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YPP Lettings Reviews 

194
•
TrustScore 4.5 out of 5

4.4

Student Housing Center
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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly staff and dedicated maintenance team for providing exceptional daily service, welcoming visitors warmly, and efficiently resolving various apartment issues. Customers deeply appreciate the prompt assistance and helpful advice received during thorough property viewings and exceptionally smooth moving processes. Some reviewers were not happy with the poor communication, confusing tenancy check-out processes, and inadequate handling of complaints by office representatives. Consumers also mentioned that several minor and major maintenance problems remained unresolved for many months, leaving tenants to deal with persistent difficulties and significant personal frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising team members for being... See more

Service

Customers had positive experiences with service, frequently praising helpful staff members who went out of... See more

Location

People report ambiguous experiences with location, noting that some spaces are nice and well located.... See more

Customer service

Reviewers express mixed feelings about customer service, highlighting both frustration and appreciation.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mark H is very professional, helpful and friendly as well. He managed to fix most of the problems that were reported, while he helped us to report others as well. Shout out to him. And thank you so mu... See more

Rated 4 out of 5 stars

Alex was very warm and interactive even in the course of repainting the water mark noticed in the apartment.

Rated 5 out of 5 stars

Sister Nikki Cheung is really such a kind person! I just moved to Oasis Residence and encountered some problems. Sister Nikki Cheung at the front desk helped me deal with them very patiently—she told... See more

Rated 5 out of 5 stars

Alex has been very kind and thoughtful throughout the whole flat maintenance process which was carried out during my working from home hours. He showed impressive attention to detail and he was very c... See more

Company details

  1. Student Housing Center
  2. Educational Institution
  3. Real Estate Rental Agency
  4. Student Dormitory

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(194)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Good maintenance

I had a ceiling issue, and luckily, Jason Boyles was the maintenance person who came to fix it. He was very friendly, communicative, and did an outstanding job.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Shelley is a star

Live Oasis St Albans Place is a lovely building, beautiful sitting areas and rooms.

Shelley has been wonderful and is super friendly, so lovely to be around and chat too.

1 October 2024
Unprompted review

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