Zocdoc logo
Visit website

Zocdoc Reviews 13,945

•
TrustScore 5 out of 5

4.8

Pharmacy
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, kindness, and helpfulness, making their visits pleasant and stress-free. The service is consistently described as excellent, with many appreciating the ease and efficiency of the booking process and the overall user experience. People find the website user-friendly and effective for finding and scheduling appointments quickly, often for the same day or week. However, some people were dissatisfied with issues related to appointment accuracy, with instances of bookings not being recorded by the provider's office. There were also concerns raised about the platform's handling of insurance verification and duplicate bookings, which sometimes led to unexpected charges for providers.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Reviewers highlight positive aspects of service. Customers praise the ease of finding specialists, quick... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Booking process

Customers had positive experiences with the booking process, praising its speed and ease. Many reviewers... See more

Website

People report positive experiences with the website. Customers find it easy to navigate and user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It doesn't get any easier than Zocdoc. I always get the doctor I want and can see ALL available time slots..without having to wait on hold interminably. I've used it several times now, and my appoint... See more

Rated 5 out of 5 stars

Easy online scheduling, as it should be the standard in the 21st century. I wanted to schedule an appointment with a specialist, and with the medical facility I usually use, the first availability was... See more

Rated 5 out of 5 stars

It was very positive I have high blood pressure which I've had more issues with the symptoms from treatment than discomfort from High Blood pressure. I typically have major issues with fatigue and c... See more

Rated 5 out of 5 stars

I was pleased to find a comprehensive list of local doctors on Zocdoc. Details, including a picture of the professional, where they were educated, and a bit about their personal style, are much more... See more

Company details

  1. Pharmacy

Information provided by various external sources

Zocdoc is the beginning of a better healthcare experience for millions of patients like you. With Zocdoc, you can find doctors you love and make appointments online, instantly – no more phone calls or long wait times! But simple appointment-booking is just the start. You can also see what other patients are saying with Zocdoc reviews, stay on top of important checkups with our wellness reminders, even fill out medical forms online – just once – and use them for future appointments. And while there are many ways we work to unite modern patients and doctors, Zocdoc has just one mission: to give power to the patient. We believe there’s no better way to deliver the great healthcare experience you deserve.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

This has been a disaster

This has been a disaster. I booked an appointment online and the provider had to cancel it at the last minute due to an elevator malfunction in his building (I can't climb several flights of stairs to get to his office). This is no one's fault but ZocDoc keeps contacting me about my appointment even though I have repeatedly responded that the appointment had been cancelled. I will never use them again!!!

29 April 2026
Unprompted review
Zocdoc logo

Reply from Zocdoc

Hi Randie, thank you for reaching out. We’re truly sorry to hear about your experience on our platform. We work hard to ensure a smooth booking process for all our patients, and it’s disappointing to know that things didn’t go as expected after you scheduled your visit. We understand how upsetting it can be to receive notifications for a cancelled appointment. This can happen if the office doesn't cancel the appointment through Zocdoc directly. We apologize for this and assure you this isn't the level of service we aim to provide. We're sorry for the inconvenience.

Rated 5 out of 5 stars

I often turn to Zocdoc to find…

I often turn to Zocdoc to find specialty doctors within my insurance network. My recent experience was finding a GI doctor close to my home with prompt availability, which I was able to do. I had a good experience with that Doctor and the process between Zocdoc appt and the doctors office was smooth.

27 April 2026
Unprompted review
Rated 2 out of 5 stars

Zocdoc had provided me with a great…

Zocdoc had provided me with a great patient panel; however, the system patients have for reviewing providers is significantly flawed. Patients may leave a numerical rating with no explanation. There is no provision for the provider to respond. Patients use the rating system to punish providers who are prohibited by their state regulatory boards from prescribing excessive amounts of controlled substances. Thereby, Zocdoc allows a platform for patients to slander providers and thinks this is an acceptable review. This is outrageous considering that the company espouses a commitment to integrity.

27 April 2026
Unprompted review
Zocdoc logo

Reply from Zocdoc

Hi Isaac, we’re sorry for the frustration you’ve had with reviews. Zocdoc uses a closed‑loop review system where only patients who booked and were seen can leave feedback, and our Trust & Safety team can only remove reviews that violate our policies (for example, hate speech, threats, or privacy violations). If you believe a specific review breaks those rules, please reach out to us with details by giving us a call at 866-962-3621 or email service@zocdoc.com so we can re‑review it. Thank you for sharing this feedback.

Rated 5 out of 5 stars

Dr Parry

Just had an amazing session with Dr. Parry. She asked all the right questions and was so positive and present throughout. Honestly, I wish she could be my therapist—such a rare find! Keep pushing forward, the right support makes all the difference.

23 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look