Xero ShoesReviews 

1,797
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Many customers find the shoes to be very comfortable, lightweight, and well-made, suitable for various activities and everyday wear. People appreciate the wide toe box and the natural feel of the shoes, which can be beneficial for foot health. The customer service is often highlighted as exceptional, with staff being responsive, helpful, and making efforts to resolve issues. However, some reviewers were not happy with the durability of the shoes, reporting issues like soles separating or materials wearing out quickly, especially with regular use. There are also complaints about slow customer service responses, difficulties with returns and exchanges, and sizing inconsistencies, particularly with clearance items. Some customers also found the shoes to be expensive for the quality received and experienced discomfort with certain styles.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, with many praising the comfort, style, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the shoes as well-made, comfortable, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to... See more

Return policy

Customers consistently note negative experiences with the return policy, describing it as highly... See more

Price

Users describe negative interactions with price, finding the shoes quite expensive and often overpriced for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great shoes and great service! I got a few pairs of the original Denvers on sale to last me between work and everyday use and they held up great. My only complaint was that when I tried the waterproof... See more

Company replied

Rated 4 out of 5 stars

The Genesis women's sandal arrived two days after ordering via DPD. I liked that minimalist packaging was used for transit of the sandals. They're instantly comfortable and easy to adjust and have suf... See more

Rated 5 out of 5 stars

On behalf of a member of the household, "My Xero shoes are so comfortable - and they've been from the start. They are also fun and have been admired by passers by. The shoes come in different sty... See more

Rated 5 out of 5 stars

I bought the Mesa Trail II shoes. They are the most amazing, hard-wearing and comfortable shoes I have bought for the outdoors. I have walked in different stoney mountain terrains, including volcani... See more


Company details

  1. Shoe Store

About Xero Shoes

Written by the company

The most comfortable and versatile shoes, boots and sandals your feet will ever love. Barefoot and minimalist footwear for running, hiking, walking, travel, yoga, working out, and more. As seen on Shark Tank.

Xero Shoes

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(1,797)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

Pretty shoddy customer service

Pretty shoddy customer service, never live chat, email replies painfully slow, returns process even slower and makes you buy new shoes, all in all my 1st experience buying xero shoes means it will also be my last. Very pricy and made in China for this money, I would expect top-tier customer service, not this jank

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Shoe!!!

The Xero Scrambler low is an extremely well constructed shoe. It has exceeded my expectations and would highly recommend to a friend!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality Products

I participated in the Pikes Peak Ascent today wearing my Xero mid-scramblers. Zero blisters! Feet felt great during and after. Ground feel with the perfect amount of protection. Mids keep the rocks out.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for people with wide or flat feet.

Every pair of xeroshoes i bought have been a treat. Whether it be slips, boots, or sneakers, they all have been comfortable and stylish. Their shoes really let your toes breathe. Great for people with flat feet.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Cute white Dillion leather shoes

I have recently discovered that a wide width and a wide toe box are different. Zero shoes makes wide toe box in very stylish shoes athletic ones as well. I purchased the Dillion leather shoe in white. They go with everything. No breaking in time total comfort from the moment I put them on. After a week of wearing them I bought another pair of zero shoes. Well made leather shoe. Lightweight and super cute.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

So far I have been very disappointed

So far I have been very disappointed. It has been more than two weeks since i ordered and i still don't have the shoes. The package has been dropped off somewhere else and i have no track of it. The support from either the company itself or the carrier is very poor. I asked for a full refund, but they promised to resend them, which was 5 days ago and still nothing is resolved.

9 September 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Ekaterina,
We’re so sorry for the frustration with your order and the delay you experienced. We understand how disappointing that was. We’re glad your refund has since been processed, but we truly appreciate your feedback as we continue working to improve.

Rated 5 out of 5 stars

This has been a game changer for my…

This has been a game changer for my feet, legs and back! Wish I had discovered these years ago. I have a wider foot and wear women’s 8-8.5 the men’s size 7 fit perfectly! That bit of extra width makes a huge difference. The Prio I ordered don’t look like I’m wearing men’s at all. I ordered another in a different color. I liked them that much. I’ve gotten several pairs of the women’s sandal has an adjustable strap on the front and back. Love them. Ordered boots in men’s size 7. Perfect!! And well made.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

I spent ages looking around for some…

I spent ages looking around for some attractive, comfy and durable sandals for my hubby this summer. We had high hopes for Xero sandals but after about three months wear, he’s really unimpressed. They look nice. However the sole is thin and frequently bends over at the front when walking. The little clasp which keeps the straps in place is quite flimsy and they take an age to put on and take off. For the money, he’s disappointed and wouldn’t recommend them. I can’t remember the exact brand name but they are the sandals promoted for the Camino.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality shoes, not worth the money

I’ve bought two pairs of Xero shoes. The first pair lasted about a year before the sole and mesh started falling apart. Granted, I used them heavily, so I thought, “That sucks, but okay.”

The second pair was the Mesa Trail 2. After just one month of use on mountain trails (around 10–15 km per week), the sole started to completely fall apart. Because of a questionable design, the sole is made in different sections, and each section began separating at the glue. Now the other shoe has started to break as well.

In my experience, this brand doesn’t make shoes that last if you use them for more than just the gym or walking around town.

Yes, I got my money back, but I work 18 km from the nearest road, so going into town to buy new shoes is a real hassle. I expected my trail shoes to last at least one summer season.

18 August 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Kajan,

We’re really sorry to hear about your experience with your shoes, especially since you rely on them for longer, remote outings. We understand how frustrating it must be to have your Mesa Trail 2s break down so quickly, and that’s definitely not the standard we strive for.

It sounds like you’ve already been in touch with our team for a refund, but if you’d like, we’d love to work with you on finding a model that better suits your specific terrain and mileage.

Thank you for sharing your feedback, it helps us improve our designs and quality for the future. If you’d like to continue the conversation, please reach out to us at support@xeroshoes.com

Rated 3 out of 5 stars

Thier work is highly appreciated as it…

Thier work is highly appreciated as it produces good shoes with attractive designs and affordable to the society though thier little obstacle is to reingineering thier advert through popular media and social bloggers it could help for awareness of the product within the society

13 August 2025
Unprompted review
Rated 5 out of 5 stars

My First & Favorite Minimalist Shoes!!!

My friend has had a pair of Prio's for years and always raved about them. I decided to give Xero a try for myself, and I have not been disappointed. I was looking for a road running shoes that could also double as my gym/lifting shoes. And I couldn't have picked a better shoe. The Zelen are super light, and the knit material is soft like wearing a second sock. The more robust build around the ankle and forefoot gives awesome lockdown for agility and speed work. I would only change two things. 1. I should've gotten a half size smaller. I wear a size 11 in typical footwear (because of the narrow toe boxes), but it turns out I need a 10.5 in barefoot/minimalist shoes. 2. I should've gotten the black/gray colorway. I'm not a flashy person, and the blue/white colorway makes me feel like the center of attention when I'm out in public. They're my favorite shoes ever because, other than actually being barefoot, these are honestly the next best thing for me.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

On behalf of a member of the household, "My Xero shoes are so comfortable - and they've been from the start.
They are also fun and have been admired by passers by. The shoes come in different styles, designs, colours and options etc, and the three styles I've tried have the following in common: comfort, ease of putting on and taking off, feel secure, stable and balanced on a variety of terrain, toes are able to splay out and feel natural and 'at home'.

The customer care is awesome so you can reach out for any assistance and any information required. Buying online is easy to do.

Altogether great."

24 July 2025
Unprompted review
Rated 5 out of 5 stars

My everyday GO-TO!

I’d been looking for simple everyday shoes that could dress up or down but were also foot-friendly… these are it!
Light and so comfy, perfect for pretty much everything.

I loved them so much when they arrived I bought my wife a pair immediately.
Hoping they don’t change the design except maybe adding other colors!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I was finally able to take some short…

I was finally able to take some short hikes wearing these shoes. We were in Cuyahoga State Park in Ohio. It was about 90 degrees and some wet spots. This park is more on the rugged side than most that we walk in. We had to wander over rugged roots, stones, damp areas and even somewhat climbing around on big step like rocks. They performed great! My only problem was some jagged small gravel type rocks that were a bit uncomfortable to walk on. But they gripped very well hiking up and down hills of roots and big stones. A couple areas were damp with trickling water and if you weren't careful you could slip a little. It was so hot out and my feet were so hot. (I was hot all over.) I was barefoot in the shoes and they didn't feel mushy or damp. I thought for sure they would stink but they didn't! These are awesome shoes for me. I am 68 years old and not very fit but we do walk a lot. I ordered my regular size of 8.5.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

First pair of Xero shoes - A+

This is our first pair of Xero shoes and my 5 year old loves them! To her, they are comfy and fast for summer biking, hiking, and playground fun. Plus, she loves the super cute silver sparkles and has received many compliments! True to size.

15 July 2025
Unprompted review

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