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Zazzle  Reviews 28,632

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TrustScore 4.5 out of 5

4.5

e-Commerce Service
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Review summary

Created with AI, based on recent reviews

Evaluating 4,617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the excellent printing and materials used. Many appreciate the wide variety of unique items available and the ease of customizing their orders. The delivery service is frequently mentioned as fast and efficient, with many orders arriving earlier than expected. However, some customers have reported issues with orders arriving damaged or with incorrect personalization. A few people also experienced problems with customer service regarding reorders or tracking issues, and some felt the quality of certain items did not meet their expectations.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, fast, and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website and app easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You always produce what I create "in my mind"--so I realize that when I need something Unique and Special, it's Zazzle. I tend to do T-shirts, but my personal business card always gets responses --... See more

Rated 5 out of 5 stars

What made my experience great is that when Zazzle did not have the exact doormat I ordered, they were very helpful and quick in helping me to to through the return process. Also they allowed me to do... See more

Rated 5 out of 5 stars

I received my item sooner than expected. Great quality, the printing was perfect. I was very pleased with my order. I’ve gotten many things from Zazzle and never been disappointed.

Rated 5 out of 5 stars

Beautiful cards very impressed. Pretty quick delivery. Great initial price, great variety of products; highly recommend. Peace Sherri Lynn Long Time Gone

Company details

  1. e-Commerce Service
  2. Decoration and Interior Design Store
  3. Online Marketplace
  4. Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have been using Zazzle for years!

I have been using Zazzle for years. I’ve used them for my wedding, invitations, holiday cards, party favors, gift bags, party decor and more. I know and trust I’m getting great products at an unbeatable price, plus their reliability and prompt service is unmatched, I have no reason to go anywhere else!

13 April 2026
Unprompted review
Rated 3 out of 5 stars

While I love the design

While I love the design, I don't like the texture of the paper.
Overall the experience is very good, except for that.

13 April 2026
Unprompted review
Zazzle logo

Reply from Zazzle

Hi Jenn,

I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Rated 5 out of 5 stars

Easy and stress free ordering

Ordering off Zazzle was super easy and stress free. I created and ordered our seating chart cards off here and they came out exactly how they looked on the computer! Shipping didn't take long at all!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Recent cost explosion…

Actually I love Zazzle and have been ordering there since 2021. I was just about to get a new order together when I saw the cost have recently risen by 130%!!! The last order I got 10 papers for €170, now 10 papers costs €394. Its devasting to my work as a furniture artist. I won't be able to shop there anymore, I can't afford that!

19 April 2026
Unprompted review
Zazzle logo

Reply from Zazzle

Hi Hannah,

Thank you for your continued support since 2021, we really appreciate it. We’re sorry to hear about your concerns regarding the recent price changes and understand how impactful this can be for your work.

Pricing can vary due to a number of factors, but we truly value your feedback and will make sure it’s shared with our team.

If you’d like to discuss this further, please feel free to reach out to us at support@zazzle.com or via chat.

Kind regards,
Zazzle Team

Rated 5 out of 5 stars

What made my experience great is that Zazzle made my day!

What made my experience great is that when Zazzle did not have the exact doormat I ordered, they were very helpful and quick in helping me to to through the return process. Also they allowed me to donate the item to a charity, Last Chance Ranch, Quakertown, Pa so the charity can use it for their Spring auction to help the many animals they have rescued.

19 April 2026
Unprompted review

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