Yours Clothing Reviews 

My biggest issue with Yours is that they seem to have a poor understanding of what plus women want and what suits them. They need more v necks, more draping and more figure flattering styles.

I also find it very annoying that you have to pay for delivery AND returns. Most other retailers don’t do this. So I end up paying almost a tenner to try things on that don’t look good on me and then get returned. I won’t be bothering with them again.

I love the brand and the variety of sizes and styles they offer. They really give a younger and more stylish approach to plus size clothing. They offer great quality products and great value

I won't be using this company again. I paid extra for guaranteed next-day delivery because I needed a dress for an event, ordering on Monday so it would arrive before I left on Wednesday evening. Instead, it didn't arrive until late Thursday afternoon, making it completely useless for the occasion. The courier also confirmed that only standard delivery had been booked for my parcel, despite me paying for next-day delivery.
To add insult to injury, when I returned home and opened the parcel, I found that one of the dresses had a broken zip. Had it arrived on time, I wouldn't have been able to wear it anyway. The dress also looked as though it had already been worn or tried on by someone it didn't fit, as the zip appeared to have burst. On top of that, it had a noticeable body odour smell, suggesting returned items are not being properly checked before being sent back out to customers. Overall, a very disappointing experience.

Unable to get refund
Unable to return item
Unable to get in touch with co
Unable to report the to scam uk
Unable to get police involved

The clothes are actually really nice and the quality is good. But I’ll never order from this store again because the return process was an absolute nightmare.

I’ve never had this much stress trying to return something. I had to log in over and over again, the website is translated into really broken German, and it’s so confusing that I spent ages trying to figure it out. Customer service didn’t get back to me for days. At one point I even copied the whole returns page into ChatGPT, and even ChatGPT couldn’t fully figure out how the return process was supposed to work.

It would be so much easier if they just included a return label like pretty much every other online store. I’d actually order more stuff, try on different sizes, and probably end up keeping more items.

But with a return process this complicated? No thanks. The clothes are nice, but they’re definitely not worth all that stress.

Placed an order on the 8th July. Latest expected delivery was the 17th. Date came and went, still no parcel. Spoke multiple times with customer services who were appalling. Item still not been delivered.

Quality is not great and sizing is difficult to predict but tends to run big. My reason for the one star is that they delivered to another house, then said delivery was done. I asked where my items were and they sent a picture of a house that’s not mine, and said as there is proof of delivery and it falls within a geographic area near my address it’s case closed and they wouldn’t be helping further. That’s over £125 worth of stuff they decided could be delivered anywhere nearby and so, that’s good enough. Luckily we managed to find the house who recieved it and they gave the parcel to us. However the fact this happened left such a bad taste in my mouth in addition to the low quality items, I will never ever order from them again. I returned the items and will not recommend the company to anyone. It’s ok saying it’s the delivery company but it isn’t just the delivery company. InPost chose to deliver to a completely wrong address that was not listed as a safe place. But Yours customer service decided the incorrect postage was proof of me receiving my order and they wouldn’t help any further. How can I order from somewhere like that again? I don’t have spare money or desire to buy my neighbours badly made clothes.

Not received my clothing i told you not to use evri now im not getting my goods i paid for next day too so want refunding now.back to original payment.linda hartshorn.evri are holding back my goods i need you to step in and help me,
Yours clothing.Not heard about my refund.Avoid this company its not helpful.been refunded due to evri losing my parcel after an argument at my door about kathleen taking a full length picture of myself.yours company not refunded to bank just checked statement?

My review is for the Birchwood, Warrington store.
I went to yours clothing in Birchwood last weekend after ordering online, but the items were too big so I wanted to exchange for smaller sizes.
The two staff members behind the till did not seem too happy, and I felt like I was asking 'too much of them to exchange.
My partner ordered a couple more items for me online, but one item was too big, so again I have had to go back to this store today.
The same two staff, plus another girl were all stood behind the till talking, and even when I was explaining why I was in store, they all seemed to just stand and stare at me, I felt quite awkward. Who I assume was managing the store, she wasn't really listening to me explaining about my orders.
I was served without a smile, not friendly, welcoming staff .... I felt more like they looked at me like I was shoplifter!
I've never felt such a cold atmosphere, it was awful on both occasions, and i certainly will not be going back to this store again.
I had been to this store quite a while ago and the staff were different, it was nicer and they smiled and said 'hello'.
I'm quite keen on good customer service, I like people to be polite and to give a friendly smile, with a nice 'hello' and 'have a nice day'.
I felt my mood lower in the store, its left quite a negative impression on me.
Ordering online at Yours clothing is difficult, as items of the same size fit very differently, it feels a bit hit and miss with what will fit. Due to this, it does generally mean a visit to a store to exchange of return.
Not a happy customer.

2 tops received on time. Downhill after that. First one tagged 22 /24 measured more 16/18 ( 44in bust). Second one enormous measuring 56 in bust with a hole in. No answer from calling promised a call back,
...nothing. Chatbot asked for details then told me to return items. I want all postage costs refunded due to faulty items ( Consumer Rights Act ). Customer service is pants (wrong size ) no doubt. Treat your customers with respect and listen to them. Your attitude stinks !!!

I ordered 2 t-shirts I really wanted as I had bought others previously but they sent one the wrong size. I got in touch to tell them and was sent a label and told they would send a replacement and I would not pay the return cost as it was their error.

They have received it, no replacement item sent and deducted a £1.99 fee. Still chasing a refund.

Yours can email offers as much as they do but when they do something poor like this it just puts me off buying from them. If they want customer loyalty, they need to improve their customer service.

I recently reviewed Yours Clothing’s returns policy and was concerned to see that their website states they only refund the cost of the items and VAT/sales tax, but do not refund the original delivery charge.

Having recently opened my own online store, I have been researching returns obligations and understand that under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when a customer exercises their statutory right to cancel within 14 days, they should receive a refund for the goods and the cost of standard delivery (with only additional premium delivery charges excluded).

I contacted Yours Clothing to ask for clarification on how their policy aligns with UK consumer law, but I believe this is something customers should be aware of when placing orders.

I hope Yours Clothing will review the wording of their returns policy and make it clear whether this applies only to goodwill returns or also to statutory cancellations, as transparency is important for customers.

Why should i continue to buy from this company if they wont make everything up to a size 40 over the years items for sizes bigger than 32 have declined with the amount of items. Like 1000 items for a size 28 then you look how many items for over that size and they just keep reducing and reducing how many products for that size its not fair anymore.
Also customer services are useless.

Bought a pair of cropped jeans and on 2nd wear they split. Contacted customer services who said they wanted to deal with as quickly as possible. Asked for tupped jeans back as offered a replacement or refund. Got half a refuns and no replacement. Dissapointed is an understatement. Won't again

Tried to place an order a couple of weeks ago and was surprised to see that they no longer offer next day delivery in my area. When I queried this, I was advised that I'm 'too remote', despite every other company I shop with being able to offer this. I've had next day delivery from them in the past and my house hasn't moved, so why I'm now too remote when I wasn't previously is baffling.

Genuinely disgusted by the customer service at Yours. I returned some items due to inaccurate sizing information, and was told they'd waive the £1.99 return fee. Imagine my surprise when I see they deducted that fee from my refund, and have since ignored all of my attempts to contact them about it. Avoid this scammy company.

I love the clothes but their customer service is appalling.
I ordered a dress online because my nearest store is a 30 mile round trip.
The product arrived on time but had a security tab attached.
I emailed customer service, who apologised and told me that my only options were to return it to the store (30 miles), where the tab could be removed. Return it via their returns process, obviously it would mean finding the nearest drop off point. They would replace the item once it was received by them. The other option was for me to find a retailer with the same security tab and see if they'd remove it.
My complaint is, through no fault of my own, I have now got the aggravation of sorting the problem myself.
This was their error and they were so unhelpful. They've had my money but were not prepared to resolve it, other than telling me to deal with it myself.

I called today to find out about the tracking of my daughters order the lady was unfriendly and not help very bad service as this item wasnt even delivered on next day Delivery paid extra her name was Timea very poor service from this lady training needs to be put out to these people on line

I ordered 4 items on line for a last minute holiday, as I was unable to get to a store. I didn’t want to have it delivered to my house as I have had parcels stolen from my doorstep. Delivery to a store of my choice was offered with a 3-5 day window, which would arrive before I went away. So I ordered them. I tried tracking them but the system said they could only be tracked once they arrived in store. 7 days after I ordered them, I tried to phone, without any joy and contacted them by email explaining that I needed my items. I got a stock reply saying sorry but the items are in transit and I would be notified once they arrived. I then messaged back after 10 days to say I am still waiting and could they please update me on my order. I got an identical reply to the previous one. Today after 12 days, I finally got through to a customer service advisor, who gave me a refund as we are going away tomorrow so the items will arrive too late, if they ever arrive. I will not be ordering items from Yours online again in the future.

2nd time this has happened. Delivery driver delivered my parcel over the gate of a shared entry way rather than my garden (a quite obvious shared entry- even took a picture which again shows its obvious) the parcel went missing, I email for replacement or refund and I am refused because the driver delivered to the correct geo location! Of course he did it was next to my house!! 😂 so they are refusing to take it any further- stole my money basically. I have footage on my ring doorbell of it too. Instruction said if I’m not in to deliver to next door… didn’t even try to do it. Joke customer service, have reported them. No CEO email either that I can use… probably gets a lot of this I’d imagine.