Xentair International Ltd Reviews 386

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional service and high-quality products. Customers consistently highlight the prompt delivery and the helpfulness of the staff, who often go the extra mile to provide expert support and advice. Many appreciate the ease of ordering and the quick resolution of issues, making the overall experience straightforward and stress-free. However, some people mentioned issues with delivery, noting that their purchases had not arrived or that additional postage costs were incurred. A few other people also felt that some minor components, like mounting screws, were occasionally missing from their orders.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, often highlighting its high quality and... See more

Service

Customers consistently note positive experiences with service, often highlighting its helpfulness,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and next-day arrivals,... See more

Quality

Customers had positive experiences with quality, consistently reporting that products are exactly as... See more

Order

Clients share positive opinions on order, highlighting an easy ordering experience and prompt delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job. Their prices a... See more

Rated 5 out of 5 stars

I received absolutely amazing service from this company. Paul in particular was outstanding. I had a Xerox printer that looked like a complete write-off, especially with Xerox restricting access... See more

Company replied

Rated 5 out of 5 stars

I had a truly excellent experience with this seller. I ordered a WiFi kit for my printer, which was dispatched the same day—impressive speed! Unfortunately, the first kit wasn’t recognized by my p... See more

Rated 5 out of 5 stars

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintainin... See more


Company details

  1. Toner Cartridge Supplier
  2. Copier Repair Service
  3. Office Equipment Repair Service
  4. Printer Repair Service

Written by the company

We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Every time I use Xentair I am not…

Every time I use Xentair I am not disappointed, they are extremely knowledgeable and helpful. If they tell you you will have something in so many days it always arrives. I always need my spares quickly and they always try to get it away that day. When working on my machine they are a font of knowledge.
I cannot recommend them enough.

13 August 2022
Rated 5 out of 5 stars

Excellent service and very good price

Excellent service. I ordered a Xerox 8560 printer maintenance kit. It was half the price shown on other web sites and the printer recognised it as a genuine Xerox product when installed. Fast delivery on the standard delivery option and securely packaged. A very positive experience.

7 July 2022
Rated 5 out of 5 stars

Reasonable price compaired to…

Reasonable price compaired to alternative suppliers, very quick postage.
Website is easy to use and helpful.

Would recommend this supplier to anyone, better prices than most.

1 July 2022
Rated 5 out of 5 stars

Xentair Delivers!!

Xentair delivered the product which I thought would have been impossible to find exactly as pictured, in excellent condition, and much quicker than expected! Thank you Xentair - great product - great service!

29 June 2022
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you William for you excellent review. Each great review we receive helps other see that, not only do we have the parts, but also that we fulfil our orders quickly. I see it took only 3 days to arrive to Indiana, USA from the UK... Now that's impressive. Thank you DHL too.

Rated 5 out of 5 stars

truly great service

truly great service
package came before expected time from UK to Canada
nicely paked

thank you

7 June 2022
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you Edward for you fantastic feedback. DHL & FedEx are amazing at what they do and it's great to see they were ahead of schedule.

Rated 5 out of 5 stars

My personal experience with the company

It was quite easy to navigate the website. Also the prices were quite fair. And last but not least delivery was unbelievably fast on both my orders.I would highly recommend this company for any one looking to buy anything that they carry

12 May 2022
Xentair International Ltd logo

Reply from Xentair International Ltd

Hello Arthur, thank you so much for your kind review. We take great pride in delivering our orders but we wouldn't be able to be so quick if it wasn't for DHL & FedEx, they are amazing at fulfilling our orders. Thanks again. Paul.

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