ZigZag Reviews 49

Recently made a return with New Look. The process was super easy and quick. I was really impressed with how intuitive the process was, it made the process much less stressful, as making a return can often be. Will be shopping again with confidence.

The process to return my item with Druids was super simple and hassle free. Refund was back in very quickly as well so overall I’m a happy customer.

Easy returns experience.

After needing to return a pair of golf shoes I had purchased online the whole process was simple and straightforward. Excellent all round and no issues using the service again

I ordered a number of items on Secret Sales but had to return a few. The returns experience was really easy and quick! I got my refund within a day!

VERY TACTLESS...YOU ARE VERY RUDE WITH YOUR REPLY..The company does not accept candidates 30+ and above. There is an age limit. Just do not apply here if you are past your prime. : )

Amazing service. Have a solution for every situation.
Transformed the way our returns work and made the customer experience so much easier

Just ordered some summer bits and have to return a couple of really oversized bits.
I buy from MandM quite often and you can never quite tell if stuff will fit, it's a bit annoying that I have to return stuff quite often and that I have to pay for returns, but it's all made really clear upfront so I know what to expect. Requesting the label and tracking the return and refund is so easy.

Confusing. No support for customers. No idea how to return these goods. There is no cost calculator. Ruining my experience with Sport Pursuit. I will now never be able to shop there because of this horrible return service.

This retail returns software has been an absolute game-changer, earning every bit of its five-star rating. It’s transformed what used to be a frustrating, manual process into a seamless, automated experience, significantly boosting both our team's efficiency and our customers' satisfaction. From the intuitive self-service portal that empowers customers to handle their returns with ease, to the powerful automation that streamlines everything from label generation to refunds, this platform handles it all flawlessly.

We have had a great experience with ZigZag, they are very intuitive and responsive to all our business needs.
The ladies that manage our account Hannah and Stacey provide a superb service.
This service has made our returns offer simple and effective.

This is not fraud like ppl here say! I called to my bank and they asked whether I made any payment for parcel return and YES, I did it. It was Post Office actually. I paid for returning parcel to Flannels.

May be it will help for someone else!

I thought it was a scam when I saw it on my bank statement!

I never purchased or heard of these guys, yet I see money being pulled from my account and sent to them! How about that level of scamming

I’ve had to return items to a retailer twice now in the last 12 months. They use zigzag global. Each time within days, there have been unauthorised charges to Amazon and I have had to speak with my card company to have the charges reversed off and new card issued. The first time it happened I didn’t think anything of it (in sept 2023). Then again it happened last week. On review it appears that it happens just days after having a transaction with zigzag global. Call me suspicious but this seems too coincidental! Be aware.
Luckily the charges in my card were small amounts but if not stopped they could have continued to grow.

I ordered three pairs of shoes from House of Fraser and decided to keep one pair as the other two didn't fit.
I kicked-off the return process with House of Fraser via EVRI and purchased a return label for the two products I decided to return (receipt MTQ33TSQG45TK2C2 for HOF40000081815586)

Only one pair was refunded (£47 for Product Code: 122137/03/290) and not the second one (£60.00 for Product Code: 112045/03/290).
I contacted House of Fraser and after their investigated they are saying that only pair was received at their warehouse (Product Code: 122137/03/290) and that the second one (Product Code: 112045/03/290) is missing and hence they blocked my full refund.

After 4 weeks of back and forth with HoF and Zig Zag, they are washing their hands of any accountability to support me as a customer.

Despite my repeated pleas to HoF and Zig Zag asking them to liaise with EVRI (who are digging their heels and refusing to cooperate as well) to ultimately find a solution for the final customer.

Somewhere in the chain, my parcel was lost – Zig Zag and HoF’s strategy is to get the customer to chase 3rd party contractors (EVRI in this case) despite me purchasing the return label off their website!

Absolutely useless! I've been trying to generate a few returns with different companies who use these people, and all it keeps saying is it doesn't recognise my order(s)! And to contact the seller. Not helpful when it's supposed to be quick and easy. I've tried on multiple devices at different locations, and still no joy!

Ordered from Ted Baker but the sizes just weren't quite right - super simple returns process meant I got full refund really quickly.

Bought numerous dresses from New Look for a wedding so I could try them on at home. The returns process through ZigZag was so easy, yes there was a small cost but for the number of items I returned and the convenience, it's well worth it!

Had my account details stolen and then £220 stolen after paying for return via sports direct.