Update to review (below): Z Gallerie responded to me after I posted the review below and was extremely helpful in arranging a return of the navy blue pillows. Here are my comments to them: It... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I pre-ordered an item, it wasnt shipped at the promised time, I decided to cancel my order because I found something else. I have been calling and emailing this company for days and since the order... See more
Company replied
The item that arrived broken due to the fact it was very fragile but was quickly replaced and resent to us with the option of having a refund instead. However when the second one arrived it was in per... See more
Company replied
Z Gallerie has excellent customer service! Hazel and Josh have both been amazing! ...and not to mention their white glove delivery service-- amazing! They delivered my furniture, two weeks earlier t... See more
Company details
Written by the company
Anything but ordinary. Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Contact info
139th Street 1855, 90249, Gardena, United States
- 424-999-4626
- yourvoice@zgallerie.com
- www.zgallerie.com
4.0
Great
466 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Exceptional Customer Service from Carmina M
I recently ordered a beautiful vase from Z Gallerie, and unfortunately it arrived broken. While I was obviously disappointed, Carmina M completely turned the experience around. She responded quickly, arranged a replacement for me right away, kept me updated throughout the entire process, and even followed up to make sure the new vase arrived safely and in perfect condition.
Carmina was incredibly kind, attentive, and professional from beginning to end. Her level of follow-through and genuine customer care was exceptional and made what could have been a frustrating experience such a positive one. The replacement arrived perfectly, and I was so happy with the experience that I’ve already placed another order with Z Gallerie. Thank you, Carmina, for going above and beyond!
7 July 2026
Unprompted review
I had been looking for something to…
I had been looking for something to hang above my couch for awhile and I saw these wall decor was wasn't sure if I wanted to pay the amount. When I saw they had been discounted I went for it.
1 August 2026
Customer service agent Jevanie helped…
Customer service agent Jevanie helped with my exchange and made the whole process seamless.. Emmediately started my return, tracked ithe return and sent out my replacement simultaneously.. She let me know the day i would receive and followed up that day received to mske sure i was hsppy.. wasnt a large purchase and she gave it 5 star service .. couldnt be happier!
. Thankyou again Jevanie!
4 August 2026
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you so much for sharing your thoughtful feedback with us! We’re so happy to hear that Jevanie was able to make your exchange experience smooth and effortless. We’ll be sure to share your kind words with her—she’ll be truly appreciated knowing that her prompt assistance, careful follow-up, and dedication helped make your experience a memorable one.
Providing thoughtful and personalized service is always our goal, and we’re grateful for the opportunity to assist you. Thank you again for choosing Z Gallerie. We sincerely appreciate your support and look forward to welcoming you back in the future!
Warm regards,
Z Gallerie Customer Service
Reply from Z Gallerie
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that you love the beautiful glass cherry. Your kind words mean a lot to us, and we’re thrilled that this unique piece has brought an elegant and charming touch to your space.
Thank you again for choosing Z Gallerie. We truly appreciate your support and look forward to bringing you more beautiful designs for your home in the future!
Warm regards,
Z Gallerie Customer Service
Not As Advertised
We wanted a contemporary-looking white buffet that was as high as our old-fashioned one. I finally found one here. It was advertised to be 36" high and all white. But in the photos, it looked white and gray. I had called already with a question or two, but called the third time to make certain the buffet was all white and that the gray was just shadows from lighting. The guy on the phone said he looked at it personally and it was all white for sure, and that the gray colors were, in fact, due to lighting during the photo shoots. The buffet came, and it's not 36" H, it's 34" high. It's not all white at all; its white and three shades of gray. It's gray when the lights are on, when they are off, and when I put my face practically against the buffet drawers or doors. It's white and gray now that I'm writing this in the dark, with only computer light 8 feet away from it. It's not returnable or refundable, because of the huge sale on the last few in stock. It's not what your employee said it was, it's not what you advertised it to be, it's not what I thought I was ordering and paying for. But now it's mine. I've unsubscribed to your emails and hope to be done with Z Gallerie. This is totally disappointing.
17 July 2026
Unprompted review
Reply from Z Gallerie
Dear Linda,
We are truly sorry to hear about your disappointing experience with your purchase. We completely understand your frustration, especially when the item you received did not meet your expectations based on the information you were provided before placing your order.
Please know that we take your feedback very seriously. We have been actively looking into your order details and reviewing the information available to us; however, with the information currently provided, we have not been able to locate your order in our system.
We would sincerely appreciate the opportunity to further review your case and better understand what happened. Please feel free to contact our Customer Service team with your order details, and we will carefully evaluate your concerns and work toward providing a more appropriate resolution.
You can reach us through the following channels:
Z Gallerie Customer Service
Phone: 877.779.4255
Business Hours: Monday–Friday, 8 AM to 5 PM PST
Email: customerservice@zgallerie.com
We truly value your feedback and hope to have the opportunity to address your concerns, improve your experience, and rebuild your trust in Z Gallerie.
Best Regards,
Z Gallerie Customer Service
Lorrene C
Lorrene C. was very helpful and very knowledgeable, and she assisted me in placing my order. She was very patient and answered all of my questions in detail.
I want to thank her for her assistance and for being very professional. Thank you very much, Lorrene C.
6 July 2026
Unprompted review
Reply from Z Gallerie
Dear customer,
Thank you so much for taking the time to share your wonderful feedback!
We're delighted to hear that Lorrene C. provided you with such a positive experience. We'll be sure to pass along your kind words to her—she'll be thrilled to know that her patience, professionalism, and dedication made a difference while assisting you with your order.
Your support and trust mean a great deal to us. Thank you again for choosing Z Gallerie. We truly appreciate your business and look forward to serving you again in the future!
Warm regards,
Z Gallerie Customer Service
Thank you so much Queen and Colleen!!!
Thank you so much Queen and Colleen!!!
Both me and my Sister ordered the large gold trimmed fluorite crystal on the brass stand and we both love our fluorite crystal art stands!!! They are so beautiful and full of positive energy! My fluorite was missing the plastic tubes to keep my crystal in place on the stand.
I contacted Z Gallerie and both Queen and Colleen went above and beyond by offering options to receive white or clear plastic tubes for my crystal stand. They let me know I had to wait a longer for the clear plastic tubes, I let them know I would wait and they clearly kept me up to date with their excellent communication, patience, and shipping to get me the clear tubes that I wanted.
OMG! The wait and being patient was worth it!
I have my beautiful gold trimmed fluorite crystal with now the clear plastic for my brass stand that I am very satisfied with!!!
Thank you Queen and Colleen for EXCELLENT CUSTOMER SERVICE AND COMMUNICATION!!!
Z Gallerie is lucky to have you both as employees!!!
Love and Light, Anna
I love my fluorite!!! Check it out!
EXCELLENT CUSTOMER SERVICE!!!
Love you all!!!
Love and Light,
Anna
1 June 2026
Unprompted review
Reply from Z Gallerie
Dear Anna,
Thank you so much for your incredibly kind and heartfelt review! Reading your message truly made our day.
We're absolutely delighted to hear that both you and your sister love your gold-trimmed fluorite crystal art stands, and we're especially happy that the clear support tubes were worth the wait. We understand how important it is for every detail to be just right, and we're so glad we could help make your beautiful piece complete.
Your patience, understanding, and wonderful words mean a great deal to us. We’ll be sure to share your compliments with Queen and Colleen—they will be thrilled to know their care, communication, and dedication made such a positive difference in your experience.
Thank you as well for sharing your beautiful fluorite with us! We hope it continues to bring beauty, positive energy, and joy to your home for years to come.
We truly appreciate your support and are grateful to have customers like you in the Z Gallerie family. If there's ever anything we can do for you in the future, please don't hesitate to reach out.
With gratitude,
Z Gallerie Customer Service
BUYERS BEWARE:
BUYERS BEWARE:
I purchased two sets of dining room chairs. Upon opening the first box and removing one chair and examining, there was a scratch on the leg. I immediately contacted Customer service on Thursday, July 2nd, provided photos and was offered parental recent of $83. I explained I would consider the offer after I examined the other chairs. I examined 2 additional chairs and decided to its return the items for a full refund on Friday July 3rd. The representative advised that the first representative would respond. After waiting 24hours, I contacted the general customer service area on July 4th and was advised that a case was opened and under review for my return request. A return investigation process is not outlined on ZGalleries website! If it were I would not have purchased.
2 July 2026
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you for taking the time to share your experience. We are truly sorry to hear about the condition of your chairs upon arrival and the frustration you've experienced while trying to arrange a return.
We understand how disappointing it is to receive a damaged item and then feel uncertain about the return process. We sincerely apologize for the inconvenience and appreciate your patience while your case is being reviewed.
Please rest assured that we take your concerns seriously. To ensure your case receives the attention it deserves, we will assign one of our supervisors to personally review your case and follow up with you as soon as possible to work toward a resolution.
Thank you again for bringing this to our attention. We truly value your feedback and appreciate the opportunity to make things right.
Best regards,
Z Gallerie Customer Service
outstanding service
Hazel provided outstanding customer service throughout my furniture return to z gellery. She was incredibly helpful, professional, and responsive, making the entire process smooth and stress-free. She kept me informed every step of the way and ensured everything was handled efficiently. I truly appreciate her excellent support and would highly recommend her. Thank you, Hazel, for your great service!
1 July 2026
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that Hazel made your furniture return process smooth and stress-free.
Providing responsive, professional, and caring support is always our goal, and it's wonderful to know that Hazel kept you informed throughout the process and delivered the level of service you deserved. We will be sure to share your recognition with her—it will mean a great deal.
Thank you again for choosing Z Gallerie and for your recommendation. We sincerely appreciate your trust and look forward to serving you again in the future.
Best Regards,
Z Gallerie Customer Service
Reply from Z Gallerie
Dear Customer,
Thank you for your kind review! We're so glad to hear that you had a positive experience with Z Gallerie.
Your support and feedback truly mean a lot to us. We're committed to providing the best possible experience for every customer, and it's wonderful to know we met your expectations.
Thank you for choosing Z Gallerie. We look forward to serving you again in the future!
Best Regards,
Z Gallerie Customer Service
POOR QUALITY DEFECTED ITEM AND REFUSE TO REFUND
I am extremely disappointed with my experience. I spent a long time searching for the perfect lamp and was excited when it finally arrived, only to discover that it was defective. The lamp was noticeably out of level and did not meet the quality standards I expected for the price.
What made the experience even more frustrating was the customer service. After receiving a defective product, I was asked to provide additional photos and was told I may be responsible for return shipping costs. By that point, the lamp had already been disassembled and repackaged for return. Expecting a customer to unpack, reassemble, photograph, and repackage a large defective item is unreasonable.
I paid for shipping, waited for delivery, received a defective product, and then had to argue over return shipping. This was my first purchase from this company, and unfortunately it will be my last. A company selling premium-priced products should stand behind its quality and make the return process right when a customer receives a defective item.
21 June 2026
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and inconvenience you’ve experienced with your purchase.
Regarding the request for additional photos—please know that our intention was never to make things more difficult for you. We ask for photos as part of our standard quality assurance process to help us accurately identify the defect and document the issue with our production team. We certainly do not expect you to go through unnecessary trouble, and we regret that this added to your frustration.
To be clear: if our investigation confirms that the lamp is indeed defective due to a manufacturing or quality issue on our side, we will take full responsibility—including covering all return shipping costs and providing a full refund or replacement, as you prefer. However, if the item is found to be in good working condition and the issue does not qualify as a defect under our policy, our standard return terms do require the customer to cover return shipping. We hope you can understand that this policy helps us maintain fairness for all customers.
We are genuinely sorry that your first experience with us has been so disappointing. We hope you will give us the opportunity to regain your trust, our customer service supervisor will be reaching out to you directly to discuss a resolution. Please keep an eye on your email.
Best Regards,
Z Gallerie Customer Service
I ordered a lamp 30 inches tall
I ordered a lamp 30 inches tall. It was supposed to be alabaster. I have alabaster 1amps, this lamp you can pick up with two fingers.
The lamp came without any of the hardware I needed to put the shade up or the finial but, what was most distressing was the lamp is not alabaster - I also had to purchase the hardware to put up the shade - I paid for an alabaster lamp so they misrepresented sent me an impostor. I called them multiple times emailed - i knew it wasn’t alabaster but had a specialist look at the lamp and it is not alabaster- I implore everyone to not give your business to this company. The misrepresentation is disgusting and they will not respond or do anything to help the situation.
Gross business scamming practices!!! You should be ashamed.
4 May 2026
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration caused by your recent shopping experience.
Regarding the lamp base material, we have carefully reviewed the issue and immediately verified it with our factory. According to our investigation, the product is made of natural alabaster stone. However, we understand that there may be a difference in expectation regarding weight, texture, and appearance compared to other alabaster products the customer has seen.
We sincerely apologize that the product did not meet the your expectations and caused any misunderstanding. We will also coordinate with our product and website operations teams to further review how material descriptions are presented, and to improve product information clarity in the future, in order to avoid similar confusion.
Moreover, we are very sorry to learn that your order was missing essential installation components, including the lampshade fittings and decorative finial. We fully understand how disappointing this must be.
We also kindly note that our customer service team has reached out a few times without receiving a response. We understand you may have been busy or may have missed our messages, and we sincerely apologize for any inconvenience this may have caused.If you still need the missing parts, we can arrange an immediate replacement shipment. If you have already purchased them locally, please keep an eye on your phone and email, as our team will contact you shortly to assist further.
Once again, we sincerely apologize that this experience did not meet your expectations. We are committed to resolving this matter promptly and appreciate your feedback, which helps us continue improving our products and service.
Best Regards,
Z Gallerie Customer Service
Excellent Service
Jane, the customer service representative was very professional. She listened carefully and patiently. She initiated and monitored the transaction from start to finish. Her follow up communications were timely and clear.
The order, shipping and delivery were as promised.
2 June 2026
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you so much for taking the time to share your experience with us.
We are truly grateful for your kind words and delighted to hear that Jane provided you with professional, attentive, and consistent support throughout your entire journey. Ensuring that our customers feel heard, informed, and well cared for is at the heart of what we do, and it is wonderful to know that Jane’s dedication helped make your experience a positive one.
We also appreciate your recognition of our order, shipping, and delivery process. Feedback like yours means a great deal to our team and serves as a strong motivation for us to continue delivering the level of service and care our customers deserve.
Thank you again for your trust and support. We look forward to serving you again in the future and providing you with more beautiful products and exceptional experiences at Z Gallerie.
Warm regards,
Z Gallerie Customer Service
Cant get refund
I pre-ordered an item, it wasnt shipped at the promised time, I decided to cancel my order because I found something else. I have been calling and emailing this company for days and since the order had not been shipped there should not be a problem to cancel and get a refund. But I cannot get this place to give me a refund for an item that had not been shipped but already fully charged to my credit card. This is absurd!
After a lot of attempts company refunded my money.
26 May 2026
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you for your feedback, and please accept our sincere apologies for the frustration this situation has caused you.
You are absolutely right — we should have responded to your cancellation and refund request much sooner. I want to confirm that your order was canceled and the refund was processed on Friday, May 29. A confirmation email was also sent to you on the same day. We are very sorry that the email may not have reached your inbox — this is unacceptable and we are looking into what went wrong.
Could you kindly check your bank or credit card account to see if the refund has already been posted? If not, please let us know, and we will follow up with you immediately.
Internally, we have reviewed our service records and found clear room for improvement. It is not acceptable for a customer to wait days without resolution on an unshipped order. We are taking immediate steps to improve our response times and ensure situations like this are handled promptly and professionally in the future.
Once again, we are truly sorry for the inconvenience and for losing your trust in this experience. Please feel free to reply directly so we can assist you further if needed.
Best regards,
Z Gallerie Customer Service
This has to be the worst company I’ve…
This has to be the worst company I’ve ever dealt with. I purchased six items and they all came defective. The gold sconces are rusty and color fading. There are dents and cracks in the other items. I’ve been trying to get an exchange for each item for over a week now and all they do is give me the run around and ignore my emails. Their products are way too overpriced for the poor quality they are.
If I don’t get this resolved soon, I will be contacting my bank and report this charge as fraudulent.
25 April 2026
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you for sharing your feedback with us. We have carefully reviewed your records and are truly sorry for the frustration this situation has caused you.
To make things right as quickly as possible, we have prioritized your order and arranged replacement shipments. Please refer to the email we've sent for full details.
We also hear your concern regarding the handling of your exchange requests over the past week. The representatives involved have been personally addressed and retrained, and we are taking meaningful steps to ensure this does not happen again.
Thank you for allowing us the opportunity to earn back your trust. Once again, we apologize — deeply and sincerely — for the inconvenience and frustration this has caused.
Z Gallerie Customer Service
Dispute Charges with Your Bank or Credit Card Co.
Purchased the Dualis pillows that were advertised as double-sided (pictured and described twice on the website as having the"same fabric on both sides"). They arrived, and were one sided. I emailed, sent pictures, spoke with their customer service three times, even escalating to a supervisor, and was told twice they'd call me the next day. The supervisor even gave me a specific time, saying he'd call me by 12:30pm PST. When I didn't receive a call, customer service then claimed the supervisor "tried" calling me but "you didn't pick up." Do they really think we are that STUPID? We all have smart phones and we know if someone called us or not. They are committing consumer fraud. This company is a scam. Do not purchase from them. They are liars and you will be deferred to a call center staffed with people who speak and behave exactly like scammers who defraud the elderly. They are detached, almost mocking you, and repeat meaningless, scripted phrases, going around and around in circles. They don't take notes or document your requests or issues - instead they give fake assurances. I reported them to my credit card company and disputed the charges for a full refund.
18 April 2026
Unprompted review
Reply from Z Gallerie
Dear Laura Martin,
Thank you for sharing your feedback with us. We are truly sorry for the frustration, disappointment, and wasted time you have experienced.
We are very sorry that the pillows you received did not match the product description. We have communicated with our product and operations teams, and we confirmed that the images and information on our website were incorrect. This was entirely our fault, and there is no excuse. We take full responsibility. We have processed a full refund for your order on May 5th. The refund should appear in your account within 3-5 business days.
Additionally, we’ve emailed you the compensation details and a follow-up on your communication with our supervisor. Kindly check your inbox — we hope this helps bring you some peace of mind.
Again, we apologize from the bottom of our hearts for letting you down. We hope you will give us a chance to do better in the future. Thank you for your patience.
Best Regards,
Z Gallerie Customer Service
The worst customer service
The worst customer service. Read the reviews, this isn't a company you want to purchase from. We bought a piece of art that came CRACKED and they had a huge song and dance on whether they would accept a return, and then tried to tell us that we needed to pay shipping back to them. After a month, we finally received a refund. Shame on us for ordering from them again. I received the wrong size sconces and wanted to exchange them for the right size-- they refused to honor this, and just kept trying to get me to take a partial refund instead. There's a reason the reviews are so bad.
8 April 2026
Unprompted review
Reply from Z Gallerie
Dear customer ,
Thank you sincerely for taking the time to share your honest feedback with us. We truly value your candor, as it clearly highlights where we fell short and shows us exactly where we must improve our service.
We are sincerely sorry for the frustration and inconvenience you’ve experienced. We completely understand how disappointing it must have been to receive a damaged item, go through a lengthy return process, and then encounter issues again with a subsequent order. Please accept our heartfelt apologies for these experiences.
Based on the information currently available to us, we have only been able to locate order #20066885 in our system. Please be assured that we take your feedback extremely seriously. Within the next 48 hours, we will assign a dedicated customer service specialist to thoroughly review your case, reach out to you directly, and work toward a fair and reasonable resolution.
Regarding the other order you mentioned , could you kindly provide the order number or any related purchase details? As soon as we receive this information, we will prioritize it for immediate investigation and keep you updated on our progress.
Please keep an eye on your email inbox and phone, as our specialist will contact you shortly to discuss the next steps and resolve both matters for you.
Once again, we are truly sorry for letting you down. Our priority is to make this right, provide you with a solution that is fair, and work tirelessly to earn back your trust. Thank you for giving us the opportunity to improve.
Best Regards,
Z Gallerie Customer Service
Outstanding Customer Service from Ken M.
Ken M. at Z Gallerie provided outstanding customer service. He was responsive, professional, and thoughtful throughout the entire process, taking the time to review my concerns carefully and communicate clearly. What stood out most was his willingness to help and his commitment to making things right in a fair and generous way. He turned a frustrating situation into a very positive experience, and I truly appreciated his patience, follow-through, and care. Excellent service.
17 February 2026
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your experience—and for your incredibly kind words about Ken. We're truly delighted to hear that he was able to turn a frustrating situation into a positive one for you.
At Z Gallerie, we believe that great service isn't just about solving problems; it's about listening with care, communicating with clarity, and treating every customer with the respect and generosity they deserve. Ken embodies these values every day, and we're so grateful to have him on our team. We've already shared your feedback with him and the wider team—your recognition means the world to us.
It's customers like you who inspire us to keep raising the bar. If there's ever anything else we can help you with—whether it's styling advice, order updates, or simply answering a question—please don't hesitate to reach out. We're always here for you.
Thank you again for trusting Z Gallerie with your home. We look forward to serving you again soon.
Warmly,
Z Gallerie Customer Service
Thin cheap Podva bedding comforter
I ordered what I thought was a plush comforter with 2 pillow shams and what I received was a thin cheap sheet of paper. I reached out to the company to return it and I was told they did nothing wrong and I need to pay the return fees and shipping, ridiculous! Why charge a customer that’s not satisfied with the cheap products you’re selling.
8 February 2026
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent purchase did not meet your expectations, and we sincerely apologize for any disappointment this has caused.
Your comments are very important to us, and we have already shared them with our product team for further review as we continuously work to improve the quality of our offerings.
We understand that our customer service team is currently in touch with you regarding this matter. Please know that we are committed to finding a resolution and truly appreciate your patience as we work toward a solution that we hope will address your concerns.
Should you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly.
Warm regards,
Z Gallerie Customer Service
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