I thought the customer care team was very responsive and respectful with questions regarding the product and the return. I’m sure majority of the world loves the scent, but it was just too overpower... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yves Rocher has wonderful products. The shipping is quick. They are one of the only companies that know how to pack items properly. They deserve 5 stars just for the packaging. Everything is done... See more
Yves Rocher has been a dependable resource for helpful, reliable and just plain fun products! Plus they always have lovely, delightful fragrances! I’ve had many many years of experiencing all the wond... See more
Company replied
I have been a long time customer. I love all of their products. My all time favorites are: The Monoi body products Plumping Volume Shampoo & Conditioner... See more
Company details
Written by the company
As the leading cosmetic brand in France, Yves Rocher has been dedicated to skincare and beauty based on botanical ingredients for 65 years. Our philosophy centers on botanical cosmetics - products derived from natural ingredients - crafted with plants grown in our own fields.
Contact info
United States
- www.yvesrocherusa.com
4.7
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I’m very happy when they help me out…
bongjoon494@gmail. I’m very happy when they help me out with 1667$ hours ago here
24 November 2024
Unprompted review
Terrible customer service Il
Terrible customer service I have sent an email this morning about my three review points being added to my current points of 391. 150 need to be added for a total of 541 points in the loyalty club program. These reviews were completed on Tuesday and have yet to be added we are going on the 4 day now. I also messaged online and no one has bothered to respond at all. I need this added so I can take advantage of the sale before it ends and before the products are sold out.
23 November 2024
Unprompted review
Obsessed with the products
I would like to express my gratitude and appreciation to you all about your amazing products. I am obsessed about every product I purchased. Wow ❤️
5 November 2024
Unprompted review
Misleading shipment service.
Misleading. They say they will ship with USPS, but they actually use FedEx Smartpost first before handing it off to USPS. FedEx Smartpost is absolutely terrible and can take up to a month to get your package. Be aware of this before buying from their website.
17 June 2020
Unprompted review
They are horrible
They are horrible! They don’t answer the phone, the girls that work their are rude and can’t process your info or orders correctly. I can’t believe they are in business. I hope they go out of business. Look at ALL the bad reviews they have on google and everywhere else. Their products are nothing special. Everyone needs to report them to the BBB.
28 January 2020
Unprompted review
Poor shopping experience and customer service
I have been with the company for 5 years by now. I love the products. Very high quality, natural, plant based and really working at least for me. I never had a problem delivering my orders to my own address. However, forget sending a gift to your friend. It is next to impossible. It is a very easy task and other websites have no problem doing it. However, every time you put a different address in delivery section with Yves Rocher, it is a good chance that your order will come to you, not to your friend. It is like Yves Rocher is not interested in spreading the word about their products. And what really puts me down is that they are aware of it. The customer service rep told me the other day that, yes, I know there is a problem, I know the website is convoluted, I apologize but cannot help with anything, I cannot change the address even if the order haven't leaved the warehouse yet, in fact I cannot even say with certainty which address it is supposed to go to. So, based on that, Yves Rocher you are getting only 2 out of 5 no matter how good your products are.
17 December 2016
Unprompted review
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