Zenith Home Improvements Reviews 

Cannot believe how much money has been taken from my mother in law. She had a rep knock her door and decided on getting a quote for new soffits fascia and guttering, she ended up signed up and paying monthly with a "huge" discount if she had a Zenith board outside the house for a month, she was then harassed with phone calls and had yet another rep round and felt bullied into signing up for a new conservatory roof, once fitted the panels are dented and the new fascia is cracked and brickwork damaged, when being fitted a passing comment of "just try an hide it" was made! This was mid April and still not been replaced. Since they then contacted her again and she ended up with a new front door and French doors, they put the old cat flap in and forgot the new one and the chain lock that was 2 months ago and only tomorrow are we getting the new cat flap, this is without the multiple phone calls from sales and we can offer 50% off of any future work to which I may add when she mentioned having a new front door the phone was put down on 3 occasions and apparently it was new staff mistake... 3 times!!!
Dont waste your money. It's a terrible service and they prey on the vulnerable.
No offers of compensation have been made but rest assured I wont let this go.

This company bullies people into a sale make promises they do not keep.
Constantly hound you as soon as they have your details
Snd lie about their intentions.
The window child locks are cheap and poor quality.
Worst company I have had the misfortune to deal with

Installed replacement Garage door; this was the second purchase from Zenith and completes the house. All good - Surveyor was good professional and friendly. Fitting service efficient, neat, tidy and the fitter was very experienced.

Salesman was efficient. Window fitters were very efficient. That is where any good review has to end. We have been plagued by aggressive and rude phone calls from Zenith despite asking, repeatedly for them to stop. The latest one was today 09/08/2019 where I was informed I had booked an appointment with them to "come and take photos" (we have had that one at least a dozen times), I informed the man on the phone that I had already told their manager to stop phoning. He asked when I had spoken to the manager. I could not remember the exact date, so he sarcastically said "it is not exactly a hard question is it". I told him not to be so rude. He demanded to speak to my husband. I refused. He put the phone down. Had I known I was going to be subject to many, many rude and aggressive phone calls, I would never have had my windows fitted by them.

We had someon from zenith come to give us a quote and after all of the usual chat about how good they are we got a quote which was far too high for our budget. The usual call was made to a manager and they knocked the price down too £2500 with a cash back card and a holiday scheme they have with a different company. We went ahead and had the windows fitted in December. The fitters were nice enough but left a mess and silicone in our carpets. There turned out to be a hole in one of the units which was fixed about 3 weeks later. It's now 8 months later and dispite me making 6 phone calls we have not had the cash back card or the details about the holiday. Today I was told that the card was stopped in April. As we have a large family the card would have been a massive help. I'm expecting a call today from a manager but I have no doubt that won't happen either. Don't bother with this company. Once they have your money they don't care about you as a customer.

We replaced 6 windows and a back door, and some of the handles are stiff so you almost feel like they are going to break when you try to open them. Our window broke in the cold weather in February and I paid for a replacement immediately- I thought it was under warranty but was informed it was not. It is now August and we still have a broken window. I have spoken to 3 call centre operatives who have said they will chase the purchasing department. Calling you end up on hold for 20 minutes- something I can’t afford to keep doing. Emails have been unanswered.
Very poor customer service from what I thought was a trustworthy company.

Zenith quoted for replacement windows , at a price that was fair. The installation was very professional, quick, no fuss, clean and tidy. Would certainly recommend Zenith for price and quality.

My Coving looks wonderful as does the guttering. People who have seen it thought it looked really great too. The men were very professional and when they were finished there was no mess to clear up after them. JOB WELL DONE!!!

slightly pressurised selling techniques, I intended to buy anyway but the rep was at my house for over 3 hours when I was told it would be an hour to 1.5 hours, we did have a bit of banter but I felt the time was excessive. Surveyor was good professional and friendly. Fitting service good, took longer than other window fittings I've had from other companies however this was a bay window with 3 sections, and I felt he did a very thorough job. possibly could have cleaned up after himself a little better but I didn't pick him up on it at the time, had I done so I'm sure he would have rectified the situation.

The fitter Adam has done a great job. I had the guttering, fascias and down pipes replaced, both front and back. He worked singlehanded and finished the job in only a day and a half. I would have given 5 stars but I was disappointed with the scaffolding being left up for over a week after the job was finished and the sarcastic response I got from the scaffolding company when I rang them didn’t help !!

Had used Zenith before for 9 windows and 2 doors (one composite) so when they called telling me i can get upto 50% off i jumped at the chance and they sent a sales rep that evening. The sale rep arrived and asked if he could sit as it would take a while to quote for a single door, i reluctantly let him and he proceeded to give us the usual schpiel about how great zenith are. I mentioned that if we were to buy we would be cash buyers and the rep then mentioned a £349 admin charge for this. ££349 admin charge on cash but none on a credit account which has more time and paperwork involved. After choosing style of door, colour and glass without letterbox, spy hole, knocker or numbers the quote was over £3400 to which i laughed, a quick call to a manager and this was slashed to just over £1400 which is twice as much as a similar door with the same 10 year warranty from wickes. As i know Zenith manufacture their own products to keep costs low this was far too steep and i subsequently declined the quote. Feel free to use Zenith but always get a second or even 3rd quote. Dont buy into the buying group nonsense to save yourself money on the spot, if you look around you are less likely to be taken advantage on.

Zenith contacted me by phone asking if I was thinking of replacing any windows or a conservatory. We had been thinking about getting quotes for a new conservatory. The telephone operator explained about a government scheme that is aimed at becoming energy efficient & a government backed £2000 grant towards windows or conservatory replacement. We agreed to the salesman coming to quote. Almost immediately he told me what the telephone operator had said wasn't true !! He quoted almost £28000 for a fairly simple small conservatory which could be done for around £19000 in some kind of postcode offer scheme with advertising. This company seems totally untrustworthy as did the salesman. Furthermore my home telephone number is new & nobody has this number!! When the called they asked for someone who doesn't even live at my address but proceeded to ask if I was the homeowner. This company operates an aggressive sales technique which should be stopped. I'd never use a company like this & I will be formally complaining & insisting my details are deleted from their database in accordance with the new data protection act of 2018.

Just had Adam and Peter? from Zenith round to quote on gutters/boards and soffits after a cold call at my door. Person who originally knocked asked if we were interested in new stuff which we are then he said they were redoing their brochure and wanted a house to photo for before and after shots. If we agreed we would only pay for materials. An hour later 2 sales men turned up and gave us around an hour and a half's schpiel about what they can do and how good Zenith are before a price was even mentioned. Over 4.5 grand for 2 straight runs of gutter and boards for a mid terrace. When we said we would not commit they gave us more schpiel and the price magically dropped to 2600. After I had already said that would be exactly what they would do why wasn't that the price at the start. Still took a further 10 mins for them to leave because we were not prepared to sign now. No written quote left no calling card no phone number just an hour and a half of hard sell. Also what we were told by the original caller was completely different to what happen. We were told, no pressure quick quote and measure up and nothing mentioned about before and after photos. (if it sounds too good it usually is)

I had new fascias/suffixes/guttering installed by Zenith in early July 2019. This should have been a quick and easy thing for Zenith to quote me for, but it turned out to be a complex and error prone activity by a seamingly incompetent member of the Zenith sales force. It took at least 4-5 home visits (wasting at least 7 hours of my time) to get a proper quote for the work, even with me having to point out obvious mistakes. It was only after the surveyor came that a proper and thorough quote was produced. There were even mistakes made on the finance form (3 attempts to get this right).
Even after all of this hassle, there was mis-communication within Zenith on what was actually required (items missed off the installation list, etc..). Contacting Zenith was also very difficult - they go by the name of Zenith, Job Worth Doing, Kairos-Group, ... It was also very difficult to get an official paper based quote with a contact name and telephone number. They also have numerous email addresses, which makes contacting them next to impossible. It's like they don't don't want to talk to you, or don't understand about branding their company properly!!

Now for the good stuff - the installers were first class, polite and very tidy. They completed the installation within 3.5days and I am extremely pleased with the outcome and the price I paid.

If only Zenith (or whatever they are called) could get their quoting slicker and a sales team who know what they are doing.

So in summary, I would only recommend Zenith if you are willing to put up with delays, wasted home visits and a frustrating experience.

I had a porch installed 4 years ago and i have had to call them out for a second time. This occasion i am unable to secure the door or even lock it. On speaking to customer services i was informed that the company that deals with this has gone into liquidation and if i want my porch door repaired i have to pay £90 just for call out not including parts. As per contract i was given a 10 year warranty and customer service has told me point blank that it means nothing. I find this totally unacceptable as a contract should be honoured.

Disgraceful company. Stay away

Wow... I could not believe how terrible this company is! Totally uniquely bizarre!

Firstly, they contacted ME about this great deal they have on.... a new store opening etc etc etc. So I said yes, come for a visit it’s perfect timing. I changed my plans and wait in all evening for them to never show up, not even a phone call.

So the next I get on the phone and complain and begrudgingly arrange a second appointment... And of course no apology from them!

This time a nice enough gentleman turns up but then refuses to give me a quote because my wife wasn’t present and called me a ‘single sit’. Tells it’s company policy not to quote to one person. Then he rings a colleague to confirm but instead of starting the call about this they spend 5 or 6 minutes talking about solar panels on another property and when they both last visited head office etc... eventually gets off the phone and tells me ‘no - I can’t do a single sit’. And off he went...

Talk about wasting my time and on two occasions!

Absolutely bizarre!

The organisation, was fantastic & the fitters Scott & Scott were great & they cleaned up after themselves

i found everything was done on time & the installers were very effiecent