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Xentair International Ltd Reviews 386

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TrustScore 5 out of 5

4.9

Toner Cartridge Supplier
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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising their exceptional service and the high quality of their products. Customers consistently highlight the prompt dispatch and fast delivery of orders, often noting that items arrived well-packaged and as described. Many appreciate the helpful advice and clear communication from the staff, making the entire ordering process straightforward and stress-free. However, some people mentioned issues with delivery, including one instance where a purchase had not arrived and another where full postage was not paid, incurring extra costs. A few other people also felt that mounting screws were not included with their order, requiring them to examine another printer to understand what was missing.

What people talk about most

Product

Reviewers express satisfaction with the product, frequently noting that items are exactly as described, of... See more

Service

Users describe positive interactions with service, consistently praising its helpfulness, efficiency, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are exactly as... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job. Their prices a... See more

Rated 5 out of 5 stars

I received absolutely amazing service from this company. Paul in particular was outstanding. I had a Xerox printer that looked like a complete write-off, especially with Xerox restricting access... See more

Company replied

Rated 5 out of 5 stars

I had a truly excellent experience with this seller. I ordered a WiFi kit for my printer, which was dispatched the same day—impressive speed! Unfortunately, the first kit wasn’t recognized by my p... See more

Rated 5 out of 5 stars

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintainin... See more

Company details

  1. Toner Cartridge Supplier
  2. Copier Repair Service
  3. Office Equipment Repair Service
  4. Printer Repair Service

Written by the company

We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.

Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Exceptional Technical Support

I had a niche hardware issue with a versalink C500 printer, for which I was able to consult with Paul and figure out a workaround and get the part I needed shipped rapidly so I could install it. The attention and support they gave for a one-off customer (I am based in the US, rather than the IK) was exceptional, and if I lived on the other side of the pond, they would be my go-to. I was able to solve my issue for around $USD 130, rather than a probably $600+ consult with xerox's direct support

25 July 2024
Rated 5 out of 5 stars

I ordered a NVM battery (tiny chip…

I ordered a NVM battery (tiny chip thing for pcb) for our Zerox 7556 - the printer wouldn't work properly with out it. I received the NVM withing in days fitted it and it works perfectly. £20 fix all in. Perfect without companies like this where would we be. Top class service and price.

1 August 2024
Rated 5 out of 5 stars

First rate

Amazing, knowledgeable post sale support. Will definitely make these guys my go-to colour printer materials supplier.

14 May 2024
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, product actually arrived damaged so contacted the company sending pictyuire and another one was sent out to rerplace wihtin 24 hours, excellent service

17 April 2024

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