Xcitium Reviews 8

Same as what others have said. Signed up for free account because of a class I was in (don't even remember which class). Never went back. Started getting bills for it, have been trying for months to get it cancelled to no avail. They send a link to a set of instructions that doesn't match the portal and when I tried to find how to get there on my own, I am locked out of features because of the $5.XX payment they want me to make. Some might say it's just $5, but when will it end? I didn't use the software either which as a monitoring service they should be able to see for themselves.

I never heard of this company and they reached out to me through a cold call. From the initial call I was somewhat interested to hear the pitch as my company is currently expanding into services they offer. I had a meeting booked for 3pm. I got a little caught up with a customer on the phone and went to go send an email saying I'll be joining shortly. Before I can even send one out my phone has already been called by 3 different numbers around the country in seconds. It doesn't stop. I stop typing the email for a moment because I feel like the second I'm off with my customer I'll be talking to someone. 6 phone calls all from different area codes fire off within 5 minutes. While this is happening I pull up Trustpilot and verify that I'm most likely no longer interested. Honestly, I don't trust any company that has a robo-dialing system that can shoot out any random number like that. I definitely don't trust one that'll call THAT MANY times within a few minutes. Insane behavior.

have never had any dealings with this company, but they just keep emailing my invoices. I get at least one a month, all for less than 5 dollars but again, I have never even heard of them before the invoices started showing up. called them and the just said to email them. emailed them and they replied with a link to their ticketing system on their website......which you need an account to view....which I do not have as again, I have no business relationship with this company.

Billing issues. I have a subscription for all their services, including their SOC service which has been great. The issue is their licensing module issue. I am being charged for services that I have already paid for but because their own licensing module issue, my credit card on file has been charged, even though I have not authorized the charges. My account rep has emailed the accounts receivables department, but I have not heard anything. Not good customer service.

Xcitium offered a up to 50 user license for Free. We tried their service on a couple of PCs and brought the system down in performance; we NEVER signed up for anything past FREE; and then started getting random monthly invoices for services we didn't use or subscribe to; then they tell me it was my fault and I needed to fix the problem in some portal that didn't work, all with a swirling circle trying to load; which never did. Us now for three months have told them we didn't signup for ANY paid subscription and now to fix it I had to login and make changes that are now on a "Frozen" account because we didn't pay a $4.00 bill for a "Free up to 50 devices" trial?? Nope, not today.. Avoid this company; they will bait and switch you and then attempt to send invoices for service that was not subscribed to..............

I've gotten two or three invoices in my email for services from this company. I had never heard of this company and did not sign up for services. I've called them twice, today and last month, and nobody answers the phone even during business hours. I did not leave a message because frankly, I don't want them having my phone number to call me back and harass me. If they try to collect on these invoices, legal action will ensue. I examined the emails and invoices and they are directly from Xcitium (they do not seem to be a third party scam getting you to call in with your credit card number). I called them at 973-859-4000 and nobody is ever available.

Edit: Over 18 months since my initial review, and I am STILL getting invoices every single month in my email from this company. A salesperson, Syed Ubasheer Uddin, sent a cold sales email in September 2025. I decided to respond to him and tell him what was happening. He promised to resolve the issue. He eventually stopped responding, and the issue is still not resolved. I will be contacting the NJ Attorney General to file a complaint.

This company use weeks to answer simple questions on a email. There antivirus is so good that you cant use your computer.