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Your Decoration B.V. Reviews 6

•
TrustScore 3 out of 5

3.1

Decoration and Interior Design Store
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Company details

  1. Decoration and Interior Design Store
  2. Interior Designer
  3. Picture Frame Shop
  4. Poster Store
  5. Wallpaper Store

Written by the company

Your Decoration BV is a young company. The company was founded in 2019 and has grown into one of the largest suppliers of wall decoration products in recent years. On our website you will find a wide choice of photo frames, photo wallpaper, posters, paintings, art reproductions, poster strips and passe partouts. There are motifs for every room in your home!

Contact info

3.1

Average

TrustScore 3 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Wrong item, shipping costs are mine to pay

One out of three items that arrived is wrong and they are forcing me to pay shipping costs to have the problem fixed which is a big cost since I have to go through the normal mail service in France and ship it to the Netherlands, the item is glass held by a frame that requires delicate handling during shipping.

27 March 2026
Unprompted review
Your Decoration B.V. logo

Reply from Your Decoration B.V.

Good morning,

Thank you very much for your review. It is good that you are reporting this.

First of all, my apologies that you received a damaged order.

I have looked into it for you. According to my information, you have not yet contacted us about this.
In the event of damage, nothing ever needs to be returned. And we have a return address in France.

I look forward to receiving an email so I can help you.

You can send this to serviceclient@yourdecoration.fr

Kind regards,

Marga
Customer Service
Your Decoration

Rated 5 out of 5 stars

Don't let the lack of reviews put you off

I took a risk with getting a floater frame for my art work that I client has bought and I'm glad I did! Delivery was quick, the product was high quality and I'm overall really impressed by this company. Much cheaper than the rest out there. Will be buying from them again.

15 September 2025
Unprompted review
Your Decoration B.V. logo

Reply from Your Decoration B.V.

Good afternoon Marc,

Thank you so much for leaving this wonderful review. It's great that you're so satisfied.

We look forward to your next order, and have a wonderful day.

Sincerely,

Marga
Customer Service
Your Decoration

Rated 1 out of 5 stars

Incapable of delivery or apology

They couldn't find my address, but instead of contacting me, they just ignored my package. It wasn't until I took the initiative to contact DPD that I found out what the problem was! Between the two parties, both told me they were unable to update my address, and that I should speak to the other. The package was never delivered to me, and when I asked them for compensation, both Marga and Romee on customer service ignored me! Not even an apology, let alone actually fixing the problem. By far the most disappointing customer service I've ever received.

24 July 2025
Unprompted review
Your Decoration B.V. logo

Reply from Your Decoration B.V.

Good afternoon Aidan,

Thank you very much for your review. We're sorry to hear that we were unable to assist you in the way you had hoped.

Once a parcel is already on its way, we as customer service are unfortunately unable to change the address directly. A special procedure must be followed for this, regardless of whether the shipment is handled by DPD or another carrier. This is due to privacy legislation. It's possible that our procedures differ from those you're familiar with in the United Kingdom.

We have responded to all of the emails you sent us, although the replies may not have met your expectations. Additionally, we submitted your case as a formal complaint to DPD, and they have taken it into further consideration.

I would like to sincerely apologise that your experience with our service has left you with a negative impression. That was never our intention.

Despite everything, I wish you a very pleasant day.

Kind regards,

Marga
Your Decoration

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