Great shirts, but a restrictive exchange policy and hostile customer service.
I genuinely love the shirts I’ve purchased from WYR, but my recent experience with their return/exchange policy and customer support team has completely turned me away as a customer.
I bought a 4-pack bundle of Curve Crew shirts for $95.63. They didn't fit, so on May 7th, I emailed support asking for exchange advice. Their automated system heavily penalizes cash refunds for bundles, offering me only about $60 back on my $95.63 purchase. Not wanting to take a $35 loss, I felt forced to apply the full value toward an exchange instead.
The catch? Their selection for replacement shirts was incredibly limited. To use my full credit and not lose money, I had to settle for three shirts in the exact same color—which I don't even like. They still charged me an extra $8.59 to complete the transaction.
I was frustrated but moved on. Then, WYR sent me an automated email asking for a review. When I left an honest 1-star review about this restrictive exchange process, they refused to post it on their website. Instead of helping, their customer support team barraged me with condescending, insulting emails. They blatantly ignored my initial May 7th email, falsely claimed I had never contacted them prior to the exchange, and offered me an $8.59 'courtesy' refund as if that fixes a fundamentally broken system.
If you buy from WYR, you'd better hope everything fits perfectly the first time. If you have to return anything, be prepared to lose money or get stuck with a limited exchange selection, followed by dismissive, hostile support staff. I won't be returning.
UPDATE:
WYR just replied to this review claiming I am misrepresenting facts. Here is the reality:
WYR tried to have this review permanently deleted by falsely reporting it as "defamatory." Trustpilot's compliance team assessed my original post, determined it was not defamatory, and restored it.
In private emails, WYR's support team told me I never contacted them before the exchange. Now, in their public reply, they admit I emailed them on May 7th.
WYR claims they only deduct $7 for returns. However, their automated system penalized my bundle purchase, presenting me with a cash refund of roughly $60 on a $95 purchase. To avoid losing my money, I was forced into an exchange. Due to limited inventory, I had to pay an extra $8.59 "price difference" just to salvage my credit on shirts I didn't even want.
WYR complains I didn't contact support before leaving this review. I had actually let the issue go—until WYR sent me an automated email asking me to leave a review. I gave honest feedback, and they retaliated with hostility.
Reply from wyrwear.com
We’d like to clarify several important details, as this review materially misrepresents key facts of the transaction.
1- The customer emailed us on May 7 asking for fit advice, and we responded by recommending the Relaxed Classic Tee based on the fit issue he described. We did not ignore his original email, and he proceeded with the style we recommended.
2- The customer claims the refund option was only about $60 and that he would have taken a $35 loss. That is not accurate. The refundable merchandise amount was not reduced by $35. For refunds to the original payment method, our system deducts the advertised $7 return label fee from the eligible item amount, with applicable taxes refunded accordingly. Exchanges and store credit are free.
3- The customer also claims we charged him an exchange fee. That is not accurate. The $8.59 charge referenced was not an exchange fee; it was the price difference between the discounted bundle items originally purchased and the replacement items selected, which were a different product at a different price.
The customer did not contact us during or after completing the exchange to raise concerns about the pricing, color availability, or feeling forced into the outcome before leaving a negative review. Once we became aware of the concern, we explained the breakdown, offered to review any screenshot supporting the claimed refund amount, and offered to refund the $8.59 difference. The customer declined that refund.
We welcome all customer feedback, including criticism, and we always try to help customers reach a fair resolution. However, we cannot validate reviews that contain false information or materially misrepresent the facts of a transaction.
