This is just a brilliant product and the customer service is equally exceptional. The App works better on Android than IOS. On IOS, the onscreen keyboard stays on when you are capturing informati... See more
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Best support team that one can experience in business world! Product delivers as promised.
First time I used the dongle, but has drained my battery twice during the evenings this weekend and on a farm, that is unacceptable... I don't see much on the app that makes it suitable for me to pay... See more
Company replied
Mathew reached out to me via WhatsApp the moment I registered. I had an issue that my device could not be registered as the QR code was not being recognised as valid serial number. I notified Mathew o... See more
Company replied
Company details
Written by the company
Xemote is an innovative technology company specializing in Internet of Things (IoT) solutions that revolutionize monitoring and control systems across various industries. With a keen focus on enhancing efficiency, reliability, and savings, Xemote develops cutting-edge products designed to offer businesses and homeowners unparalleled control over their operational and energy management. At the heart of our mission lies the commitment to empower our clients with tools that provide real-time insights, automation, and proactive analytics. Our flagship product, SunShift, epitomizes this vision by transforming solar energy systems into smart, adaptive networks that respond to environmental changes and user demands with precision. Xemote stands out for its user-friendly interfaces, seamless integration capabilities, and exceptional customer support. We pride ourselves on creating solutions that not only meet but exceed the expectations of a rapidly evolving digital world, driving sustainability and smart energy use for a greener future.
Contact info
13 Esdoring Nook, 0157, Centurion, South Africa
- (+27) 12 665 1122
- info@xemote.co.za
- xemoteiot.co.za
Best support team that one can…
Best support team that one can experience in business world! Product delivers as promised.
5 February 2026
Great customer service
I had issues with not getting my OTP but the team at Xeremote were fast and efficient in getting it sorted.
The rest of the setup was really fast and easy.
25 April 2025
This is just a brilliant product and…
This is just a brilliant product and the customer service is equally exceptional.
The App works better on Android than IOS. On IOS, the onscreen keyboard stays on when you are capturing information and makes it rather hard to move to the next field.
I was able to complete the setup without any issues on Android, after getting stuck on IOS.
3 March 2025
The helpdesk is unavailable.
The helpdesk is unavailable and does not respond to queries, whether by email, WhatsApp or the web site.
30 January 2025
Paid for overnight delivery but it took…
Paid for overnight delivery but it took six days. I asked for a refund but I’ve heard nothing. This was the same when chasing the delivery. Very disappointed with your customer service!
11 December 2024
Reply from Xemote
We’re sorry to hear about your experience and truly regret the delay with your delivery. As stated in our shipping policy, all orders require one to three business days for processing before shipping, even when overnight delivery is selected. Once processed, the chosen delivery option is booked with the courier.
Your order was delivered within four business days (three for processing and one for overnight delivery), which is in accordance with our shipping policy.
Our client service team contacted you within one business day when you requested a shipping update.
Excellent customer service
I can't speak highly enough of the exceptional service I received! Mathew was incredibly patient and helpful as he guided me through the setup process. I made an error during the setup {completely my fault}, but Mathew didn't miss a beat. He calmly and clearly walked me through the steps to fix the issue, ensuring everything was set up correctly. His expertise and supportive attitude made the whole experience stress-free. Excellent customer service! The system immediately highlighted the fact that my battery settings were incorrect, which by implication translates into less grid usage and an immediate saving on my electricity bill. Thank you Mathew
13 November 2024
Reply from Xemote
Thank you for your wonderful feedback! We’re so glad to hear that Mathew was able to assist you through the setup process and resolve the issue with such care and professionalism. It's great to know the system is already making a difference by identifying incorrect settings and helping you save on your electricity bill. Your kind words motivate us to continue providing excellent customer service and impactful solutions. Thank you for choosing SunShift!
Reply from Xemote
Thank you for your feedback! We're delighted you’re pleased with the quick delivery and system performance. Our team is always here to provide great support whenever you need it!
Quick & Excellent service
7 November 2024
Reply from Xemote
Thank you for your kind words! We’re thrilled to hear you had a great experience. It’s our pleasure to support our clients, including essential services like your pharmacy. We're here whenever you need assistance!
First time I used the dongle
First time I used the dongle, but has drained my battery twice during the evenings this weekend and on a farm, that is unacceptable...
I don't see much on the app that makes it suitable for me to pay monthly and can't set the Deye system, if I needed to. It did not give me a warning when Eskom was off and that was one of the reasons I bought the dongle. On a farm, the solar system must work perfect...
25 October 2024
Reply from Xemote
Thank you for your feedback. We’re sorry to hear about your experience. Our team worked with you to adjust the settings so your system would avoid discharging batteries overnight, aligning with your needs for stable power on the farm. This feature is fully configurable through the Xemote app.
Regarding the battery issue, we identified it as a BMS communication error, causing an unexpected drop from 60% to 0%, which SunShift did not command. We understand how important reliable power is, and we’re glad we could assist in resolving this together. Your feedback is valuable to us, and we’re committed to providing ongoing support.
The setup was easy
The setup was easy. Now the proof is in the use of the device and the benefits it promised. Only then will I be able to review.
2 October 2024
Reply from Xemote
Thank you for your initial feedback! We’re glad to hear that the setup was easy. We’re confident that you’ll soon see the benefits as SunShift optimises your system.
We look forward to hearing more about your experience once you've had some time to see the results in action. Please reach out if you need any support along the way!
Refreshing customer service experience!
Brilliant overall experience! Ordering was easy, delivery was quick, and installation was easy! Within 30 minutes of connecting the dongle and signing up, someone contacted me regarding an issue and rectified it, and this happened at 22:00! I am absolutely in love with it thus far!
19 September 2024
Reply from Xemote
Thank you so much for your kind words!
We're delighted to hear you had a positive experience from ordering to installation. It's great that our team could quickly resolve your issue, even late at night—we’re always here when you need us!
We’re thrilled you’re loving SunShift so far, and we’re confident it will continue to make your solar experience even better. If you ever need assistance, don’t hesitate to reach out! 🌞
Very happy
I just got my Sunshift dongle about a week ago, and I’m really impressed so far! Delivery was quick, and the installation was super easy—definitely not as intimidating as I thought.
I was hesitant to change my battery settings on my own, but Sunshift did it automatically, and I’ve already noticed a difference in how my system runs. Much more of my battery gets used and I can see im using way less grid.
I was worried about some of the settings that looked wrong so I messaged them on WhatsApp and Hanri responded very quickly with screenshots of my battery documentation and an explination to show the settings are exactly what is recommended.
I’m excited to see the difference in my next bill! Highly recommend for anyone with a solar setup!
11 September 2024
Reply from Xemote
Thank you for your fantastic review! We're thrilled to hear that you had a smooth installation and are already seeing improvements in your system.
It's great that Hanri could quickly address your concerns and provide clarity on the settings—your peace of mind is our priority.
We're confident you’ll continue to see savings on your bills moving forward. If you ever have more questions or need assistance, we're always here to help. Welcome to the SunShift family! 🌞
Very prompt delivery and support.
Very prompt delivery and support.
Haven't yet installed and used the unit.
5 September 2024
Reply from Xemote
Thank you for your feedback! We're glad to hear that the delivery was prompt and that you found our support helpful. When you install the unit, we're confident you'll start seeing the benefits right away.
If you have any questions during installation or afterwards, feel free to contact our support team—we’re here to help every step of the way!
In a nutshell
In a nutshell, Mathew. He is patient, knowledgeable, lovely demeaner and his follow up is superb.
Happy client 👌👌🎯
4 September 2024
Reply from Xemote
Thank you for your feedback! We're glad to hear that you’ve had a positive experience with our SunShift service.
We aim to provide excellent support and ensure the system runs smoothly for you.
If you have any further questions or need assistance, feel free to let us know—we’re always here to help!
Excellent Product & support
Mathew reached out to me via WhatsApp the moment I registered. I had an issue that my device could not be registered as the QR code was not being recognised as valid serial number. I notified Mathew of the issue via what’s app and even though it was late in the evening he generated a new QR code and was able to get the system running perfectly. I’m yet to see the full benefit of the product but so far seems to be working as advertised and expect great savings over the next few months.
4 September 2024
Reply from Xemote
Thank you for sharing your experience with SunShift! We're glad to hear that Mathew was able to assist you promptly and resolve the QR code issue, even after hours.
Your feedback means a lot to us, and we’re confident that as you continue using SunShift, you'll start seeing the full savings benefits.
If you ever have any questions or need further assistance, feel free to reach out. We’re here to ensure your SunShift experience is smooth and successful!
Top notch service and expertise
Again excellent client service, and technical expertise to make the selection of the appropriate monitoring device a breeze, allowing us to focus on expanding our capabilities, without sacrificing quality.
20 June 2024
Reply from Xemote
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and found selecting the right monitoring device smooth and effective.
At Xemote, we strive to provide top-quality products and the expertise and support needed to enhance our clients' operations.
Your feedback is incredibly valuable to us, and we look forward to continuing to support your business's expansion and success. Thank you for choosing Xemote!
Quick and great service and communication
Quick delivery. Easy install, fast and efficient communication
3 June 2024
Reply from Xemote
Thank you for your positive feedback! We're thrilled you had a quick and efficient experience with our service and communication.
It's great to know that the delivery was prompt and the installation process was easy. We strive to provide the best service possible, and your kind words are much appreciated.
If you have any further questions or need assistance, please don't hesitate to let us know.
Thanks again for choosing SunShift!
Expected to wait five days
Expected to wait five days, got it in two. Best online shopping experience for this year. Thank you!
28 May 2024
Reply from Xemote
Thank you for your kind words!
We're thrilled your delivery arrived faster than expected, and that you had a great shopping experience.
Thanks for choosing SunShift!
First helpful on the telephone
First helpful on the telephone
Product ordered, received in 3 days
Installation was a breeze (plug and play)
System is on 3 cellphones we have as yet not had any problems it uploads and you have real time data available
History available on computer have not done much here yet but it all there …
19 March 2024
Reply from Xemote
Thank you for sharing your positive experience! We're thrilled to hear that our support, the quick delivery, and the straightforward installation all met your expectations.
It's great to know you're enjoying real-time data access on multiple devices. Whenever you're ready to explore the history data on your computer, we're here to help. Enjoy harnessing the power of SunShift!
Xemote SunShift
Delivery and communication from the company itself is great but there is a challenge with the inverter "Allow Remote" assistance being unticked after a period of time that renders the Xemote device to an monitoring function only. This is a Sunsynk firmware issue under review but means every day the inverter needs to be checked at the unit itself that the setting is still ticked. Not 100% how to move forward with the unit at this point.
13 March 2024
Reply from Xemote
We're sorry to hear about the challenges you've faced with the Sunsynk firmware bug. Rest assured, we're closely working with both you and Sunsynk to address this promptly.
Your seamless SunShift experience is our priority, and we're here for any support you need as we navigate this together. We value your patience and understanding as we work together to get you fully up and running.
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