubleshooting!
25 September 2023
Unprompted review
Quick response
Quick response. Quick resolution. Kind representative.
14 September 2023
Unprompted review
Router Update
Benjamin was very helpful and answered all my questions. Great attitude as well.
11 September 2023
Unprompted review
Benjamin, top tier
Benjamin was friendly, knowledgable, and professional in assisting me with getting acclimated to the new internet services
7 September 2023
Unprompted review
Excellent help
Benjamin was very helpful and informative on what I needed
6 September 2023
Unprompted review
Excellent!
5 September 2023
Unprompted review
He was beyond helpful
He was beyond helpful, especially since the error was all on my end.
31 August 2023
Unprompted review
Ben w a s great and patient
28 August 2023
Unprompted review
Outstanding effort in drilling down to the NAT issue I have been having.
The issue was resolved in a timely manner with little to no effort on my end. Way to go!!
20 August 2023
Unprompted review
Benjamin ably answered my questions..
Benjamin ably answered my questions... I haven't moved yet so don't have the service yet. but my preliminary questions are answered
15 August 2023
Unprompted review
I called to inquire about my account…
I called to inquire about my account and my phone call was answered in a timely manner. The person I spoke to was very friendly and helpful and resolved the issue right away.
15 August 2023
Unprompted review
Reply from Xiber LLC
Thank you for taking the time to leave a detailed review of your experience! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
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