X-cite by Alghanim Electronics Reviews 94

We purchase iPhone 17 pro max not even two hours they told me there is 50% offer for the accessories after we came and ask for that the staff in the old souk Salmiya branch Indian nationality the way he talk to the customer very rude very bad expired I purchase already 2 mobile and one air pod pro 3 in Xcite this is very bad experience

its a bad day today there shop was too far i bought a steam code card but they gave me a steam code that already redeemed by someone.....

Very bad experience.
Be cautious when receiving items in an open box.
Products received in open box are neither replaced nor returned.

It appears the focus is solely on completing the sale and collecting payment, with no accountability afterward.

be careful before paying. Good luck.

Very bad experience. To be precise there is absolutely poor customer service as well the cashier guys are very rude and overall very much disappointed with the services.

I am very disappointed with your delivery service and your call center just keep promising to do the needful but bunch of useless. 4 days still my order not arrive now again counting another days you are ruining our business and waisted our time waiting daily.

Worst customer service !First time to experience this kind of approach though !! Bought an expilator last night but it turns out to be not suitable for me. the next day i ask if i can return it ! but that old woman in xcite farwaniya branch made me feel like im not a human !

I bought an Apple cable phone charge cable, I then discovered the issue is with my phone and not the cable - The Xcite employee refused to return it because it's an apple product. They should be able to reseal it and put it back on the shelf or deal with apple - Never buying apple products from them again

I placed an order for the iPhone 17 Pro from Xcite Kuwait online store. When I made the payment, it clearly showed that the delivery would be on 1st October. However, even after several follow-ups, today is 5th October, and I still haven’t received my order.
I contacted customer care multiple times, but they were unable to provide any confirmed delivery date. I chose Alghanim Xcite over other stores like Best Al-Yousifi, even though they were offering same-day delivery, because I trusted Xcite’s service and reliability. Unfortunately, this experience has been disappointing — both in terms of delivery delay and lack of proper response from customer support.

I purchased vivo x200 pro for 1 year warranty phone but this phone is perfect only normal camera I use Instagram reels taking time very very low quality and blur. I complaint register to x cite same month but the x cite response are very bad x cite is selling complainted phones

I had a worst experience with xcite, I am suggesting all not to prefer xcite to purchase anything.Even the super markets like lulu and grandhyper has return & exchange policy within the given time period on the purchase of any product. I have taken watch from the showroom, there is no display in the showroom and the salesman is not permitted to open the item.after reaching the home we found the colour of the product is not same as shown on the website. We visted the nearest team for exchange. They have refused to do it because the box was opened. My question is without opening the box how can we check it.no display, not ready to open the box and show to the customer. Very worst policy and worst experience..unfortunately customer service can't help,sales team can't help.
We are trusting blindly and paying them money even though they insist us to collect the product from other stores. But they can't trust us.if after opening the item if the product is defective then also simply will say you broke it we don't take it. Even though the product open in the showroom by the customer will not be taken back...very nice policy..simply mistreating the customers and disrespectful to the expats

This is a SCAM. Twice it happened that I Bought online and I received a damaged article. Customer care is very rude. The guy who spoke to me over 1803535 on 23rd March 2025 between 5 pm and 5 30 pm was very rude and did not cooperate to give me a solution. Once you ask for the refund, you keep passing the ball from table to table and never contact. Ridiculous. The WhatsApp for this facility is a vague one, and you get only an answer for all your queries—YOU WILL BE CONTACTED TOMORROW. I hope the top management does something about it.

They are dishonest with their timing of delivering the goods neither online nor physical purchase and the hotline services are useless and unhelpful. With a very bad experience for the last year

BIZARRE!!!!!. they have an official website to enroll you. once you register with your whatsapp number, the person holding a weird +20 country code number will contact you and then pass it to someone with uae contact number. now this second person will contact you and send bunch of instructions to follow. in the beginning you will think it's easy. it's just 38 reviews per day and once completed you can collect your allocated commissions. but hold on. once you have completed about 20+ then a window pops up that tells you, you need to refill from your account about 328 aed or more to complete a premium review and end of the day once all 38 is completed, you can collect it all back. what a SCAM!!!!!. how do these people run such scams so openly in the UAE??? dont fall for it.

Installation Technicians/Call Centre- 20Nov24. Bought a dryer/washer combo online. The filter valve that was installed was most probably used or faulty. Laundry flooded - installation and repairs non existent.
I contacted the call center more than ten times by now. On the day Call centre person told me to close the water stopper and to contact the driver to ask them to come back.
Just imagine the audacity after purchasing the items and being an avid customer of Excite Electronics for 20years, I had to do the job of the call centre to contact the driver, and also now the job of a plumber.
When contacting the driver/technician, all he said was via text, tomorrow inshallah I will bring good one. No sorry or what happened.
Ten days later..JOB INCOMPLETE!!
After this incident, alI I can say; Alghanim Management I am sure that you are, but please try to improve the technical, personal and people's skills of your staff. More honest, reliable, friendlier, flexible and professional staff needed.

Fraud company

Please no one should invest in this platform Warren BOWIE AND SMITH AND THEIR Excite App.please beware of Arsalan ,Adhiraj And Reema .They will talk sweetly for the sake of Allah ,Ganpati AND sisterhood but they are the biggest fraud and scammers .Please all beware of them .They will make u deposit giving 100 reasons ☆Sadad pay, margin is low but will not allow withdrawal of ur money.

Professor Abdullah Alobaidan
I bought from Xcite Alghanim an Apple laptop with x-care AAA plus for two years. The insurance includes spill protection and damage protection with 25% deductible. This issuance is nothing but a scam. It is extremely expensive and xcite will note honour the warranty. Xcite claimed that the second year covers software only. I asked Sami Behebahani ( Manager) to show me any written statement in the policy that limits the second-year protection to software only. He failed to show a proof of what he claimed and kept verbally repeating the same claim. Based on dealing with Xcite Alghanim for the past few years my advice is to avoid buying from Xcite Alghanim especially that the Kuwaiti market includes better alternatives.

I ordered washing machine through Xcite application and as part of the order i have chosen delivery time and date that was supposed to be 27/08/2024 between 5PM to 9PM. no one from Xcite called to update on this info, neither delivered the item and since then i've been coordinating with the chat team on the app with No hope.

very bad delivery service, with no commitment to date and time. the chat team on the application is not able to support the customer with reliable information.

I purchased a double hot plate and it was not working as expected, so I took it back to Xcite Farwaniya branch,first I met Mr. Joakim who didn't even want to listen to my issue just telling me I can go and leave the item and come back tomorrow or in the evening while walking away and also stating that he is tired he wants to go home and sleep, I sat there waiting for another manager to come for an hour , only for him to come and gave me a deaf ear Mr.Reda Kheder!!
I left the place and also left the item.

Worst experience ever. Shame on customer service at excite for disrespecting customers just because of skin color. So racist! The lady there and joakim are so disgusting. I will never go back there. They sold us a a hot plate that was totally no working and returning it they said they won’t refund or give anything. We left the product for them this is after 2 hours of waiting to be served. Train your team because this kind of service is not acceptable. Everyone is paying money . Shame on you guys

Delivery is never on time, and its not the one time expirence its for multiple orders, delivery take 2 to 3 days, that to after multiple follow ups