The customer supporter response very quickly and really help you. The SWIFT account should be applied. The time of opening a SWIFT account is about 3-5 working days. You can deposit Bitcoin or USDT... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kymm, my account manager, has been very responsive and helpful. The chat staff are also available 24/7 and replies instantly. Xapo boasts a wide array of services, especially BTC-backed loans so that... See more
Company replied
I’m extremely grateful and satisfied by Ximena’s work and her team. They’ve been very helpful in every step since the onboarding, considering I’m new to the bank and very far from an expert in finance... See more
Company replied
The App is easy to use, customer service is responsive, its nice to see a business that actually replies via a person and does not rely on often hopeless chatbots. Having a published email address is... See more
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Company details
Written by the company
Xapo Bank is the first fully licensed, Bitcoin-enabled bank that combines the security of traditional banking with access to Bitcoin and stablecoins. Regulated by the Gibraltar Financial Services Commission, Xapo Bank facilitates wider use cases for crypto by providing simple and secure ways to store, save, earn and transact in fiat and crypto across borders 24/7. Established in 2013, Xapo Bank was founded on the belief in the long-term potential of Bitcoin. As the first crypto company in the world to be awarded a banking license, Xapo Bank has since evolved from an e-money wallet into a digital-first bank. Xapo Bank’s proprietary technology provides a seamless bridge between traditional finance and digital assets. Following the sale of its institutional custody business to Coinbase‘s custody arm in 2019, Xapo Bank pivoted to service solely retail customers, focusing on the protection, growth and diversification of wealth.
Contact info
One Grand Casemates Square, GX11 1AA, Gibraltar, Gibraltar
- support@xapo.com
- xapobank.com
3.9
Great
1K reviews
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This is a serious fraudulent bank
This is a serious fraudulent bank, I have a full year of unsuccessful transactions
3 December 2024
Unprompted review
Reply from Xapo Bank
Please contact us via talktous@xapo.com so that we can assist you. I am sure we can find a solution to your needs.
This bank has serious problems and…
This bank has serious problems and won’t allow you to transfer any large sums of money; it’s a scam.
3 December 2024
Unprompted review
Reply from Xapo Bank
Hi Qet, to assist you, can you please contact us from your registered email with Xapo Bank via talktous@xapo.com
We have no limitations with large sums of money, so I would like to address your concern and assist you with your transactions. Thank you!
Worst bank ever
Worst bank ever. They closed their wallet, tried to charge if you have money on it. Very unprofessional
2 December 2024
Unprompted review
Reply from Xapo Bank
Please contact us via talktous@xapo.com and we will be happy to review your account. Thank you for your feedback.
I like your innovotation and doing the…
I like your innovotation and doing the things which people wanted an not looking back.
Best regards
Robert Samuel Forster
2 December 2024
Reply from Xapo Bank
Thank you for your kind words and encouragement. We appreciate your support and are glad you like our innovations.
Reply from Xapo Bank
Thank you for your kind words! We're thrilled to hear you were impressed with our product.
Great service
Great service. I think a $150 annual fee is fair for this. Unfortunately, I can't afford the $1,000 fee next year, but I'll enjoy it while I can.
27 November 2024
Reply from Xapo Bank
We appreciate your kind words about our services, We're sorry to hear that the fee increase will make it difficult for you to continue using our service next year.
Reply from Xapo Bank
Thank you for your kind words! We're thrilled to hear that you had a positive experience.
Expensive, worst than free options.
The app is below average of experience quality. It’s expensive due to what it’s offering.
23 November 2024
Reply from Xapo Bank
We are sorry to hear you did not find the app easy to use. If you have any suggestions, we may be more than happy to receive them via talktous@xapo.com
Reply from Xapo Bank
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your feedback on the simplicity, interoperability, and Bitcoin savings features.
100% perfect and very fast & efficient…
100% perfect and very fast & efficient bank.
Very secure app and responsive company.
The very only missing is a visa instead of mc
9 September 2024
Reply from Xapo Bank
Thank you for your kind words and positive feedback. We appreciate you taking the time to share your experience. We're glad you find our app secure and our company responsive. Your feedback about the availability of a Visa option is valuable to us.
Paid $150 to join
Paid $150 to join, then I wanted to get the debit card, was told I cannot have the debit card in my country, so I cancelled, but was pleasantly surprised when they pro-rated the refund of the annual fee. I'm just glad I checked the debit card before I put my bitcoin in there...
13 November 2024
Unprompted review
Reply from Xapo Bank
We appreciate you taking the time to share your experience. We understand your frustration with the debit card limitation in your jurisdiction, we take your comment in consideration to better communicate this during onboarding.
Reply from Xapo Bank
We're so glad to hear you're happy! Thank you for taking the time to leave your review.
The payment experience is great
The payment experience is great. I am a Chinese user. I can directly use my xapo card to pay merchants in China.
21 September 2024
Reply from Xapo Bank
Thank you for your feedback and for sharing your positive experience with our payment system. We appreciate you highlighting the convenience of using your Xapo card for payments in China.
Everything good....
7 November 2024
Reply from Xapo Bank
Thank you for taking the time to leave your review. We are happy you are having a good experience.
Its what I was looking for after too…
Its what I was looking for after too much seeking! A formal bank that accepts crypto (Bitcoin) and with great perks and benefits
8 November 2024
Reply from Xapo Bank
Thank you for your kind words! We're thrilled to hear that you found what you were looking for in our services. We appreciate your positive feedback and are committed to providing our customers with the best possible experience.
extremly low transaction fees
extremly low transaction fees, very easy to use app, would love to use it in my desktop web browser, anual fee is a bit high.
5 November 2024
Reply from Xapo Bank
Thank you for your kind words about our low transaction fees and easy-to-use app. We appreciate your feedback about the annual fee and will take it into consideration as we continue to improve our services.
Reply from Xapo Bank
We appreciate your kind words and are glad to hear that you found our actions clear, simple, and straightforward.
I have been a customer of Xapo Bank for…
I have been a customer of Xapo Bank for almost 3 years. Last year, I logged into my account only to find that it was suddenly blocked. After struggling to get in touch with customer support, they informed me that the bank had made a decision to block my account and that it was final. However, later that evening, at 10:30 PM, my account was unblocked without any clear explanation, and I was told there had been some kind of misunderstanding, though no details were provided.
In September 2024, I was contacted by a manager for a routine review and document request, which I promptly provided. I received an email confirming that my documents met their requirements and that everything was fine. Yet, just a month later, I received another email informing me that the bank had decided to close my account within 60 days, again without any reason given. When I inquired about the rationale, I was met with a refusal to disclose any details.
5 November 2024
Unprompted review
Reply from Xapo Bank
We understand your frustration with the recent events regarding your account. If you have any questions, please contact us via talktous@xapo.com
I had to close my account this morning…
I had to close my account this morning since they were about to charge their $1000 fee. I liked their app and service but their fee is just too much.
5 November 2024
Unprompted review
Reply from Xapo Bank
We are sorry to see you go. Since 2013, we have continuously invested in advanced security measures, innovative financial products, and personal support to ensure that you receive the highest level of service. For these reasons, we are making significant changes to our membership structure.
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