Comcast Reviews 

Request to Xfinity applied offers.

I never purchase a phone on credit; I always look for deals and pay in full to avoid debt.
For several years, I have used the trade-in offer where you only pay the taxes.
Last year, I went a  Xfinity Store , and the representative told me that for the offer, I only needed to pay the sales taxes for the phone I was interested in—a Samsung Galaxy S24—and send in the Samsung Galaxy S23. So, I did the trade-in, paid the taxes, and the person who assisted me assured me that I wouldn’t have to pay anything else, just send the old phone.

I sent my phone and had to call them to have the trade-in credit applied, but they never did. Months passed, and I kept writing through the customer service chat, but they did nothing. Eventually, I called again and had to wait more than an hour on the phone, but they still didn’t solve the issue.

I sent the old phone, but I later had to call to have the trade-in offer applied, and it seems it was applied incorrectly.
I filed a claim over the phone, and after waiting about an hour, the representative told me I was correct. However, they also mentioned that I would receive a case response, which never arrived.
As a customer of Xfinity for nearly 10 years, I prefer to go in person, but I feel scammed. This has happened before, where some sales representatives have added payments or plans that were not what they originally stated at the time of purchase.
I went to Xfinity expecting good customer service but had the same terrible experience. I waited in line, and the employee was more interested in making me talk via video call with a tech support agent instead of reviewing my account. The tech support call had a lot of background noise from the speakers, making it hard to hear. After answering many questions and waiting for the employee to speak with their manager, my case was escalated. To my surprise, for the second time, I received a message with a case number on my phone, and about two hours later, another message saying the case was resolved—without any additional details, just “closed.” Since Xfinity seems to care more about protecting its poor customer service and misleading customers through dishonest agents.
I have made four claims between phone calls and visiting the store, but on my Xfinity account page, the numbers for two of them are missing. I only have one case number on hand, and another one no longer appears in my system. I will be sending several photos related to the call I made in September, which lasted over an hour. Additionally, before that call, I had also contacted Xfinity support via chat, but they don’t always provide claim numbers.
Now I have a terrible Xfinity internet plan that I haven't changed because apparently I can't cancel my service without losing this so-called deal that I've been trying to get for months.
Can someone help me out or give me some advice? I'm so done with Xfinity that I'm actually considering canceling my nearly 10-year account because their customer service is just awful.

Horrible customer service, xfinity assistant takes you on a ring around the rosy ride after 20 calls the assistant can no way get anything done. Cell Service- extremely sad when the service 25 years ago ways way better, for over a month the service has been sporadic, can not receive calls, goes to voice mail and I don't even know i was getting a call. Lucky day I get a whole 2 bars. The hours spent is crazy trying to resolve this issue. So bad how I was treated there is not enough space to list. If I could give a negative number i would, like (-5) negative five

I did not sign up with Xfinitymobile.com. My service is with Xfinity essentials. I have no Xfinity app on my phone. I have been trying for over a month to order a low cost laptop with no success. Xfinity does not recognize their account number as valid. although they validly bill it and the account is paid in full! Xfinity, I wish to order a Laptop from you. A Dell PC. You have my info. Call, write, email, Messenger!
BTW; I forgot to mention that all of Spokane is stuck with Comcast/Xfinity for ten or so more years because a failed Mayor by the name of Mary Verner, signed a monopoly agreement with them. Made them the official cable co. for Spokane for 25 years!

The mobile I purchased was a nightmare I paid extra money but still the phone remained locked. I am unable to experience the features of the mobile. It's truly disappointed with the service.

Dont ever transfer your mobile service, it is a nightmare. A phone i paid for and bill paid in full xfinity mobile refuses to unlock my phone. It is amazing how they treat their customers , they don't value you at all. I've had chats disconnected me, excecutive offices claiming to help. I filed with the FCC however that takes 30 days. I have been 5 days not being able to make or receive calls. Total nightmare.

As long as you don't have an issue, they're good. As soon as an issue arises, you descend the steps into hell to get it fixed. Customer service is terrible, especially since they eliminated Tier 1 support. You supposedly get a line free with your internet service, but as you and I know, nothing is free. At best, you'll end up with a $120 phone bill for 2 lines, even if you don't use the 2nd one.

You really ddon't want to have me list each of the many problems.. Just kniw it has been nearly two months, service tickets have been opened and closed

Xfinity Mobile is a dishonest, unethical, and bait & switch company.
1. XMobile said my phone was disconnected due to non payment. Not true. Always paid on time. I have proof
2. XMobile said my phone was disconnected in April. Not true. It was disconnected 2 months ago. I have proof
3. Xfinity rep quoted one price but the bill was another price. I have proof
4. XMobile would not give me payment credit for a payment made by my bank. My bank has proof of the payment.
4. XMobile rep hung up on me when I requested my method of payment be removed if they don’t give me credit for my payment. Not only did the rep hang up on me, they also cut off my phone. That’s when I went to another carrier.
5. XMobile makes it difficult to get a transfer pin to carry your number to another carrier.
Why do they cheat and lie on their customers?
I speak respectfully when I communicate. Why can’t they be respectful?
XMobile can improve by being honest, accountable, responsible, and respectful to their customers.

I recently changed my phone service to Xfinity because I was told that my plan would include unlimited international calls, texts and data. The change took a lot of time and I spoke to several agents. I asked all of them about the international services, even asking about Europe specifically, and was told that it would be included. Well, it wasn't included and it's not even an option without paying extra. We've had Xfinity Internet for many years. When we get back to the US, we'll be cancelling both. A deal is a deal

Internet is always down, prices keep going up, and customer service is no help. Feels like thy just don’t care.

Cell phone companies are required to provide a copy of the contract when you enter into a multi-year agreement. The Federal Communications Commission (FCC) and consumer protection laws require transparency in contract terms, including pricing, early termination fees, and other conditions. I have requested a copy of my 2 year contract multiple times from the store and online and they cant provide it. Basic stuff here Im not the only one with this problem. I have been burned by xfinity in past on terms and promotions and this seems to be a business strategy sign people up and dont provide legal contract with terms and never follow through on promises.

Horrible service regarding xfinity mobile. I was dealt a bait and switch. When Apple was offering the Apple 16 trade in your Apple 12 or younger and get an Apple 16 phone on them. Of course the cellular companies campaigned on this. Xfinity had a great deal on Black Friday the salesman offered we had 850.00on my 2 apple 11 phones my other Apple 13 phone trade it in towards a new Apple 16. Well trusting the guy. Did the trade. My 1st bill was 300.00 and my 2nd bill was 200.00 thinking the apple 13 trade in for the apple 16 was free. Well of course not. The company claimed they haven’t received the phone when we were told we have yo return the Apple 13 via usps. Which I did. The company claimed never received it. I opened up 2 service tickets and nothing the phone was returned back like a month later claiming it had the stolen protection on it had to unlock it. Of course we did and sent it back. Still I am paying for the Apple 16 which should have been free. Called the customer service # what a joke that was. 1 call was they haven’t received the phone again. Another call was told yes they have I would review the credits back date all the way from Black Friday when I got the phone. Well never received the credit still getting billed the phone. Went to the store was told by the virtual service advisor that once the phone was returned we couldn’t return it back. I was like wtf. The manager of store said that is not true he opened a ticket either the supervisors. Of course got a response back the phone was locked therefore we cannot hi e you credit. This is the wordy service I ever had. Never never doing business with this company again.

Xfinity mobile continues to bill my credit card for services that I canceled multiple times both through phone conversations and on line chat. I never received the iphone they sent so I had their customer services cancel my contract. They confirmed that the phone was returned to their distribution center but continued to bill me. I was reassured by customer service agents via two 45 minute phone conversations and two similar length on line chat exchanges that services were cancelled and funds would be returned yet I continue to be billed and hounded by their collections team. The collections agencies confirm the situation as I have stated above and then hang up. I have invested about 6 hours into trying to settle this dispute and fully expect more bills and harassment.

I switched my 3rd line from Xfinity to another carrier, but Xfinity continued to bill me.I called customer care, and my connection was dropped 3 times. Some agents just hung up on me; the same happened with a chat. One supervisor was giving me wrong information, intentionally lying to me I placed my complaint with BBB, but LilianaH.XM Regulatory Specialist was the same. Rude, not interested in keeping customers, she was fighting for $45(the price of dispute) as for her life. She was not paying attention to the deceptive, not respectful practice of a customer care representative. It is easy to check, asking for a recorded conversation on February,7-8. .

I was told that I could trade in My iphone 13 Pro for a new iphone and receive $830 credit towards the new one. I sent in the old phone, which I had purchased at the Comcast store 3 years ago, and it was returned to me as unacceptable The reason given was "mismatched serial number." The manager at the Comcast store agreed that it made no sense, but was unable to make it right. They are not honoring their agreement, and will not allow me to return the new phone. I am canceling all of my services with Comcast, refusing to pay any outstanding bills, and initiating legal action.

LOST MY PHONE NUMBER!
Your team made mistakes and lost my number on my accout and cannot get it back, and lied to me said fixed the problem but never did.
Your company is the worst.

Your agents are dumb and lie to your customers. You don't mind because you are profitable even though Comcast is a horrible terrible greedy isp and absolutely everyone hates you, but their aren't enough other options in many areas. I am gonna get Starlink, and laugh my ass off when Comcast becomes obsolete.

Dear Sirs,

I am writing to express my dissatisfaction regarding my recent experience canceling my subscription with Comcast.

Last August, I ported my number to Ring Central. Once the porting was confirmed, I proceeded to cancel my Comcast subscription in early August. I understand that, according to your policies, I will be charged for the full month due to the fact that the cancellation request should have been made 30 days in advance. I agree to this charge.

However, I have additionally been charged for the portability, without having been informed at any time that this charge would apply. I had only been informed that I had a special telephone and internet plan, and that when I broke the package by changing to another telephone company, I would continue to be charged only for the internet, without having been told anything at the time of the portability.

I consider this lack of information unacceptable and it has caused me great dissatisfaction.

I thank you for your attention to this complaint.

I, thankfully, have not been a customer of Xfinity Mobile/Comcast but currently my boyfriend and I have been trying to switch to another provider and the porting process with Xfinity is insane, and I see that this is a frequent issue for anyone with Xfinity within the porting process. Mine took less than two hours, however my boyfriend’s port is still in process for days. There is no way to contact a live human representative and I genuinely am curious what needs to take so long. If it’s just the permission for the port, it should not be this long. The new provider is saying that the wait is just on Xfinity’s end, which does not surprise me. They immediately shut off my boyfriend’s service but won’t transfer his number to the new provider when everything is set and ready and has been now. It is so inconvenient to just cast someone out of their phone service and phone number like that. I have no way of contacting him while he’s at work, and make sure he’s safe. Nor does anyone. I am so frustrated that this process is taking as long as it is while with any other service provider it would take a day at the absolute maximum. Once it’s finally ported, this is a GOOD RIDDANCE to Xfinity/Comcast.

A Loyal Customer Betrayed: Xfinity's Deceptive Practices and Irreparable Damage to My Credit

After over 20 years as a loyal Xfinity customer, paying thousands of dollars for their services, I am appalled by the betrayal and harm they have caused me. My trust in Xfinity has been completely shattered by their unethical practices, deliberate breach of contract, and complete disregard for customer loyalty and consumer rights.

In January 2024, I entered into an agreement with Xfinity Mobile and Network Services that promised a consolidated bill capped at $80 per month, inclusive of all fees and subsidies. From the very beginning, Xfinity failed to honor this agreement. Their outrageous claim that this agreement "expired on the same day it was made" is an insult to basic intelligence and a clear indication of their willingness to deceive their customers.

When my phone was stolen, I repeatedly requested to close my Xfinity Mobile account to prevent further charges. Xfinity ignored these requests, leaving the account open for months and allowing unjustified charges to accrue for services I did not receive or use. This negligence alone is unacceptable, but it gets worse.

Without notifying me, Xfinity quietly sent this invalid debt to a collection agency. I was never given the opportunity to dispute or resolve the issue, a violation of my rights under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). I discovered this only by monitoring my credit report, which revealed that Xfinity’s actions had caused significant, unjustified damage to my credit. My flawless credit record, built through years of diligence, is now tarnished because of Xfinity’s greed and negligence.

Xfinity’s refusal to take accountability and resolve this issue shows a complete lack of integrity. They have prioritized profits over fairness, transparency, and customer care. Their handling of this matter reflects a broader pattern of deceptive practices and unethical behavior that every current and potential customer should know about.

A Message to Others Considering Xfinity
If you value your credit, your time, and your trust, think twice before signing up with Xfinity. Their lack of transparency, refusal to honor agreements, and willingness to harm loyal customers for profit make them unworthy of your business.

My Call to Action for Xfinity
I urge Xfinity to take immediate accountability for their actions:

Cancel the invalid debt and remove it from collections.
Restore my flawless credit report and formally acknowledge their breach of contract.
Treat their customers with fairness, transparency, and respect—values they have failed to uphold in my case.
Xfinity’s actions are not just a betrayal of me but a warning to all consumers. Their predatory and deceptive practices need to be exposed, and I will continue to hold them accountable.