Ordering prescription glasses from Zenni Optical was an enjoyable and straightforward experience. Being able to sort styles for my face shape and view each pair on my facial image assured me that I wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommend Zenni for glasses. I purchased two pair and ended up needing to return. The process was quick and easy. Customer service is quick to reply and help manage the return for a refund. My... See more
Company replied
Zenni offers stylish eyewear at very affordable prices. They are flexible if you have issues with your purchase. I have bought several pairs of eyeglasses over the years, even telling friends and fami... See more
Company replied
I received an empty zenni parcel in the mail. Glasses fell out somewhere in transit. Zenni asked for some details to confirm, and then immediately re-made the lost order and used expedited shipping to... See more
Company replied
Company details
About Zenni Optical
Written by the company
In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Contact info
448 Ignacio Blvd, #332, 94949, Novato, United States
- 800-211-2105
- service@zennioptical.com
- www.zennioptical.com
4.5
Excellent
166K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely service and good glasses
25 June 2026
Reply from Zenni Optical
Thank you for your review, Gayle! We are so pleased to hear that you experienced timely service and are happy with your new glasses.
I love my sun glasses that I ordered
I love my sun glasses that I ordered. Unfortunately the AI picture of the regular glasses that I ordered did not show the appropriate size on my face. The glasses are way too big for the size of my face and I fear I just wasted a bunch of money on glasses I’ll never wear.
24 June 2026
Reply from Zenni Optical
Thank you for your review! We're sorry to hear the glasses did not meet your expectation. At Zenni we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time.
We recommend measuring a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
Product quality and customer service…
Product quality and customer service are excellent. Prices are fair
24 June 2026
Reply from Zenni Optical
Thank you for your review, Natalie! We are so thrilled to hear that you are pleased with the quality of our products and the service you received, and that you found our prices to be fair.
I have ordered around 12 pair of…
I have ordered around 12 pair of glasses from Zenni. I have been happy with all of them! I don’t need to spend 300-500 for glasses, I spend $100 or less and I have progressive lenses.
17 June 2026
Reply from Zenni Optical
Thank you for your review, Carol! We are so pleased to hear that you've been consistently happy with all 12 pairs of glasses you've ordered from us, especially with the value and quality of our progressive lenses. We appreciate your continued support!
Reply from Zenni Optical
Thank you for your review, Wallace! We're glad you found us.
The quality price and glasses are a 10…
The quality price and glasses are a 10 hands down I've ordered multiple pairs and are happy with all of them 😊
17 June 2026
Reply from Zenni Optical
Thank you for your review, Rebecca! We are so happy to hear that you've been consistently pleased with the quality and price of our glasses, and that you've enjoyed every pair you've ordered. We truly appreciate your loyalty!
Reply from Zenni Optical
Thank you for your review, Wesley! We are so pleased to hear that you've had a great experience with both our pricing and the quality of our products. Providing excellent value is something we truly strive for.
Reply from Zenni Optical
Thank you for your review, DeAnna! We're glad to hear you love the glasses!
Easy to work with
So, initially I ordered one pair - and it did not look right. I thought there was something wrong with them, so Zenni kindly sent me a replacement frame. It was exactly the same, so I chose not to keep them. They gave me store credit which I promptly received after returning the 1st pair (which they made very easy to do). I was able to get a different pair, which I absolutely love. Lenses are nice and clear, they fit really well, no adjustments needed on arrival. Very easy to work with Zenni. This is easily my 10th pair of glasses and I don't plan to purchase elsewhere anytime soon.
17 June 2026
Reply from Zenni Optical
Thank you for your review, Lisa! We're so glad to hear that even though the initial frame didn't quite meet your expectations, our team was able to assist you with a smooth return and store credit process. It's wonderful that you found a different pair you absolutely love and that they fit perfectly right out of the box! We truly appreciate your continued loyalty.
They are always very understanding and…
They are always very understanding and have been great with helping with credits. You don't know what your actually getting til you get it and they have been great about my returns. They are not a scam and will actually work with you if you are unhappy about what you received. The prices are GREAT even with my progressive lenses and the quality if very nice.
24 June 2026
Reply from Zenni Optical
Thank you for your review, Anita! We are so happy to hear that you are satisfied with your experience and that our team has been helpful with returns and credits. We strive to offer great quality and prices, and your feedback means a lot to us!
Very happy with my purchase.
Very happy with my purchase. Love the frames. Everything was as described. Quality is as if you went to any eyeglass place. This is my second pair.
16 June 2026
Reply from Zenni Optical
Thank you for your review, Homer! We are so happy to hear that you are very pleased with your purchase and love your frames. It's fantastic to know that the quality met your expectations, just like an optical store, and that this is your second pair with us. We truly appreciate your continued support!
I bought a pair of glasses that became…
I bought a pair of glasses that became scratched after only about a month, despite being kept in their case when not in use. I contacted the company to report the issue, but I never received a response. I chose to buy from them because their advertising featured an "optometrist," which gave me confidence in the quality of their products.
18 August 2025
Unprompted review
Reply from Zenni Optical
Thank you for your review! We're sorry to hear that your glasses scratched so quickly despite being cared for, and we sincerely apologize for the lack of response when you reached out to us.
We appreciate you for bringing this to our attention and we'd like to check further into this, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
Reply from Zenni Optical
Thank you for your review, Steven! We're glad you found us!
Educate your customers on progressive…
Educate your customers on progressive lenses that the taller the lens the more area of you will be able to see through for short medium and far distances. Even though I bought the premium progressive lenses the width of view through the lenses is not very wide.
16 June 2026
Reply from Zenni Optical
Thank you for your review, Louise! We appreciate you sharing your feedback regarding progressive lenses. We understand your concern about the width of view, even with premium lenses. We are always looking for ways to improve how we educate our customers on the benefits and characteristics of different lens types. If you have further questions, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
Shipping took over a month so 3 stars
Shipping took over a month so 3 stars. The checkout process was simple and same with selecting frames and adding my prescription. My only additional complaint is that the lens options are not adequately explained and often default to the more expensive option.
23 June 2026
Reply from Zenni Optical
Thank you for your review, Josh! We sincerely apologize for the extended shipping time you experienced. We understand how frustrating it can be to wait for an order.
Your feedback is invaluable as we continue to improve our products and services, and we are here to help if you decide to give us another try. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
Good for the price.
The selection and price of the sunglasses is amazing. When I had an issue with my frame breaking, they were quick to replace it.
However, the quality was not as good as I thought it would be. My lenses easily pop out when I'm slightly adjusting the frame or nose piece. I dropped my glasses from a low height, and the frame broke right by the screw.
22 June 2026
Reply from Zenni Optical
Thank you for your review, Jacob. We're glad to hear you appreciate our selection and pricing, and that we were able to quickly replace your frame. However, we're truly sorry to learn about the issues you've experienced with the quality of your glasses, specifically with the lenses easily popping out and the frame breaking. We understand how frustrating this must be. We appreciate you bringing this to our attention.
Your feedback is invaluable as we continue to improve our products and services, and we are here to help if youd decide to give us another try. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
I still have not received my order!!!
16 June 2026
Reply from Zenni Optical
Thank you for your review, Tony. We're sorry to hear that you haven't received your order yet. We completely understand how frustrating it can be to wait for an order, especially knowing how important it is to you.
Our standard shipping timeframe for all orders is 7–14 business days. If you have not received your order within this timeframe, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We would be more than happy to assist you.
Reply from Zenni Optical
Thank you for your review, Brenda!
Phenomenal service,quick delivery
Phenomenal service,quick delivery , and all around amazing sunglasses and glasses.
16 June 2026
Reply from Zenni Optical
Thank you for your review, Trevor! We try our best to provide you a memorable shopping experinece and we're glad we achieved it!
Reply from Zenni Optical
Thank you for your review, Jamie! We're glad you found us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.