Your Move Reviews 

10,921
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 549 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. Reviewers also highlight the smooth communication, regular updates, and quick responses that significantly reduce stress during these major life events. Consumers consistently express satisfaction with the reliable guidance and friendly local teams that assist them from start to finish. Some people mentioned experiencing poor communication, a lack of prompt replies, and broken promises regarding important tenancy or sale updates. A few customers additionally noted frustrating instances of unprofessional behavior, passive-aggressive interactions, and inadequate handling of property repairs or maintenance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their friendly, helpful, and professional... See more

Service

Reviewers mention positive feedback about service, highlighting efficient processes, helpful staff, and... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are very friendly,... See more

Response time

Customers had ambiguous experiences with response_time, with some reviewers praising fast communication,... See more

User experience

Consumers find user experience to be very positive, highlighting smooth processes and friendly, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fiona and Avril at the Sheerness Branch are fantastic. I accepted an offer after being with them for 2 weeks and they have restored my faith in the human race bless them. After being messed around w... See more

Company replied

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Prompt and efficient arrangement to view the property and the person who showed us round was engaged and interested. Offers were communicated quickly by Morgan and feedback equally quickly. So far... See more

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,921)

531 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful

Found a house wanted to view through them. I had to get someone else to arrange the first viewing for me as I was working. They spoke to both of us when either of us contacted them, which not all companies do. They respected the sellers property. It has undergone a lot of decorating, new carpets etc and it was a shoes off to view which was good to see. More than happy to arrange a second viewing and tied this in with another property of theirs we were going to look at but was stc before we could.

25 March 2026
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Reply from Your Move

We are so pleased to hear about your positive experience with us. It's wonderful to know we could assist you effectively and that our team respected the property. We appreciate your kind words and look forward to helping you again.

Regards,
Your Move

Rated 5 out of 5 stars

I've bought 5 houses and sold 2 over…

I've bought 5 houses and sold 2 over the years, and I have to say that I have always been very critical of estate agents based on my experience. That changed this most recent time dealing with Your Move (Doncaster) and Emily in particular who was acting on behalf of the seller (I was the buyer). She was proactive throughout, always chasing and communicating where we were in the process, and I ended up completing in half the time than I did on my previous property as a result. Anyone looking to sell their home would be in good hands at Your Move, anyone I dealt with from initial viewings through to collecting the keys were great!

24 April 2026
Unprompted review
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Reply from Your Move

Thank you so much for your review, Carl. We are so pleased that you had a pleasant experience with our sales team and your kind words have been passed on to Emily & the team. We wish you all the best in your new home! Your Move, Doncaster 🙂

Rated 5 out of 5 stars

Proffes

So far in the selling process, I have received very good communication with the agents. I have been informed of every viewing and any subsequent offers and advising me with their professional guidance.

27 April 2026
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Reply from Your Move

We are so pleased to hear about your positive experience with our agents. We appreciate your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Tried fife properties and they are crap…

Tried fife properties and they are crap spoke to the girls in your move offices they were great spoke to Stewart and the rest is history

13 April 2026
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Reply from Your Move

We're so glad to hear about your positive experience with us. Your kind words mean a lot to our team!

Regards,
Your Move

Rated 5 out of 5 stars

The Girls in the Wigton branch

The Girls in the Wigton branch, are great they are helpful , understanding and have all the time in the world for you even though they are very busy.Would recomend to anyone moving.

27 April 2026
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Reply from Your Move

We're so happy to hear our Wigton team provided such helpful and understanding service during your move. Thank you for your kind recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

Our experience to date

We have been engaging with Your Move for several months now and have found those we have dealt with to be knowledgeable about the area we are interested in and professional in every way. The representatives provided recommendations regarding aspects of the moving process that we took on board.

No issues experienced as yet and huge thanks to Tracey and Mark for their assistance and reassuring manner.

27 April 2026
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Reply from Your Move

We're so glad to hear about your positive experience with our team. It's wonderful to know our representatives provided helpful recommendations and knowledgeable assistance. Thank you for your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Very prompt from start

Very prompt from start. Explained everything Thankyou

21 April 2026
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Reply from Your Move

Thank you Sharon. We are so happy you enjoyed working with us! Your Move, Doncaster 🙂

Rated 5 out of 5 stars

Thank you to all at your move in Elgin…

Thank you to all at your move in Elgin for the great service given on the sale of our property. We were kept informed of all activity throughout and are very pleased with how everything was managed.

27 April 2026
Your Move logo

Reply from Your Move

We are so glad to hear you were pleased with the service and how we managed everything. Thank you for your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Buying ima house

Very helpful and friendly service

15 April 2026
Your Move logo

Reply from Your Move

We're happy to hear that our service was helpful and friendly. Thank you for your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Losing confidence in the conveyancing process

I need to change my mind about the auction company’s conveyancing team . They are so difficult to speak to apart from the receptionist who is very helpful if you can get through.
They sent me ID documents at 2am on a Saturday which needed a code to access the documents but only aware that you had to phone them but not available until Monday 9 am
It’s also taken them nearly 2 weeks to question if some important documents had been sent. Still awaiting a response after replying 5 days ago.
Losing a lot of confidence with this side of the proceedings.
So far so good.
Very approachable and professional.
We chose to use their auction site and was quite involved initially but we were led through the process and a sale has been agreed but yet to complete.

11 March 2026
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Reply from Your Move

We're glad to hear you found us professional and approachable. We appreciate you choosing our auction site and guiding you through the process.

Regards,
Your Move

Rated 5 out of 5 stars

Your Move.... A breath of fresh air

Your Move Camborne are honestly like a breath of fresh air as an Estate Agents.
They are always at the end of the phone for a friendly chat if I need them.
Your Move have found me a buyer swiftly and keep me well informed of the progress. Highly recommend.

27 April 2026
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Reply from Your Move

We're delighted to hear our team provided a refreshing experience and kept you well-informed. Thank you for your high recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

Alison,Adele Helen and Lisa

Alison,Adele , Helen and Lisa were very professional , prompt with any queries and very helpful.

10 April 2026
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Reply from Your Move

We're glad you enjoyed your experience. We appreciate your kind words about our team's professionalism and helpfulness.

Regards,
Your Move

Rated 5 out of 5 stars

Can't fault the Gravesend team

Can't fault the Gravesend team! Great to deal with, helpful,friendly and always available to answer any questions. Made the process easy, very pleased.
Thanks Sacha, Darren and Tayla!

30 March 2026
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Reply from Your Move

We're so glad to hear our team made your experience easy and positive. We appreciate your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

First time using Your Move

First time using Your Move, and highly recommend them. They were very professional and conducted the sale providing an outstanding service in every way. A special thank you to Stacia Henderson and her team.

27 April 2026
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Reply from Your Move

We are so pleased to hear about your positive experience with us. Thank you for your kind words and recommendation. We always aim to provide outstanding service.

Regards,
Your Move

Rated 5 out of 5 stars

The Best in Whitley Bay

I can only recommend YourMove for selling your home. The team is not only very professional, but also very helpful and respectful.

27 April 2026
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Reply from Your Move

We're so glad you had a positive selling experience with us! We appreciate your kind words about our professional and helpful team.

Regards,
Your Move

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