Xbite Reviews 45

There should be something to click on thats lower than a star. I placed an order with The Range & also paid for next day delivery =6.99. The order was delivered by had 2 items missing. I then found out the item, Tassimo Pod Holder, had been outsourced to this place. After almost rubbing my finger prints off, & long story short, I ended up chatting to someone from The Range, who obviously didnt know how the gregorion calendar works. I was speaking to him on Friday 13th Feb, he told me it would be delivered by 3rd Feb!!!?????🤔, i put him right and stopped the call.
There's only been 1 person since all this started is the manager of the Bolton Branch, who couldn't believe what i was telling her. She said to go into store, & they'll ring H.O for me.
At this moment in time, the date is 15/02/2026 at 2.19pm, ive just checked and its still hasn't been dispatched to Evri yet. How do these outsourced companies get tenders to do things??? Wake up Range, & get rid of this group of idiots that clearly can't do their job!!!!
I've used Friday's date, for the time and date.

On 20/4, I ordered a game for a birthday present on the regular delivery service, which said 2-5 business days. By early May I emailed asking where it was and got a (prompt, to be fair) answer saying that they had a problem with stock and the item hadn’t even been dispatched, but that I was on a ‘priority list’ and they’d ship it ASAP. As it was, the item wasn’t dispatched for yet another 10 days and didn’t arrive with me until 15/5, by which time I had had to buy the game again elsewhere. Pretty appalling service, frankly, as I have now found myself with two of the same (which I don’t need). Will not buy from them again. The extra star is purely because they actually bothered to reply to my email and they were polite and informative - but this still didn’t detract from the fact that they took almost a month to deliver the item.

I ordered a game that never arrived, they ignored my emails. Do not buy from this company.

I purchased an Xbox controller for my sons birthday in may from 365 games. We realised in November it was faulty, stopped connecting to the Xbox, I emailed xbite as it is still under warranty, no replies being completely ignored! Do not order from this company! Absolute joke.

Prior to placing my order I contacted Xbite / Ozgameshop.com to ensure that they would be able to fulfil the order. Hannah responded confirming that they would have the game in stock and would be able to complete the order. I placed the order 28 August 2024 the game was a preorder and released 29 October 2024. When the order was not dispatched on or before the release date I tried to contact Hannah again, however, Hannah did not respond. After sending multiple emails and Facebook messages, I was finally informed that “unfortunately we are still waiting for the item to be dispatched” and asked if I’d like to wait or have the order cancelled and refunded. Despite informing Hannah that I was in fact happy to wait for the order, Hannah deliberately ignored this and cancelled my order without my consent or permission. No compensation has been offered despite withholding my money from 28 August 2024 to 02 November 2024 despite obviously being fully aware that they were unable to fulfil my order. I am seeking that the second order I placed 20 September 2024 be fully refunded as I suspect I won’t be receiving this order either. I regret giving this company a second chance as I never received the order I placed 27 June 2021 as I incorrectly assumed that 3 years after that experience Xbite might have actually done something to improve, clearly this is not the case so I won’t be placing any future orders with them and caution anyone considering placing an order with them as you won’t receive it, you’ll have to fight for a refund and only end up placing that same order elsewhere so save your time and money and purchase elsewhere.

Ordered my son's birthday presents from 365 as they were the only place that listed both games as 'in stock'. One arrived, but almost a week later (and after his bday), the other still says it's 'being packed'. Emailed and received no response. I will probably have to go to my credit card supplier for a refund.

I have got to say, I was incredibly nervous after reading the reviews after I'd purchased my record frames and seeing all the negative reviews.
I was shocked that my item was delivered within two days but nothing was damaged and everything was perfect!
I am hoping the company has vastly improved and made things right for those customers who haven't had the experience I've had.
Please do check my previous reviews to know I am a genuine person and not some bot or individual paid to write good reviews if they're not genuine!

This company should not be allowed to trade. First of all I had an extremely bad experience trying to speak to someone in their customer service department, or getting them to answer my emails. I have now discovered that my attempts to contact someone had cost me a lot of money to call their phone number ie 08444 145296. This is what my provider called a Service Number, which has cost me an extra 5p per minute onto my phone account. This added a total of £7.00 to my phone bill between my July-August statement.

Not only was it frustrating trying to get answers through emails, taking 6/7 days to reply. I am now having to pay a horrendous amount for the phone calls I made to them. They didn't even resolve my issues in the end. I will NEVER use this company again, no matter how reasonable their prices are

Order a coffee maker, no goods have been dispatched and no answer to my emails. Have raised a dispute with pay pal and have referred company to action fraud.

Ordered a noir volume styling brush for my girlfriend after quite some time had passed thought I'd been scammed so sent email after email eventually got a answer to stop mivering them as I was stopping them from posting it as it took them off their main job after nearly a month it arrived won't be using them again as ignorant and useless

Absolutely terrible.!!!! Rubbish!! Took my money never delivered my goods!!
AVOID AVOID AVOID

Awful. Just awful.
Item was not received by promised due date, so cancelled the order as it was no longer needed as a planned present. A refund was promised, but they subsequently sent out the item (very late) and never processed the refund.
Customer service experience was dreadful.

Wish I had seen the other awful reviews here on Trust Pilot before placing an order with them.

Avoid!

Total scam. Placed an order then received email to say it was advertised at wrong price and order was cancelled. Took me 3 months to receive refund through PayPal. DO NOT BUY FROM THIS COMPANY

Terrible experience. Ordered on 365games.co.uk was charged and received only half my order. Received an email stating I would receive a refund for the missing item along with an apology but never did get a refund. Emailed a few times over the course of the following month, still no refund. Was told there is a problem with their provider. Raised a ticket with PayPal who thankfully closed the case in my favour. WOULD NOT ORDER AGAIN FROM THIS COMPANY! IT IS A SHAME THEY ARE ABLE TO HIDE BEHIND THE TITLE OF 365GAMES.CO.UK WHICH SHOW DIFFERENT REVIEWS FROM XBITE.CO.UK DO NOT ORDER WITH THIS COMPANY.

The company is in administration & will very shortly be dissolved.

Contact you credit card company, paypal, etc. ASAP.

Had to open a PayPal dispute after being told refunds were having an issue to process after cancelling order. Got my money back and will avoid from now on, and advise others to do the same. Shambles of a company.

This company is a shambles. I'm one of the many people who bought items online from its 365games website, only for the company to then cancel the order after they mucked up on pricing.

But getting a refund is painful. Nearly 4 weeks later and I'm still waiting for my money back.

They have broken their contract saying refunds will be paid within 7 days. They are claiming problems with Paypal, but is that because Paypal has frozen Xbite's account? They need to be more transparent.

Anyway - Xbite / 365games, you are full of excuses. Give me the products I ordered or my money back. Full stop.

Do not buy anything from this company.
I bought a product which failed to arrive.
Asked for a refund but instead resent the item.
Organised a return and refund with them.
Finally emailed me back saying they had issued a refund.
Load of rubbish
Item was £24.48, refund was £1.99. Still trying to get rest. Can't contact via phone. That's set up to head anyone off.
Con artists.
You have been warned.
Finally refunded after getting PayPal involved.

Disgusting customer service!!! Evri informed me a parcel was damaged beyond repair and issued me with a certificate of damage and advised me to contact XBite which I have done numerous times since September. Not one reply! No one has the decency of even acknowledging my plea for assistance! Poor does not even come near hoe I would describe customer service

I ordered Spider-Man 2 PS5 on Thursday (19.10.23) before 2pm, on 365games, and payed extra for next day delivery. It didn’t come yesterday and I still haven’t even got a dispatch email yet. I contacted customer support and no response