Zazzle UK Reviews 

2,654
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers frequently mention that the product selection is truly fantastic, featuring wonderful bespoke options and smooth ordering processes. People also love the personalized items, noting that they are beautifully crafted, very high quality, and ideal for special gifts. Some reviewers were not happy with delivery delays, missing items, and inconsistent print quality on their custom orders. A few other people also felt that customer support was unhelpful and extremely difficult to reach when trying to resolve urgent issues. Consumers occasionally experienced damaged packages or items that arrived broken after shipping.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers report mixed quality regarding... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers frequently report severe delays, wrong... See more

Quality

People report ambiguous experiences with quality, as while some reviewers praise the good materials,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some consumers experiencing significant... See more

Customer service

Consumers find customer service to be mixed, as some reviewers experience frustration with unhelpful chatbots... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products and the bespoke options were simply fantastic. The graphic and image selection was perfect. The time from order to delivery was great too. The product i selected (metal d... See more

Rated 3 out of 5 stars

This is the third time I have ordered bible verse stickers to pop into Christmas cards. The previous two orders have worked really well. This time, the stickers arrived very promptly but were slightly... See more

Company replied

Rated 3 out of 5 stars

Box arrived damaged. Invitations inside has not been wrapped in plastic like the first set of them had meaning that they were very damaged upon arrival.

Company replied

Rated 5 out of 5 stars

Very good personalised tree decorations. I have ordered 4 from zazzle so far. They are a good keepsake of loved ones that have passed. Recently bought one of my lovely dog that I miss so much. Good pe... See more


Company details

  1. e-Commerce Service
  2. also in
  3. Decoration and Interior Design Store
  4. Online Marketplace
  5. Printed Clothing Store

Written by the company

Shop and Customise Millions of Products


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(2,654)

120 reviews in the last 12 months

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Rated 3 out of 5 stars

Tie from China via USA, not that sustainable.

Nice tie, but 100% polyester, made in China and shipped from the USA. Ironic given that the tie was a 'climate crisis ' design.

14 October 2025
Zazzle UK logo

Reply from Zazzle UK

Hello,

I am so sorry to hear about your tie order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.


I look forward to assisting you further!
Thank you,
kitty

Rated 3 out of 5 stars

Decent product, quality was okay. Lead time was great.

Great service. Bought from the UK, came within 14 days which was really nice. Even though the dartboard works, it is not like the normal ones we are used to in the UK, it is a lot harder and made out of cork, therefore it leaves marks/holes. Also it arrived slightly damaged on one corner. I understand this is not there fault and it is something that could happen when travelling from US to UK. The damage is not that bad, just the paint under the number 15 has been rubbed off.

14 October 2025
Zazzle UK logo

Reply from Zazzle UK

Hello,

I am so sorry to hear about your dartboard. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.


I look forward to assisting you further!
Thank you,
Kitty

Rated 1 out of 5 stars

Absolute terrible

Absolute terrible. Placed an order as a gift, received confirmation of order. They then seem to have cancelled without notifying me. Delivery was meant to be yesterday and only just seen it had been cancelled by checking status. Shocking service. Too late now to make other arrangements. Waste of time and huge let down. I now need to find something else in 3 days.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Zazzle

My order was processed and dispatched rapidly, and I received regular updates as my parcel made its way to me. Excellent customer service!

3 October 2025
Rated 1 out of 5 stars

Waiting 2 weeks for an order that had been cancelled!

I have been waiting over 2 weeks for my order only to find out that it had been cancelled the day after I had put my order in! No email to explain why. My wedding is in 6 weeks so have wasted 2 weeks on waiting for this order! I will never use their services again, don't bother wasting your time.

5 October 2025
Unprompted review

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