Had a lovely phone call regarding cheaper cover for my appliances can I say Lucy Cox was a lovely polite lady who helped me ,she was so clear on everything and even got my policy alot cheaper than w... See more
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Review summary
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I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per m... See more
Company replied
Your brand cover have delt with what felt like an impossible situation, with kindness, professionalism and not once made me feel like "just another customer". Clear and helpful communication throughou... See more
Company replied
Couldn't of wished for a better insurance company. Everytime I call its like there is no trouble in asking and I have multiple appliances under insurance and also every 5 years they give new applian... See more
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Company details
Written by the company
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contact info
United Kingdom
- www.yourbrandcover.com
4.6
Excellent
419 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Excellent customer service i received…
Excellent customer service i received today by Louie!
29 April 2026
Reply from Your Brand Cover
Dear Callum,
Thank you for your kind words. We’re really pleased to hear Louie provided excellent service and made a positive impression. We’ll be sure to pass your feedback on to him.
Kind regards
Your Brand Cover
Great service.
24 April 2026
Reply from Your Brand Cover
Dear Lisa,
Thank you for your feedback.
We’re really pleased to hear you had a great experience. If you ever need anything, we’re always here to help.
Kind regards
Your Brand Cover
So after being a customer for some time…
So after being a customer for some time now, and having a washing machine fixed and sorted. I had to put in a claim for my hoover, I called on a thursday and spoke to phoebe and was told I would get a call back the same day, which I did not. I then called again on Tuesday to ask for an update and spoke to a gentleman who said he was a sales manager, to be told he would chase up the claim with the engineers, and would call me back in an hour... still no call back. So called again Thursday and spoke to phoebe again to say they will chase it up to make sure that I will be sent choices for a new hoover as mine wasn't worth repairing. I finally got the email and ordered a new one through the company. Although the ordering of the new appliance was easy, I didn't like the lack of communication and would of appreciated a follow up call or Email to at least say they've had nothing back so I didn't have to call 3 times to chase it up myself. Other than that. Smooth transaction for the claim. Both staff members I spoke to were polite and happy to help though. Just didn't like the lack of communication.
24 April 2026
Reply from Your Brand Cover
Thank you for taking the time to leave your review and for your continued support as a customer of Your Brand Cover. We are pleased to hear that your previous washing machine repair was resolved successfully and that the replacement ordering process for your hoover was smooth and straightforward.
We are, however, sorry to hear that communication fell below the standard you quite rightly expected. We appreciate how frustrating it can be to have to chase updates, particularly after being advised you would receive call backs. That is not the experience we aim to provide, and your feedback is invaluable in helping us improve our service.
It is lovely to hear that both team members you spoke with were polite and helpful, and we will ensure your kind comments are shared with them. We will also take your feedback on board regarding clearer and more proactive updates throughout the claims process.
Thank you again for your honest review and for giving us the opportunity to improve.
Kind Regards
Your Brand Cover
Aston was very informative and helpful
Aston was very informative and helpful. I have now cancelled with my previous insurers and will be starting to use Your Brand Cover from next month.
21 April 2026
Reply from Your Brand Cover
Dear Jill,
Thank you for your kind feedback.
We’re really pleased to hear Aston was informative and helpful, and that you’ve chosen to join us – that means a great deal. We’ll do our best to make sure your experience continues just as smoothly.
If you need anything at all, we’re here to help.
Kind regards
Your Brand Cover
Able to contact easily by phone.
Able to contact easily by phone.
Appointment relatively quick.
Problem solved at first visit.
24 April 2026
Reply from Your Brand Cover
Dear Mrs Summers,
Thank you for taking the time to share your experience.
We’re really pleased to hear you were able to get through to us, and that everything was handled quickly, with the issue resolved on the first visit. That’s exactly the level of service we aim to provide.
If you ever need us again, we’re always here to help.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Pam,
Thank you for your lovely feedback.
We’re really pleased to hear everything was explained clearly and that you found the service helpful. That’s exactly what we aim for.
If you ever need anything, we’re always here to help.
Kind regards
Your Brand Cover
What a lovely company
Alfie was a lovely gentleman to talk with, he was clear and made sure I understood everything. I didnt feel pressured to take the policy. Everything was easy and I was happy with the service I was offered.
20 April 2026
Reply from Your Brand Cover
Dear Emily,
Thank you for your kind words – it really means a lot to us.
We’re so pleased to hear Alfie made everything clear and easy to understand, and that you felt comfortable with no pressure. That’s exactly the experience we aim to provide.
We’re glad you’re happy with the service, and we’re here if you ever need anything.
Kind regards
Your Brand Cover
Should of stayed with domestic and…
Should of stayed with domestic and general, can book online,7 days a week this company can only call Monday-friday. If I was paying it I wouldn't of continued to pay cancelled DD.
19 April 2026
Unprompted review
Reply from Your Brand Cover
UPDATED 06/05/2026
Hi Keri
Just to update you we now have a claim form that can be completed online via our website for logging claims 24/7. Thank you for bring this to our attention.
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with your experience.
We understand that convenience is important, and we appreciate your comments regarding contact availability and online booking options. Our opening hours are aligned with engineer availability, as many engineers do not operate over the weekend. We also share the same nationwide engineering network used by many of our competitors, so while some providers may allow customers to log a call seven days a week, this does not always mean an engineer can be sourced or attend during that same weekend period.
Feedback like yours is valuable to us as we continue to review and improve the service we provide to our customers.
We are also sorry to hear that you chose to cancel your Direct Debit and your cover with us. While we are disappointed to lose you as a customer, we do appreciate the opportunity you gave us.
If there is anything further you would like to discuss, please do not hesitate to contact our customer service team.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Holly,
Thank you for taking the time to share your experience. It’s great to hear Daniel made the conversation enjoyable while also being so helpful, we’ll be sure to pass this on to him.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Mrs. Lovick,
Thank you for your kind words. We’re really pleased to hear Dan was able to help and provide a positive experience.
Kind regards
Your Brand Cover
An unsolicited call however the young…
An unsolicited call however the young man persevered and we spoke.
He was very pleasant and obviously knowledgeable. He explained the reason for the call and highlighted the benefits of the service being offered. He ensure I was happy with this. A very nice conversation.
10 April 2026
Reply from Your Brand Cover
Dear Mr. Palmer,
Thank you for your feedback.
It’s great to hear our team member handled the conversation in a polite and professional way, taking the time to explain everything clearly and ensure you were comfortable.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Whitney,
Thank you for your kind feedback. We’re really pleased to hear Dan was so helpful and made a positive difference to your experience.
Kind regards
Your Brand Cover
Helpful and I believe honest advise
I was contacted by the company and spoke to Lucy, she understood my wariness in these times we live in and sent me all the details via email so I could check out reviews, companies house etc which I did. I decided to go ahead with the policy and made a substantial saving by paying a yearly payment saving having monthly direct debits. Lucy was extremely helpful and answered all my queries and I felt she gave me good advise so I am happy to give her 5 stars also.
8 April 2026
Reply from Your Brand Cover
Dear Yvonne,
Thank you for your thoughtful review.
We completely understand being cautious, and it’s great to hear Lucy took the time to give you all the information you needed to feel comfortable and make an informed decision. We’ll be sure to pass your kind words on to her.
We’re really pleased you found the process helpful and that everything was clearly explained.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Graham,
Thank you for your feedback. We’re really pleased to hear you had a positive experience with our customer service.
We appreciate you taking the time to share this.
Kind regards
Your Brand Cover
Had a very nice conversation with a…
Had a very nice conversation with a young gentleman called Dan help me with my cover for my appliances very good services
31 March 2026
Reply from Your Brand Cover
Dear Mrs Dykes,
Thank you for your kind feedback. We’re really pleased to hear Dan was able to help you with your cover and that you had such a positive experience speaking with him.
We’ll be sure to pass your comments on.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Sarah,
Thank you for your feedback. We’re pleased to hear you’ve found the service honest and reliable.
We really appreciate you taking the time to share your experience.
Kind regards
Your Brand Cover
I have never received any documentation…
I have never received any documentation describing the policy or how to make a claim on the policy and just phonecalls telling me what a wonderful product it is.
27 March 2026
Reply from Your Brand Cover
Thank you for your review.
We’re sorry to hear that you feel you haven’t received the documentation relating to your cover, this is certainly not the experience we aim to provide.
All policy documents, including details of your cover and how to make a claim, are issued at the point of sale via email and Postal as well as being available upon request at any time. We also send follow-up communications to ensure everything has been received correctly. However, we appreciate that sometimes emails can be missed, filtered, or not received as expected.
Your documentation has been printed to post out today and also emailed to the email address we have on file. We have also tried to contact yourself 3 times today to no success.
We’d really like the opportunity to put this right for you. If you could contact our team on 0800 023 9900, we will happily guide you through your cover and the claims process step by step.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Lisa,
Thank you for your kind feedback. We’re really pleased to hear Louie was able to get everything set up for you smoothly and make the process easy.
We’ll be sure to pass your comments on to him.
Kind regards
Your Brand Cover
There always polite easy to get through…
There always polite easy to get through on the phone and if it needs replaced there quick to get it to you
23 March 2026
Reply from Your Brand Cover
Dear Tracey,
Thank you for your kind feedback.
We’re really pleased to hear you find our team polite and easy to reach, and that everything is handled quickly when needed.
We appreciate you taking the time to share your experience.
Kind regards
Your Brand Cover
Spoke 2 louie and found him 2 b so…
Spoke 2 louie and found him 2 b so helpful and helped me get cover 4 my appliances found it brill all my goods r covered now xx
19 March 2026
Reply from Your Brand Cover
Dear Gemma,
Thank you for your lovely feedback. We’re so pleased to hear Louie was able to help you get everything sorted and that you found the process easy and helpful.
It’s great to know you’re happy with your cover — we’ll be sure to pass your kind words on to Louie.
Kind regards
Your Brand Cover
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