Zoe Vine Reviews 

Refusing to give me a refund after the tracked parcel returning to their warehouse 7 weeks ago!

This happened once before after waiting a month but they paid me straight away after I had to badger them.

This time I have heard nothing for a month after they apologised and said there was a 'system error'.

Looks like I will have to contact my credit card company to force the return through.

It’s been more than 3 weeks and I haven’t even received a shipping update. Deleted my first bad review because after a week of pestering, Electra from customer service promised me that I’ll have an update from the warehouse the following week. Now that week has passed and my order still hasn’t even shipped. Needless to say, I paid a lot if money for a dress that I don’t even know if I’ll ever get at all. Wrote to electra last Thursday again, no answer. Beautiful dresses, horrible company.

UPDATE: Received the dress, almost 1,5 months later. The quality is way below the earlier purchases I made from a re-seller. Like WAY below. Definitely not worth the 80€ I paid for it, and mind you this was 50% off, so it's about 160€. Looks like it was no more than 30€.

Took a month and a half to get a refund! And God I had to fight to get it!

No communication, no follow up, no response despite multiple attempts. I even had to reach out to customer service through Facebook after multiple unsuccessful times via the email they provide, and even there, I didn't get an answer before a month!! (Despite the fact that their return policy is 14 days..)
The website does not work properly (couldn't file the return form despite multiple attempts)
Additionally, it took them forever to send me the refund once they received the item.
It just didn't feel like a safe experience having a hundred dollars "in the air" with no communication..
The products are well made (nowhere near the fit they're showing for me but good quality) but shipping and returns are really expensive (about 12€ each way) which is a bit much considering the price of the dress.
Overall I wouldn't buy from them again considering the experience. The dress are beautiful but you end up paying half of it in shipping/returns and you're never even sure that you'll be able to send it back..not cool.

Almost 4 days since I placed an order and it hasn't even been dispatched yet. Literally there's no way to speak to them as they don't seem to respond to emails or phone calls. Extremely dodgy, I would NOT recommend at all.

I am very disappointed! Waiting almost 1 month for my order which I already paid!
They moved their warehouse to Germany and barely reply to any messages. Promised to send my order the day before yesterday but still nothing.
If you're not living in UK please think twice to order at Zoe Vine. Definitely not recommended even if they have great dresses.

I have bought a couple of dresses now and they are always great

Ordered from Zoe Vine via Silk Fred. Fantastic experience with their customer service department, significantly better when contacted directly in comparison to the fiasco that is Silk Fred. The product was beautiful and just as shown, and I wouldn't hesitate to purchase from them again.