Zocdoc Reviews 13,946

For a physician like myself, Zocdoc provides an invaluable service. Unfortunately, patients may not understand that physicians are charged if they do not cancel within 24 hours, so if they are not planning to follow through, it is a significant cost to the physician. Also, there are challenges with scheduling in multiple times zones--the user interface is prone to allowing errors in scheduling in the wrong state. The developers seem disinterested in improving the software, though the service personnel really try to help.

If you use Zocdoc, you should know how it impacts your healthcare providers. This company functions as an advertising platform, and their fee structure is significantly impacting the industry.

Behind every click, Zocdoc charges your doctor or nurse an average of $50–$120 per booking. The most concerning part? Zocdoc often refuses to waive these charges even if the patient cancels or never walks through the door. This means your local clinic is losing money before they even see you.

When you think about the rising cost of healthcare, remember that a large portion of that money isn't going to the people treating you—it’s going to platforms like this. Zocdoc, I'm talking directly to you, myself and other providers our next stop is the Better Business Bureau, followed probably by a law suit, and we will not rest until we force you to stop your predatory policies.

Dr Vergas and staff are very professional , kind and down to earth. So easy to talk to and understand. I feel at ease asking questions and I understand what he's explaining. I always get right in and out. Its stress free! Great job!

ZocDoc allows clinicians to put staff under other staff for availability. While this seems like a great idea to give more options to clients, it is not executed well. Clients are not made aware enough that they are not seeing the "profiled" therapist. Also, when a client leaves a review, if the review was intended for the resource staff, it is actually placed in the "profiled" therapists account. This is for good or bad service. This feels misleading for potential new clients because they will not know if the comments are for the profiled therapist or a different one.

The timely response from the staff at Pinnacle, and I was seen by the doctor who I saw online. The professional and caring delivery of services and the desire to help was outstanding.

It’s everything they said it would be no surprises

Found a doctor, made an appointment, saw the doctor. Evereas great. Highly recommend zocdoc for finding a doctor.

This is the first time that an appointment was actually made and confirmed using an app outside of a doctors office.

Provider was knowledgeable and provided immediate treatment.

Friendly staff corrected my concerns when I was nervous
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Will be back to see them

The professionalism and kindness was exceptional

Today I went to Dr Derby that I found on zoc doc. I was so excited when he turned out to be awesome. So down to earth and social he fixed my feet problem. I was so worried about finding a great foot dr and I did. Staff is so nice and friendly. Very impressed with the whole experience. .

I was in pain and I had it taken care of.

Great service thank you

Nicky is a great listener and has given me a lot of great ideas and tools to use.

Everything was great, The doctor was very knowledgeable and very nice!

From the moment I started, I felt heard, understood, and supported. They create a safe and non-judgmental space where I can openly express myself.

Dr. Spadafore explains everything she is doing. Very professional and her staff also..

Great very knowledgeable and understanding ... got right down to business