Diego was a great advisor. He was very patient and proactive. He generated two different layouts for our bathroom and gave us two separate quotes. He also gave us very useful tips that were particular... See more
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See what reviewers are saying
Omg the best attention I’ve gotten in NL, about ANYTHING. I was in the Bijlmer Arena store, the seller knew so much, gave advice, I would go back to this store anytime
My experience with X2O purchase at Villa Arena was amazing. From the moment I met the sales person : Muriel, I knew, I was in a good hands and basically, because of her professional experience and gre... See more
Company replied
We have been to multiple showrooms but in none of them we have felt so welcome as in this one. Starting from the very well organized space that was easy to walk around and find things, to the selec... See more
Company details
Waarom X²O Badkamers?
Written by the company
- Dubbel zo blij met korting op jouw badkamer
- Van een badkamer van X²O word je pas écht dubbel zo blij, want dankzij onze aanpak – zonder tussenpartijen en dankzij efficiënte processen – kunnen we je het hele jaar door héél voordelige prijzen bieden. In al onze showrooms én in onze webshop.
- Dubbel zo blij met jouw keuze
- In onze showrooms vind je zo’n 70 inspirerende voorbeeldbadkamers op realistische grootte. Bij ons geen gesjoemel, maar een vrijblijvende en transparante offerte én een laagste prijsgarantie zodat je nooit te veel betaalt.
- Dubbel zo blij met onze service
- Daar bovenop ontvang je tot 10 jaar garantie. Wist je al dat wij 95% van ons assortiment uit voorraad kunnen leveren. Zo kun jij snel aan de slag met jouw project! Niet zoveel haast maar wel profiteren van de beste prijzen? Wij kunnen jouw bestelling tot wel 12 maanden gratis opslag. Dat geeft een goed en georganiseerd gevoel. Jij blij, wij blij.
Contact info
Netherlands
- info@x2o.nl
- x2o.nl
Dubbel zo blij mee
4.7
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Super service!!!
8 August 2022
Reply from X²O Badkamers
Beste klant,
Bedankt voor de mooie beoordeling.
We zijn er blij mee dat je onze service op prijs stelt.
Graag tot een volgende keer!
Hartelijke groeten,
Het X²O team
Review number 2. Nothing happened first time.
I will keep on putting 1 start until at least someone recognises the problem and sends an undamaged item.I have sent email to the addresses provided first time and also called several times.
This is getting super annoying and thats why i would like to put things here maybe someone will take note of this. To be delivered on 21st July.
- I had ordered several things from X20 with order number 106917016 on 19th July. This item was not shipped because one of the items was not available. Strange that you block the whole order and not send the rest. If I would have not called nothing would have happened.
- Ok after that my order was split on 22nd July, I recievied the rest on 25th July (order number 106917016).
- One of the item was damaged, i called and I got the replacement on 26th July (order number 107370863). Which was also damaged.
- Now it is 29th July and i have no information if it will be delivered or not.
My bathroom project is stuck because of this part, the workers renovating might also leave before this arrives. So far I have called 4-5 times to get the complete order but no luck.
2 August 2022
Unprompted review
Reply from X²O Badkamers
Dear Sumit,
Thank you for taking the time to share your review.
We are very sorry to hear about the delay you experienced and would like to apologise for any inconvenience. We can confirm that your order has been delivered to you.
We hope to welcome you again.
Kind regards,
Het X²O team
Nice Shop
All went well at the Amsterdam shop. Staff was friendly.
The lady took time to see what I exactly wanted. very satisfied.
31 July 2022
Reply from X²O Badkamers
Hi Justus,
Thank you for your positive feedback.
We are happy to know we delivered on your expectations.
We look forward to seeing you on many more occasions.
Best wishes,
Het X²O team
Good customer support
I found store has good collection of products and most importent on selection products, are deliverd very soon with in 2weeks not like other stores have to wait for 4weeks to 6 weeks for delivery.
15 July 2022
Reply from X²O Badkamers
Hi Munavar,
Thanks for sharing your feedback with us.
We are glad to know that our quality products were to your satisfaction and that you were very happy with the service provided.
We look forward to seeing you on many more occasions.
Best wishes,
Het X²O team
Top service 🤪👍🏼
7 July 2022
Reply from X²O Badkamers
Dear Corné,
Thank you for leaving this great review.
We are happy to know we delivered on your expectations.
We hope to see you again.
Kind regards,
Het X²O team
Reply from X²O Badkamers
Hi there,
Thank you for sharing your positive feedback with us.
We are happy to know we delivered on your expectations.
We hope you will come back and see us again soon!
All the best,
Het X²O team
Everything was delivered late
Everything was delivered late. The service desk was at best unhelpful and at worst deceitful. Avoid this company like the plague
5 July 2022
Reply from X²O Badkamers
Dear Customer,
Thank you for commenting on your recent service.
We always do our best to make sure that our products arrive on time and are sorry that your order was a little later than planned and sincerely regret any inconvenience.
However, our customer service team is trained to be helpful and attentive and we are sorry if this was not to your satisfaction; please be assured we will be discussing your comments with them to ensure we maintain our usual high level of customer care.
Nevertheless, we appreciate your feedback which assists us in highlighting areas for improvement in our services.
We hope that you will return to visit us again for an improved experience.
Best wishes,
Het X²O team
Top service!!!!
4 July 2022
Reply from X²O Badkamers
Beste Judith,
Wat een mooie feedback. Bedankt hiervoor.
Wat fijn dat onze adviseurs je zo goed hebben kunnen helpen. Daarvoor zijn ze er!
Groetjes,
Het X²O team
We have purchased bathroom products…
We have purchased bathroom products from X2O twice now and they are fantastic. Muriel at the Johan Cruft Arena Branch has been amazing - thank you! The products have arrived on time and with no issues. Very happy!
27 June 2022
Reply from X²O Badkamers
Hi Glynn,
Thank you for your positive feedback.
We are happy we provided the quality products and excellent service expected of us.
Please stop by again any time
Best wishes,
Het X²O team
The store employee(Febe)was very…
The store employee(Febe)was very helpful and intuitive in putting together the order.
26 June 2022
Reply from X²O Badkamers
Hi Klant,
Thanks for sharing your feedback with us.
We are happy to know we delivered on your expectations.
We very much look forward to seeing you again soon.
With our best regards,
Het X²O team
Terrible logistic and delivery times
Did 2 orders with the same delivery date and I was told that everything is on stock will be on time. But on the day of delivery there was only one order because in the second order one thing out of 10 was suddenly out of stock and the whole order was not sent! I did not get any notification about it! I was told that the new delivery date is in 2 weeks but still without missing part, ridiculous. The constructor can't wait so long because of the other project. thank you
23 June 2022
Reply from X²O Badkamers
Dear Client,
Thank you for taking the time to share your review,
We always do our best to ensure that our products arrive on time, but when a product is out of stock, we may not have a specific date for delivery, which may take a little longer, and our team should have notified you about this delay. Please accept our apologies for any inconvenience and we hope to provide a much improved experience on your next purchase and hopefully receive a perfect review.
Best regards,
Het X²O team
Super service!
23 June 2022
Reply from X²O Badkamers
Beste Tim,
Wat een mooie feedback.
We zijn er blij mee dat je onze service op prijs stelt.
Groetjes,
Het X²O team
There were some problem in the delivery…
There were some problem in the delivery but customer care helped out in a very nice and professional way to solve it
20 June 2022
Reply from X²O Badkamers
Dear Balasundaram,
Thank you for sharing your valuable review.
We are very sorry for the issue that occured with the delivery of your order, but delighted our team were able to get it quickly and professionaly resolved.
We look forward to serving you, again.
Best regards,
Het X²O team
logistic problem with delivery
20 June 2022
Reply from X²O Badkamers
Dear Bedrijf,
Thank you for contacting us.
We are sorry to learn of the issue regarding the delivery of your order, we have checked and your order was delivered 21 June.
Best wishes
Het X²O team
Great staff! Beyond selling they offer an excellent service! knowledgeable and trustworthy
X2O not only provided our bathroom equipment but their staff from Cruquius (Jimmy & Stefan) were extremely helpful and provided solutions to multiple of our problems, and were able to work with our complex situation to find the best combination of materials and delivery dates which we would need to finish our bathroom.
Super happy with their excellent service! Highly recommend!
19 June 2022
Reply from X²O Badkamers
Hi there,
Thank you for sharing your positive feedback with us.
We are happy to know we delivered on your expectations.
We look forward to welcoming you back in the future :)
Kind regards,
Het X²O team
Super service
14 June 2022
Reply from X²O Badkamers
Beste klant,
Wat een fijne review!
We zijn er blij mee dat je onze service op prijs stelt.
Het X²O team
Very helpful customer service
Very helpful customer service. I’m very satisfied with my purchase.
13 June 2022
Reply from X²O Badkamers
Hi there,
Thank you for sharing your positive feedback with us.
We appreciate knowing you are very satisfied with your purchase and that our team helped you out when needed.
We hope you will come back and see us again soon!
All the best,
Het X²O team
Appalling delivery service!
We were told on Friday that our delivery was on the truck and on its way. We waited, with our builders, all day. Nothing arrived. After numerous calls they admitted it was not on the truck. We had to send our builders home. It is now Monday and after numerous calls (and lies) we have been informed they are only delivering in a week. A week and a half late! This is totally unacceptable. We are now expected to sit without a bathroom for another week and and half. I thought that they would at least try to fix this mess but apparently customer service is not important.
7 June 2022
Unprompted review
Reply from X²O Badkamers
Dear Carla,
Thank you for your feedback.
Service is our top priority, and we are very sorry to hear about this experience. Please contact us via email using leveringen@x2o.be and livraisons@x²O.be so that we can find a solution for you.
We look forward to hearing from you.
Kind regards,
Het X²O team
Super service
3 June 2022
Reply from X²O Badkamers
Beste klant,
Dank je wel voor je mooie beoordeling.
We zijn er blij mee dat je onze service op prijs stelt.
Het X²O team
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