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Zenni Optical Reviews 

166,470
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 5,395 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, stylish design, excellent fit, and accurate prescriptions of the products. Many appreciate the very affordable prices, finding them significantly cheaper than traditional options. The ordering process is described as easy and quick, offering a vast selection of frames and helpful virtual try-on features. However, some customers noted issues with product quality, such as lenses scratching quickly, coatings not adhering well, or glasses arriving warped. Additionally, a few people experienced unexpectedly long delivery times, with some orders getting lost or facing delays.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Quality

Consumers generally report positive experiences with product quality, often highlighting great prices and... See more

Price

Users describe positive interactions with price, frequently highlighting the great and affordable prices for... See more

Order

Customers consistently note positive experiences with order, finding the process easy and straightforward,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and straightforwardness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering prescription glasses from Zenni Optical was an enjoyable and straightforward experience. Being able to sort styles for my face shape and view each pair on my facial image assured me that I wa... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Zenni for glasses. I purchased two pair and ended up needing to return. The process was quick and easy. Customer service is quick to reply and help manage the return for a refund. My... See more

Company replied

Rated 5 out of 5 stars

Zenni offers stylish eyewear at very affordable prices. They are flexible if you have issues with your purchase. I have bought several pairs of eyeglasses over the years, even telling friends and fami... See more

Company replied

Rated 5 out of 5 stars

I received an empty zenni parcel in the mail. Glasses fell out somewhere in transit. Zenni asked for some details to confirm, and then immediately re-made the lost order and used expedited shipping to... See more

Company replied


Company details

  1. Glasses Store
  2. Clothing Store

About Zenni Optical

Written by the company

Image Placeholder

In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”

20-Years

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(166,470)

4,922 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and economical

Fast and economical ! Will order again

14 October 2025
Zenni Optical logo

Reply from Zenni Optical

Thank you so much for your wonderful review! We are absolutely thrilled to hear that your experience with us was so fast and economical, and knowing that you are already planning to order from Zenni again truly makes our day.

Providing high-quality, stylish eyewear with speedy delivery and unbeatable, budget-friendly prices is exactly what we strive for every single day. Thank you so much for your support, and we cannot wait to craft your next favorite pair of glasses!

Rated 5 out of 5 stars

Ordering was easy and my prescription…

Ordering was easy and my prescription sunglasses are great, no issues at all.

11 June 2026
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Reply from Zenni Optical

Thank you for your review, Kevin! We are so pleased to hear that ordering was easy and that you are enjoying your prescription sunglasses without any issues.

Rated 5 out of 5 stars

Everything was smoothly done and…

Everything was smoothly done and quickly delivered

13 June 2026
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Reply from Zenni Optical

Thank you for your review, Richard! We're so pleased to hear that everything went smoothly and that your order was delivered quickly.

Rated 5 out of 5 stars

Gone with Zenni for Year!

Great and easy site, especially for reoccurring purchases, gone with Zenni for years!

20 June 2026
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Reply from Zenni Optical

Thank you for your review, Ken! We are so happy to hear that you find our site easy to use, especially for your recurring purchases, and that you have been a loyal customer for years. We truly appreciate your continued support!

Rated 5 out of 5 stars

Really a good quality product

Really a good quality product, and the price is the best.

12 June 2026
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Reply from Zenni Optical

Thank you for your review, Carla! We are absolutely thrilled to hear that you are so pleased with the quality of our product and found the price to be the best. We strive to offer excellent value to all our customers.

Rated 4 out of 5 stars

Dark sunglasses

I've received some great sunglasses. I have ordered 3 pair and each one has lasted me several years. My latest pair are nice and dark for the really sunny days. The only part I don't like is they are a bit tight on my nose so I will need to have them adjusted.

12 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review! We're so happy to hear that your sunglasses have lasted you several years and that you enjoy the dark lenses for sunny days. We do have an adjustment guide linked below that may help you, but if that doesn't resolve the issue, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.

https://www.zennioptical.com/how-to-adjust-your-eyeglasses

Rated 5 out of 5 stars

Great service and options

They make the process so easy to order and I love the options available to choose from. I had problems with my 1st pair, due to my own fault, and they let me return them and reorder. Great customer service. Love my glasses.

12 June 2026
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Reply from Zenni Optical

Thank you for your review, Michele! We are so glad to hear that you find the ordering process easy and appreciate the variety of options available. It's wonderful that our customer service team was able to assist you with your first pair, and we're thrilled that you love your new glasses!

Rated 5 out of 5 stars

They was very helpful when I had to…

They was very helpful when I had to call and send a pair back

12 June 2026
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Reply from Zenni Optical

Thank you for your review, Paula! We're happy to hear that we were helpful when you needed assistance with your return. We appreciate your positive feedback!

Rated 5 out of 5 stars

Glasses are just what I expected.

Glasses are just what I expected.
Arrived on time.

20 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review, Leslie! We're glad to hear the glasses met your expectations and arrived promptly. We appreciate your feedback.

Rated 5 out of 5 stars

Saved $660

I'm a vet and those who know... I had to get a new prescription which the va pays for but, after the eye exam I asked how much it would be to replace the lenses I have...REPLACE. It was like she was running an adding machine! "Progresive lenses...uv coating...transitional...scratch resistant...$850". I almost fell down. I've always been happy with Zenni, same deal with new frame...$89 shipped. Come on, make it make sense. Thanks Zenni, even got an extra polarization so I can see in water while fishing, blocks the glare on the water. LESS THAN $100.00USD.

12 June 2026
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Reply from Zenni Optical

Thank you for your review, Michael! We appreciate you sharing your experience and are glad to hear you found a solution that works well for your needs. We understand the importance of affordable and quality eyewear, especially when considering various lens options. We are happy that you are enjoying your new lenses, particularly the polarization for fishing!

Rated 5 out of 5 stars

Great eyewear at an affordable price

Great eyewear at an affordable price. Why pay $300+ for a pair of glasses when you can custom made glasses, with hundreds of styles to choose from for under $100?

21 October 2025
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Reply from Zenni Optical

Thank you for your review, John! We are so glad to hear that you appreciate our affordable prices and the wide selection of styles available. We believe everyone deserves access to great eyewear without the high cost, and it makes our day to know we've hit the mark for you.

Rated 5 out of 5 stars

The best deal!

The variety of frames and sunglasses is amazing! I got 2 glasses for the price of one pair of frames from my local doctor.

12 June 2026
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Reply from Zenni Optical

Thank you for your review, Monique! We're so happy to hear that you appreciate the wide variety of frames and sunglasses we offer. It's wonderful to know that you found such great value with us.

Rated 5 out of 5 stars

I recommend this company regularly

I recommend this company regularly. Large selection, accurate descriptions and the try on feature helps tremendously!

26 April 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review, Leslie! We are so happy to hear that our large selection and accurate descriptions, along with the try-on feature, have been so helpful. We truly appreciate you recommending us regularly!

Rated 5 out of 5 stars

Love my glasses

Love my glasses! Can’t beat Zenni.

12 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review! We are so delighted to hear how much you love your glasses and that you appreciate our brand.

Rated 5 out of 5 stars

The representative April is what made…

The representative April is what made my experience the best!

18 June 2026
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Reply from Zenni Optical

Thank you for your review! We're so glad to hear that our representative made such a positive impact on your experience. We appreciate your kind words!

Rated 5 out of 5 stars

My daughter recommended Zenni to me

My daughter recommended Zenni to me, and I couldn't be happier with your product! The entire process, from start to finish was amazing! I even requested a fast delivery, and it arrived when expected.

Upon opening my new Harbor View polarized prescription sunglasses, it was immediately apparent that they were a quality product.

It was amazing to experience the quality, feel, fit, and clarity!! The prescription is, arguably better than my regular glasses.

This company exceeded every expectation!

Their price point came in far less than what I've experienced in the past.

I highly recommend, and will be ordering more soon!!

18 July 2026
Unprompted review
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review! We are so delighted to hear that you had such a wonderful experience with your new polarized prescription sunglasses! It's fantastic to know that the quality, fit, and clarity exceeded your expectations, and that the prescription is even better than your regular glasses. We truly appreciate your kind words and are thrilled that we could provide such a positive experience from start to finish, especially with the fast delivery. We look forward to helping you find more amazing eyewear soon!

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