XCONFESSIONS Reviews 5

I have paid a subscription but the company seems to have issues with its payment external provider, so it hasnt beeb activated. I've lost 30 USD and have no feedback from either the company and its provider customer services.
Feels like a scam!

We are writing from the XConfessions Team.

Once we were aware of the negative impact of the issues mentioned, we have corrected the course and now we have a well defined Refund Policy available on our FAQ section and have cleaned the cancellation experience in our sites.

We sincerely apologize for the inconvenience caused by our previous cancellation process. We took the feedback very seriously, and we have taken immediate steps to address the issues encountered.

We strive to provide a positive and ethical experience for all our customers, and we are committed to ensuring a smooth and trustworthy experience moving forward.

If you have any further questions or need additional assistance, please do not hesitate to contact our support team

Sincerely,
XConfessions Support Team

This company made is seem like I can cancelled my subscription but then say they didn't send my final cancellation email so continued to take money from me for 2 years after over £1000. For a company claiming to be ethical and antiexploitation they are exploitative of their customer base!

Cancelled during the free trial. Went through the maze of canceling and still got charged for renewal. Cancelled again and it turns out they never sent me the cancellation email as the final step the first time around. Beware.

They use a deceptive dark pattern when you try to cancel your membership during the free trial period. After you have cancelled your membership on the website they will send you an extra mail to confirm that you really want to cancel (by clicking some greyed out button), and if you miss that they will charge you anyway. Essentially they try to steal your money because you have clearly already told them you want to cancel. Very bad and deceptive.