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Zocdoc Reviews 13,946

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TrustScore 5 out of 5

4.8

Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 1,745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, kindness, and helpfulness, making their visits pleasant and stress-free. The service is consistently described as excellent, with many appreciating the ease and efficiency of the booking process and the overall user experience. People find the website user-friendly and effective for finding and scheduling appointments quickly, often for the same day or week. However, some people were dissatisfied with issues related to appointment accuracy, with instances of bookings not being recorded by the provider's office. There were also concerns raised about the platform's handling of insurance verification and duplicate bookings, which sometimes led to unexpected charges for providers.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Reviewers highlight positive aspects of service. Customers praise the ease of finding specialists, quick... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Booking process

Customers had positive experiences with the booking process, praising its speed and ease. Many reviewers... See more

Website

People report positive experiences with the website. Customers find it easy to navigate and user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It doesn't get any easier than Zocdoc. I always get the doctor I want and can see ALL available time slots..without having to wait on hold interminably. I've used it several times now, and my appoint... See more

Rated 5 out of 5 stars

Easy online scheduling, as it should be the standard in the 21st century. I wanted to schedule an appointment with a specialist, and with the medical facility I usually use, the first availability was... See more

Rated 5 out of 5 stars

It was very positive I have high blood pressure which I've had more issues with the symptoms from treatment than discomfort from High Blood pressure. I typically have major issues with fatigue and c... See more

Rated 5 out of 5 stars

I was pleased to find a comprehensive list of local doctors on Zocdoc. Details, including a picture of the professional, where they were educated, and a bit about their personal style, are much more... See more

Company details

  1. Pharmacy

Information provided by various external sources

Zocdoc is the beginning of a better healthcare experience for millions of patients like you. With Zocdoc, you can find doctors you love and make appointments online, instantly – no more phone calls or long wait times! But simple appointment-booking is just the start. You can also see what other patients are saying with Zocdoc reviews, stay on top of important checkups with our wellness reminders, even fill out medical forms online – just once – and use them for future appointments. And while there are many ways we work to unite modern patients and doctors, Zocdoc has just one mission: to give power to the patient. We believe there’s no better way to deliver the great healthcare experience you deserve.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

For the first time

For the first time, I used Zocdoc services.I didnot know there is Chiropractor with my insurance

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Zocdoc made the booking process a breeze

Zocdoc made the booking process extremely easy and convenient. The platform is user-friendly, quick, and helped me find and schedule the right doctor appointment without any hassle. Great service and a very helpful tool for patients.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

I’ve been using Zocdoc for a while…

I’ve been using Zocdoc for a while because it’s easy, but I had a conversation with my doctor today that completely changed my mind. I am honestly disgusted by how this company treats healthcare providers.
I found out that every time we book on Zocdoc they charge the doctor a massive fee ($90 or more) just for the referral, not only that but they still charge the doctor even if I cancel the appointment!!
I’m deleting this app. I’m not okay with my healthcare provider being shaken down just so I can have a "cool app".

8 May 2026
Unprompted review
Zocdoc logo

Reply from Zocdoc

Hello Samantha, thanks for taking the time to share this, and we're sorry your view of Zocdoc has changed. Just to share a bit of context: Zocdoc is an optional marketing and advertising platform that providers choose to join to help grow their practice and connect with new patients. Providers can opt in or out at any time, and many find real value in the patients they meet through the platform. If you'd ever like to talk through how the platform works, our Service team would love to chat — feel free to reach out at (855) 962-3621. – The Zocdoc Team

Rated 5 out of 5 stars

Great Feet Care

The staff was kind and the service was good. The MD was knowledgeable and seen me in a timely manner with empathy and knowledge. The team was caring.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly doctor and staff

The pediatrician and staff were very friendly and attentive. The doctor was very patient with my 12 year old. She was encouraging and empathetic which my child appreciated immensely.

7 May 2026
Unprompted review

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