Zomato Reviews 

Order ID 6764294552.
Item ordered from " Kakeda hotel" cybercity , Gurugram. I paid Rs 423 by paytm.
Food from sonewehere else( no name on
Packing) was delivered to my address by delivery partner Gholam Mustafa yesterday evening.

This is cheating and fraud. Because this is not from the hotel from whuch I ordered.

Please collect the items from my address and refund the money Rs 423/_ back to me asap please. Thanks

1)There is no name of kake da hotel anywhere on this ordinary packaging. Where was this purchased..??
2) I ORDERED FROM KaKE DA HOTEL CYBERCITY gurgaon. THERE IS NO NAME ON PACKAGING.

It is not the item that I ordered. Because I ordered from Kake da hotel, Cybercity Gurgaon..
This is not bought from Kake da hotel. Where is the bill of kake da hotel ??
There is no bill of kake da hotel and no Packaging of " kake da hotel".
BUNCH OF CHEATS. THIS ZOMATO

I EMAILED TWICE. THERE IS NO REPLY.

Ordered 2 set meals and only 1 was delivered. Submitted all the proof of items sent and details of my order and they refused to proceed with refund claiming that the restaurant sent the correct order.

Told them to check my proof again and refund that one item and they only copy paste the same reply that they "regret the situation but can't proceed with refund". Extremely unprofessional.

I canceled My order but stilli didn't receive my amount they are not giving response also how ever they are expert to rob

Horrible customer service. Couldn't get in touch with them at all, regarding horrible food quality from one of their restaurants. It's safer not to use this platform.

I placed an order on the 5 th March 2025 for food items which got cancelled and Zomato said they will refund the money paid immediately. It's nearly 7 days now , I am yet to receive my money back . It's an untrustworthy company. Please be careful with this fraudulent company!

in my area there's alot of problems i am facing.there are like price issues. the area i am located in there are operational issues. and many more.
they are not punctual and even their offers are not appropriate. it's my request to zomato to not take jammu lightly.

Thief’s, highly unprofessional, worst attitude creatures, a big sham on food industry.

Pathetic service- absolutely dissatisfied

This is useless reply that customer dint pick the call so the delivery partner canceled the order by himself that too prepaid order and after complaining no refund and no product delivery was made
Fraud zomato fraud delivey partner and executive ms veena depak kumar delivey boy fraud the action need to ne taken

Nanjangud a town (taluka) has many veg restaurants, but this cheap company shows no veg restaurant at 1330 in the afternoon
Ver poor service and bad mannered staff

Scam Alert!
I am appalled by the actions of Zomato, which have led to fraudulent practices and poor customer service. After placing an online order and paying ₹349.50, I attempted to edit my delivery instructions, at which point my order was automatically canceled. Despite this, Zomato proceeded to deduct ₹349.50 from my account, and refused to issue a refund when I raised the issue.

This is outrageous and an unacceptable way to treat customers. Zomato has shown no accountability for their error, and their refusal to resolve the situation makes it clear that they care more about profits than customer satisfaction.

I am sharing this with the public to warn others of the dishonest and unprofessional practices I’ve encountered. I will not stand by while companies like Zomato take money from customers without delivering the promised service. I urge others to be cautious when using this platform and consider the risk of losing your money without any support or resolution from the company.

Zomato Gold or Zomato Cold?

Wow, just wow. I must say, Zomato has truly mastered the art of testing human patience. If there was an award for “Slowest Food Delivery That Doubles as a Social Experiment on Hunger Management,” you guys would sweep the competition.

Let’s talk about today’s record-breaking disaster—the restaurant is 5 minutes away. Not 50, not 15. FIVE. A normal person could’ve walked there, had a meal, tipped the waiter, and strolled back before my food even left the kitchen. But not with Zomato! No, no, no. Here, we embark on a journey. My delivery partner, instead of heading towards me, took a scenic route in the OPPOSITE direction. Maybe he was sightseeing? Maybe he needed a spiritual awakening before delivering my biryani? Who knows!

Naturally, I contacted customer care. “Don’t worry, your order will be on time,” they said. On time for what? My funeral? Because that’s the only logical explanation at this point. An hour later, I call again, and now I get the real plot twist—apparently, the delivery guy’s phone is damaged, so he can’t accept orders. Ah, brilliant. So, instead of fixing the issue an hour ago, they waited for me to starve and then ask if they should reassign it. You tell me, Zomato—what was your backup plan? Manifest the food through sheer willpower? Hope I forget I ordered?

At this point, I have to ask—is this a food delivery app or an elaborate psychological thriller? Because I swear, even Christopher Nolan couldn’t write a more confusing timeline than my food’s journey.

But wait, the best part? Right before checkout, Zomato sweetly asks if I’d like to donate to "Feed India." Oh, the irony! I AM the one in need of food right now! Maybe I should start a donation campaign for myself—"Feed the Hungry Customer Waiting on Zomato." Imagine donating money to feed strangers when your own food is stuck in some parallel dimension. The audacity.

And just when I thought it couldn’t get worse… The new delivery guy isn’t even moving. It’s been 20 minutes, and this man is sitting like he’s meditating on my food, contemplating life choices. Customer care had the nerve to tell me I’d get my food in 15-20 minutes. Guess what? They’ve now graciously offered me an option to cancel my order. Ah, yes, because waiting over an hour just to be told, “Do you even want the food anymore?” is exactly the five-star experience I was looking for.

So what’s next, Zomato? Are you going to ask me if I want to cook it myself? Or will you launch a new feature where I pay extra for the privilege of actually receiving my order?

Zomato, I bow down to your groundbreaking levels of incompetence. Maybe next time, I’ll just light my money on fire—it’ll be quicker and probably more satisfying. Do better. Or don’t. Either way, I’m ordering from Swiggy.

I've noticed consistent delays in Zomato's delivery service lately. Despite paying a premium for quick delivery, the service often falls short. If delays become the norm, it defeats the purpose of using Zomato. It seems like Zomato doesn't fully understand the quick commerce business or prioritize customer satisfaction. Disappointing experience.

You will never get food if you have ordered the through zomato ..may be they deliver genuinely but they cheat 30 percent of people throught world not delivering the order and messaging your order got delivered ..but u won't receive ..neither ur delivery boy receive ur call or the restaurant person .. and when u email to customer support they will write sorry for the inconveniences that your order didn't get delivered ..we cannot return or compensate your refund ..fraud and cheaters all over places ..some may get good but I don't know how people have reported for the fraud of this company .never order from this app..you will loose the trust and money ...

Aromas Cafe & Bistro on Waterfield Road, Bandra, deserves a mention for the excellent quality of their food and outstanding service.

This is our third visit during our 10 day stay in Bandra and I can highly recommend this restaurant.

Order number #6479980450 i ordered a chickybiriyani from salem RR.. and initialy it showed i will get the food in 34 minutes and in few minutes it was showing 59 minutes delayed.. so i was cancelling the order.. and the app clearly showed i will get my refund to my original payment method... Because the order was still in preparation mode. And the delevery partner also not assigned... The app showed i will get my refund so i cancelled the order.. after cancellation i didn't get the refund.. even explained what exactly happend to the customer support.. they refused to refund the money.. such a frauds and scammer bastards..

Horrible experience. Food received doesn’t match the food displayed. No food quality control is in place. Finally no customer representative is in place with generic responses generated via chat. I have lost trust in this app. Hate from an Indian.

Zomato’s service has been declining rapidly. Recently, I ordered 10 items but received only 8, and the issue was denied despite clear evidence. In another instance, the same delivery rider handled two of my orders but delivered only one. Despite sending proof, Zomato claimed their GPS tracking showed the delivery was completed, ignoring my concern entirely.

Customer support is highly unresponsive—emails are met with generic replies, and there’s no way to escalate concerns via call. On top of that, stale food has been delivered multiple times, and refunds for such issues are never processed.

This poor service and lack of accountability have led to an extremely frustrating experience. @Zomato, please improve your service and address these concerns promptly!

Reason why we should not order food in Zomato.
a) All the restaurants are not quality restaurants. if the customers order food in such kind of restaurant it's headache for the customer only.
b) If you complaint the food is not delivered in time, Zomato will inform the customer we should not waste the food, but the reality is the restaurant have full load they will focus on the customer who is seated there and not for zomato,
c) Zomato will inform the customer they will take stringent action on customer, Just ask the zomato what action you are taking copy your email to the customer, they will not do because zomato needs money and they will have well in advance.
CUSTOMER :- PLEASE ORDER FOOD IN CASH ON DELIVERY CHECK THE QUALITY OF FOOD AND THEY PAY CASH

Ordered food and quality was not good. It's impossible to contact their customer service. U have to complain only through email, then they will take 72 hours to respond. Their response only with 100 rs voucher which is expired by the time they send you. If you tell them it's not valid. They keep copy paste same standard email that we resolved ur complained with voucher. It has 3 days validity we cant reverse it. When i pointed out this, they resend the same mail mentioned voucher validity for 30 days but actually the voucher doesn't exist. I asked them again and wanted to speak with them. They dont even your email correly before respond.. No way to call them.. only option is email. Thanks God they did not ask me to send letter complaints through courier.... lol