ZAGG Reviews 

£35 for one screen protector! Bought off official Google store so the warranty doesn't apply. 10 DAYS! 10 DAYS! IT WAS PLACED ON A TABLE BY THE PORT OF THE PHONE AND THE TIPPING OVER BROKE IT! £35!!! I HAVE A MOUS CASE ON IT TOO SO ITS NOT EVEN LIKE A DIRECT IMPACT

Placed an order (#18243193) because the website clearly said I would receive my product by January 20th. I received no package, tracking information, or even a shipping label.

When I finally called customer service, they told me it wouldn’t arrive until at least January 26th and that the order hadn’t even shipped yet. On top of that, they said they don’t work on weekends—which makes no sense, because they’re perfectly happy to take people’s money on Saturdays and Sundays.

If the delivery actually takes 10 days or more, they should be honest rather than make false promises. It feels misleading and disrespectful to customers.

At this point, I’ve requested a refund and cancellation. They responded that they can't cancel my order. I have to submit a cancellation form after I receive the product, and we don’t know when. I won’t be ordering from this company again, and I wouldn’t recommend them to anyone. This whole experience has been frustrating and a waste of time.

Nothing can improve this company. I ordered a keyboard case for my ipad and the hinge broke within the warranty period, so I received another one (plus shipping of course). It was stated that i return the defective one, It took several emails for them to send a return label and I returned it. Now I get an email every 15 days that I should return the keyboard or they would charge me for the replacement. I have the tracking info that shows they received it. I sent them an email that I was contacting my CC company to make sure they did not charge me again, What a rip off company.

In Feb 2025,I purchased a ZAGG screen protector (lifetime warranty) and had Best Buy install the protector. When it cracked, Best Buy referred me to ZAGG website because they no longer carried the iphone 15. Although I registered for warranty replacement, I haven't received a replacement and I have waited for over 6 months. Zagg doesn't honor their warranty. Save your money.

Worst Products

I have spent AUD $140 on both case and screen protector, this will remain one of my worst purchase ever in my life, the screen protector got damaged within 3 days after dropping from small height (15cm) and the case power button not working after one month later. I filled for warranty but shipping cost me $40 which is somewhat equivalent to buying a new one.
I would urge customer to buy from SHEIN or Temu because their quality are worse than Temu product.

First of all, you have to wait on the phone for about an hour to get anybody to answer even if you’ve registered it you still can’t deal with their website. I will never deal with this company again they suck. Their customer. Service sucks. Supposedly you get a lifetime warranty, but then they charge it $10 to ship a new one out and that one will eventually crack as well $10 to ship something that would cost $.58 in the mail give me a break but the worst part is having to wait on the phone you wait and wait and wait. Never again what I deal with this company.

I ordered a screen protector for my new watch on 28/12/25…. Almost 3 weeks later I’ve still not received it. I have made an enquiry to which there response was, “Our team is moving through a queue of conversations, and we appreciate your understanding as we make our way to yours. Please do not reply to this ticket until you've heard from one of our agents as it could delay a response. Hang tight — we’ll be with you soon!”
So, basically, should I reply to the email it’ll be delayed further? I wish I had read the reviews before purchasing so I would’ve known to avoid the company.

I did not receive my order yet. And no update from the support people also. Is there any way to even call them. How do I ask my refund. this company is a fraud. never purchase any thing from here.

Bought my iPhone & screen protector ($60) December 26,25 had to make a warranty claim on the screen protector December 31,25. That warranty cost me almost $30 after shipping and the cost of the screen protector. Had the 2nd screen protector put on yesterday January 11,26 and it is already broke. Waited on hold for customer service for 45min for them to tell me their screen protectors are designed to do that when you drop them. Excuse me? So you're telling me everytime I drop my phone I'm gonna have to get a new one again at $30 a crack? I don't think so absolutely not. I dropped my phone on carpet. I know they're designed to do this so your actual phone screen doesn't break but when you advertise as the toughest screen protector on the market and it can't even hold up to being dropped on carpet what a joke. DO NOT WASTE YOUR MINEY!

Spent a lot of money for a screen protector and 3 days later it was coming off. We were out of town at the time it started coming off so we couldn't get back until day 8. They said we could pay $12 under warrenty to have it replaced. What a piece of crap. I won't shop there again.

Made an order with 2-3 day express shipping. still have not received the item or notice it was shipped. finally found a phone number and was told that it is 2-3days shipping after they process the order which is now 5 days. Customer service wouldnt cancel the order for an item not yet shipped.

The product is faulty. It seems like a scam. My first purchase was at a Verizon store and the Verizon sales consultant put it on as she had done hundreds before. Within 2 days it began to loosen at the edges so because of the so called (life time warranty, I ordered a new one. It cost me a shipping fee which was over $10. I followed the instructions perfectly as they make it easy with the tray provided. Now the new screen protector i put 4 days ago is starting to separate on the edges. I paid over $60 for $4.49 worth of faulty material and now everytime i need a replacement which seems like every few days, it's going to cost me over $11 to replace. IT'S A SCAM PEOPLE! DON'T BUY THIS PRODUCT!

I have been a very satisfied customer of Zagg (Aspen Grove) for several years. Today Michael was able to set me up with a new iPhone cover with my favorite color! Like Michael, all the Zagg employees have been very pleasant to work with, and provide products and services immediately. Kudos to Michael, a great asset to the Zagg Team!

Incredible bad glasshield. It’s super strong it says, but mine has broken 2 times without even dropped it. And the lifetime warranty🤣, I used that and had to pay 7.99 euro for shipping. Don’t buy this.

This is a scam company. Warranty free replacement, sure but then you get charged shipping and handling $50+. I sent 10lb packages overseas for less. S&H is $8 tops.
Do your self a favor and order anything else on Amazon, cheaper and free shipping.

Terrible product. Started bubbling about a week after installing per Zagg's instructions. Very pricey and don't let the warranty fool you. It is not free, the price of shipping probably costs more than what it costs for them to produce them. I would suggest going with a different manufacturer.

Registered it and when I went for a replacement they canceled it two days later. I re did it. They canceled it again. I called and sent my receipt and she charged me and said it was all good and guess what - It was cancelled again !!!!

I had a very disappointing experience with the Zagg Glass XTR5 SureFit screen protector. The product developed multiple large bubbles during installation, despite careful application and following the instructions to core, and I have installed if not more at least ten similar protectors before without any issues.

Zagg’s support options were also unreasonable. The first option was a “goodwill replacement,” but only after going through a long process: emailing support, creating an account, fill an online warranty form, upload proofs, wait for approval, and then using a link again order “free” replacement that still requires you to pay for shipping. The second option was to return the product, again at my own cost for shipping, even though the item was faulty. In affect pay for 20 dollars shipping to receive a replacement.

In effect, there is no genuinely free return or replacement for a faulty product, and the company places the blame on the customer instead of standing for its "SureFit" claim and its quality.

Now onto the second screen protector this year.They advertise that you can hammer the screen and it won’t break.What a laugh the least little thing knocking it cracks it.Just had to pay another 7.99 for shipping.Might as well just buy cheaper ones from Amazon, they might last longer

TERRIBLE COMPANY. They lie about their warranty. They make you pay $10 in shipping for a cheap screen protector that broke in 3 days. I registered my screen on the website and ordered my replacement only for it to be cancelled TWO DAYS LATER. They said i never sent proof of purchase after i had already sent the digital and paper copy of my receipt. I finally gave up. Do not purchase from this company.