Zalando Reviews 

I've never had such a bad customer service experience. It seems, the agent was playing dumb on purpose, or just really did not want to help me, and get rid of me as fast as possible.

I've been trying to order for 4 days, but kept getting the same error. Only suggestion the agent had, was to restart my computer, even though I had the problem on desktop and mobile.

I am a regular customer of Zalando, I had an issue with a bill and had to experience an unwelcoming customer service employee today (Frau Dobic - not sure of the spelling).
Customer service is about giving the customer a chance to explain themselves especially if German is not their first language. I do not want to say it is racist but its plain rude. Regardless of the issue discussed or who is right or wrong.
Thanks

Still have not received my order, contact form on their CH website is unavailable so you have to call and they keep no record. First time using them and highly disappointing.
Order no. 10701105481725

Zalando.ch
They won't let me order without paying upfront and said there's no problem with my account. They said it's a problem that happens sometimes and there's nothing they can do about it. Ridiculous.

This problem has been ongoing for 3 days and all I get is try again. There's no one to escalate and no-one else can help you. But I can call and they'll explain it again! Ridiculous. I would be ashamed to be head of their customer service.

Update: 20th Oct
I've checked my credit rating and there is no problem and customer service at Zalando just refer me to part it's site to contact them and the email address given just bounces back. I'm closing my account and going shopping old style and a little help from other online retailers.

if I could I would put 0 stars, they sent me the invoice for an article already returned and they tell me that now the article is disposed of and I have to pay it anyway, speechless! as if that weren't enough, a few days later they send me an invoice of 250 chf for items that have always been returned !!!stay away from these scammers, I hope you can get away with the worst this world has to offer.

Also if you ask to speak to a manager they won't let you!

I am always very happy with all the services and the fast deliveries from Zalando. Today I must add that also their Customer service is excellent! Very friendly and very ready to help you in any way possible.
One of my payments is delayed because of external reasons, I called and let them know of the situation. They were very proactive and understanding, they understood my situation and act immediately with a very good option/deal for me.
Well Done customer service team!
Thank you for your engagement!

Near a decade of shopping from Zalando and I've only ever had positive experiences. Always timely shipping, easy and free returns, and the customer support alse does a great job.

They sent me the wrong item. I returned it but was not reimbursed for a month. According to customer service. I should have informed them. But I DID. They even sent me an email confirming it. Big mess up and they try to all make it my fault!

Terrible experience with their Zalon box stylist service, do not recommend at all. They ignore my tips and what I would like, send all the wrong colors and sizes and send a repeat item previously already returned and in the end, still want to be paid for the service! What service? Move away, there’s plenty of other nice sites to order from.

Mostly very happy with the quick delivery and prompt communications.

Paid 2 invoices in 1 go (getting tired of all these bill that come in bits and pieces). Then they start sending reminders to which i reply that i already paid. Not understanding that now they send money back if it doesn't fit the exact amount, they dont even inform you that this has happened (I have paid before 2 invoices in 1 and it was fine) and their app doesn't say anything on this. Now i am being chased by infoscore for a bill of 27 CHF but i have to pay 97.20 CHF. Talk about massive markup. Paying that and never using Zalando again, and I have used it a lot, in fact for nearly all my shopping. Now, looking for another app/web-site.

i paid for several orders in advance . Zalando then cancelled some items on those orders saying that they are out of stock , which is strange but anyway, I was then left chasing them to get a refund for the items which they cancelled and did not deliver . If they cancel items after they received the money in advance, the refund should be automatic but it is not so .You will have to contact them and request for your own money to be sent back to u .

i like it.
it is a bad theres nomore rabattcorner available with
seldom coupons

Ordered many times from Zalando, always excellent service!

Cancelled order for Converse after several days, they obviously didn't have the stock to sell. Now sold out everywhere.

As long as you do not have problems everything is fine. As soon as you need customer service it really depends to whom you are writing. I used chat, sometimes nice people who try to help. Often really bad customer service, which actually contradict each other. One is saying this as an excuse but the other one says something different. It might be a struggle and you need a lot of patience. There are truly better online stores with a much better service.

Quick shipping and very easy returns!
Never had a problem that couldn't be resolved by their customer service.